TownePlace Suites by Marriott Edmonton Sherwood Park — Hotel in Sherwood Park

What a welcoming experience! The staff member at the front desk was training a new staff member, and she was doing a very thorough job of training, while still being very informative and accommodating for us. The crib we requested was ready for us when we arrived in our room. They called to check in on us a short while after we checked in, which was really thoughtful! We hadn't even realized we lost our baby's blanket on the way up to our room, and when we returned down to leave they flagged us over and handed the blanket to us, folded and bagged. I was very grateful as the blanket is a special one! The suite is lovely! A kitchenette with an apartment sized fridge, stovetop, dishwasher, toaster, microwave, and coffee pot. It comes with minimal supplies but there are several notices in the room that explain all the things you can borrow (including board games and grilling tools) if you desire! The bathroom is bright and spacious, and large bottles of shampoo, conditioner, and body wash which I appreciate, instead of the tiny bottles that create a lot more waste. The shower is well designed, with the handle to turn it on placed on the opposite wall of the shower head, so you aren't sprayed with cold water while trying to figure out the temperate. The bed is comfy-not too soft, not too firm. The views aren't anything special, but we didn't expect/need that, based on location. The swimming pool is actually in the sister hotel next door, which is slightly inconvenient in the winter when it's cold, but not a huge deal. With hot breakfast (omelette, toast, bagels, cereals, build your own breakfast sandwich, yogurt, fruit, coffee, tea, juice, milk) included in the very reasonable price, with lots of amenities nearby, we couldn't be happier...

🌟 Five-Star Customer Service Review! 🌟

I couldn't resist sharing my incredible experience with the most exceptional customer service I have ever received! 👏🏼✨ The Towneplace Suites Sherwood Park l truly knows how to go above and beyond to ensure customer satisfaction. But let me tell you about Moe, the superstar who made my day!

My family and I stayed there between Christmas and New Years and couldn’t have had a better stay. From the moment my family and I arrived, Moe was there, ready to assist me with a smile. His knowledge, patience, and dedication to helping me solve my issue were unparalleled. I can't thank Moe enough for their exceptional customer service skills and genuine care for my concerns.

Not only did Moe provide prompt and effective solutions, but they also took the time to explain everything in detail, ensuring I understood every step of the process. His willingness to go the extra mile truly sets him apart.

Moe's exceptional problem-solving skills and friendly demeanor made me feel valued as a customer. Their attention to detail and proactive approach left me with a sense of confidence and trust at the hotel. I truly appreciate their dedication to ensuring my satisfaction.

I can confidently say the hotel has a gem in Moe! Their commitment to exceptional customer service and their willingness to help in any way possible makes them a true asset to the team.

To sum it up, if you're looking for agreat hotel Sherwood Park that values its customers and provides outstanding support, look no further Towneplace Suites. And if you're lucky enough to have Moe as your customer service representative, consider yourself in the best...

If I may be kind, there is a lot of room for improvement in this tertiary hotel. Come if you’re not fussy. But if you’re used to good-better-best, be prepared to lower your expectations when you stay here.

PS: if they improve, I’d be willing to try again. But right now, no.

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Just because the marquee reads “Marriott” doesn’t mean the standard is upheld. while the front lobby looks incredible, that’s where the greatness stops. The dining area could use a wipe down to clear out the grime.

I have nothing against the friendliness and the eagerness to help of the staff, they were lovely: the service was five star worthy. The building and amenities, however, were not.

We are a family of five, and we were able to fit somewhat comfortably in the two bedroom corner suite (room 301) but our main complaint was the cleanliness, or rather the lack thereof.

There were crusty mucus boogers on the wall, make up stains on the bathroom sink, smudges on bathroom doors, and that was before looking up to see water marks, dents, and scratches on the ceiling.

One of the bedrooms had a horrible smell of old cigarettes that seem to waft in from the suite below or above. My daughters were coughing the morning after (note: we are not smokers).

Sequins randomly spotted on the floor, scratches and mucus on the wall, and my wife noticed a spot of blood on the bed comforter.

Again, the staff were wonderful, and I have nothing ill to say about them. As a matter of fact, they are the only reasons why I am not giving this a one star, because I have stayed three star suites that had better cleanliness than this.

1.75/5 with room for...