Hotel Eclat Beijing — Hotel in Beijing

Peninsular Hotel Beijing||An imposing building and one entered a spacious initial||lobby which held the Concierge and Bell Desks.||Then into the hotel proper to face an enormous staircase||leading up to the second floor ,very austere and not at all||welcoming…reminded me of a municipal building/bank.||( Interestingly on the in-room TV there is a presentation by||the designer who raves about this staircase and harkens||back to a Chinese Golden Age….he’s missed the plot||entirely, the Peninsular is a Hotel not a Museum, one's first||impression needs to be “welcoming” not “foreboding”.)||||Then where do we go ,right or left, luckily we followed our||Guide who led us to the far right corner of the lobby to||reach a pokey little recess where there was a small 2||meter desk with a “Cashier” sign ,no indication of||“Reception" (i.e.Welcome)||We stood in line and eventually reached the front.||( What ever happened to the 5 Star Welcome where you||were guided to a seat at a desk ,given a cleansing towel||and a welcome drink?….not a this Peninsular!)||I handed the girl my Credit Card for incidentals and we||collected our keys and made our way to the lifts.The Lobby itself is “barren” no armchairs ,tables, NOTHING,and this is both sides of the austere||staircase ,void of any waiting comfort. ( the breakfast cafe||is wrapped behind the staircase ,but not suitable for||relaxing.)||Luckily there was a Grand Piano in the lobby and for each||of the 3 mornings while I was waiting for our guide, I pulled||the stool from under the piano and used that and waited||there ,otherwise it was sitting on the stairs or the airconditioning||shelf..as many people actually used... or sitting on the floor!!||||The Suite was very well appointed with all the amenities||including an office set-up with a printer.The bathroom had||a wonderful large bath which we appreciated.The Twin||Beds where rather small in width, more suitable for||children and I often found myself nearly sliding over the||edge (Luckily the other 2 Hotels we stayed at in China had||more appropriate width beds for adults )||I am not a great fan of “dimming “ light press pads and||these ones meant pressing the pad for at least 5 seconds||to switch on or off….annoying. Also they didn’t have a||“night light” feature so you had to grope along the wall in||the dark to find the light pad.||On checking my Credit Card activity I saw that the Hotel||had charged me RMB6000 (nearly USD900.00 ) for||incidentals ,on check-in ,being rather jet-lagged I thought||she said RMB 600. This is a ridiculous amount for||Incidentals and their policy is RMB2000 a day ,so If you||stayed the a week your credit-card would be hit with over||USD2,000.00 which is exorbitant etc.etc.||Being familiar with thePeninsular in Hong||Kong ,London,Beverly Hills and Bangkok it doesn’t seem||to me that the Beijing Property is...

After more than 2 years I returned back to the Hotel Eclat in Beijing. Right from the arrival it is obviously, service & dedication and taking care for the well being of customers is in their DNA. I am travelling a lot and it is a pleasure to be in the hotel Eclat. Any wish the team will assist and take care of you.||The hotel team and the and professional service is one of my best experiences I have seen in hotels around the world. I strongly suggest to book the rooms with breakfast, very relaxing place, well selected assortments of food items and great tea and coffee selection. ||When you stay in the hotel I strongly advice, ask for the tour of the hotel, you will find the best art exhebition in an open space. It feels like you walk in a museum ! I never saw so many master artists Chinese / International and more " Dali " paintings and sculpures. I found also the pricing of the restaurants and beverage is much better compare to Shanghai.||The room is beautiful, well set, selected amenities in the batchroom & minibar. Do not dont forget to go to the 16th floor. The hotel offeres for inhouse guests to visit this area, walk around and enjouy art and a nice cup of coffee.||Another highlight and very comfortable is the shopping mall another highlight, very selected outlets and try to visit the " Cantonese Restaurant " it belongs to the hotel.||I attended a special caviar diner at the Presidential Suite of the hotel..... very impressive and it gives you the opportunity to book the place for your own company or family anniversary. The decoration, art and settings ..... it does not feel like a hotel. It gives you the feel of an exclusive spot in the middle of Beijing. ||My partner and me would like to thank the entire team to take so good care of us and be sure, we will be soon back to enjoy " The Eclat Hotel...

While the design and décor of the hotel are truly outstanding and the staff we interacted with were kind, I unfortunately felt that my stay did not quite live up to the expectations of a 5-star property.||One of the biggest disappointments was an incident with housekeeping, where unpleasant rubbish from a previous guest had been left in our room. Although guest services assured us the matter would be dealt with promptly, we returned later to find it had not been addressed. It then took considerable effort at reception to have the issue understood and then resolved.||The condition of the room itself was also below standard. The air conditioning was leaking, the lights occasionally flickered, and the massage chair was broken and had to be replaced during our stay. Additionally, one of the bed linens provided was stained. ||Breakfast was another area that felt lacking. The croissants tasted stale, the Nutella jar appeared to be months old, and overall the selection was not very exciting. ||That said, the staff were friendly and the overall aesthetic of the hotel is impressive, but unfortunately the service and maintenance issues meant that my experience did not reflect what I would expect from a...