BVLGARI HOTEL, Beijing — Hotel in Beijing

Bvlgari Beijing in one word. Disappointing. The high quality Italian design is rarely seen in Beijing, but that's where the attention to detail ends. I found the staff poorly trained especially in terms of communication. Doesn't matter if it's in their native language or English. Their focus is on themselves, not the customers. For 4000rmb ($570) / night, it simply isn't worth it. It is very easy to admire the Italian design and furnishings, but like all the young Internet content creators in the lobby lounge, you don't need to go upstairs. We were told at check in there would be welcome drinks and fruit sent to the room. That "Welcome" package arrived around dinner time and consisted of a few apples. Were they trying to send a message? I guess apples are better than fish wrapped in newspaper. The beds were overly soft and the pillows were flat. We slept but can't say we rested well. We were only told at check out that there is a pillow menu and we could've called the front desk. That would have been nice to know at check in. Breakfast was a disappointment both in terms of seating and food quality. They insist to squeeze everyone into a small lounge so that it's easier for them. The spacious and beautifully decorated lounge near the bar had to remain empty. The western breakfast items were very basic, nothing special at all. The Chinese food was poorly prepared and poorly presented. What high quality Chinese food establishment doesn't de-vein the shrimp? Who wants to eat shrimp poo? As for location, it is conveniently located on the east side. There is a Westin and Four Seasons nearby. TIP: Stay 2 nights at the Four Seasons for the rate of 1 night at the Bvlgari. Dine at the Four Seasons but start with drinks before sunset at the Bvlgari and admire the...

Bvlgari Beijing in one word. Disappointing. The high quality Italian design is rarely seen in Beijing, but that's where the attention to detail ends. I found the staff poorly trained especially in terms of communication. Doesn't matter if it's in their native language or English. Their focus is on themselves, not the customers. For 4000rmb ($570) / night, it simply isn't worth it. It is very easy to admire the Italian design and furnishings, but like all the young Internet content creators in the lobby lounge, you don't need to go upstairs. We were told at check in there would be welcome drinks and fruit sent to the room. That "Welcome" package arrived around dinner time and consisted of a few apples. Were they trying to send a message? I guess apples are better than fish wrapped in newspaper. The beds were overly soft and the pillows were flat. We slept but can't say we rested well. We were only told at check out that there is a pillow menu and we could've called the front desk. That would have been nice to know at check in. Breakfast was a disappointment both in terms of seating and food quality. They insist to squeeze everyone into a small lounge so that it's easier for them. The spacious and beautifully decorated lounge near the bar had to remain empty. The western breakfast items were very basic, nothing special at all. The Chinese food was poorly prepared and poorly presented. What high quality Chinese food establishment doesn't de-vein the shrimp? Who wants to eat shrimp poo? As for location, it is conveniently located on the east side. There is a Westin and Four Seasons nearby. TIP: Stay 2 nights at the Four Seasons for the rate of 1 night at the Bvlgari. Dine at the Four Seasons but start with drinks before sunset at the Bvlgari and admire the...

Bvlgari Hotel Beijing: Not Enough Style, No Substance

For a hotel that commands one of the highest price tags in Beijing, the Bvlgari fails to deliver on almost every count.

Upon arrival, our room reeked of smoke—a wholly unacceptable start to what should have been a luxury stay. To their credit, the staff did allow us to move rooms, though the new one was noticeably smaller, compounding the disappointment.

Breakfast, whether in the restaurant or via room service, arrived cold and uninspired on both occasions. Service across the board was appalling: indifferent, poorly trained staff who seemed out of their depth. A request for soap over the phone resulted in milk being sent to the room—an error as baffling as it was telling.

The arrival experience was similarly lacklustre. The bellmen displayed little initiative, making for an unimpressive welcome. While the concierge was helpful and the in-room amenities were of good quality, these isolated bright spots could not rescue the overall experience.

The facilities, though aesthetically pleasing, are unremarkable, and the rooms themselves feel cramped given the rates charged. For a hotel that trades so heavily on its brand name, there’s simply not enough substance to justify the price.

If you’re looking for a truly refined experience, you’re far better off at proper luxury hotels like The Peninsula or the Four Seasons, where service and substance meet...