JW Marriott Hotel Chengdu — Hotel in Chengdu

During our three-night stay, we booked two rooms for 2 adults and 3 children. The front desk staff were not only friendly and helpful but also went above and beyond to accommodate us. Upon recognizing our elite status, they graciously upgraded one of our rooms to a suite, adding an extra touch of luxury to our stay. Check-in was not only efficient but also welcoming, setting a positive tone for our entire experience at the hotel. We were pleasantly surprised by the attention to detail, from the seamless check-in process to the thoughtful arrangement of both rooms next to each other. These gestures truly made us feel valued as guests, and it was clear that the staff were dedicated to ensuring our comfort and satisfaction throughout our stay.||||The rooms themselves were spacious and clean, with comfortable beds, although the pillows were a bit low. We should have requested foam pillows, but this was a minor inconvenience compared to the overall quality of our accommodations.||||The breakfast offered a great variety of food, including both local and international cuisine. Additionally, during one of our stays, we had an early morning departure to Emeishan, and the staff were incredibly accommodating. They kindly packed all the breakfast items for us to take on our journey. We left a few packed breakfast items, and the front desk girl, whose name we unfortunately can't remember, was kind enough to bring them all the way to the entrance. This thoughtful gesture made our morning much smoother and more convenient.||||Unfortunately, we didn't have the opportunity to try the indoor heated pool as we didn't bring our swimming gear. However, we were pleasantly surprised when the executive lounge, undergoing upgrades, replaced the evening aperitif with a complimentary buffet dinner at the Table restaurant. The buffet dinner was outstanding, featuring a specialty mini steamboat with plenty of seafood and fresh sashimi.||||Overall, the hotel provided excellent service and delicious food. We would definitely consider returning if we visit...

Nestled in the heart of Chengdu's bustling city center, the JW Marriott stands as a beacon of luxury and sophistication. Its prime location just a stone's throw away from Tianfu Square and the vibrant museum district makes it an ideal choice for travelers eager to explore the city's cultural treasures.

Upon entering the hotel, guests are greeted by an air of elegance that permeates the 8th-floor lobby. Accessed via an elevator ride from the ground floor, the lobby exudes grandeur with its spacious lounge area, inviting restaurant, and versatile event spaces, including a magnificent ballroom and function room. The attentive and hospitable staff ensure a seamless check-in experience, always ready with a warm welcome and eager to assist guests throughout their stay.

The guest rooms at JW Marriott Chengdu epitomize comfort and indulgence, boasting expansive layouts and a contemporary open bathroom concept complete with a luxurious bathtub. While the amenities provided are of a standard caliber, the inclusion of an eye mask adds a thoughtful touch to enhance guests' relaxation, albeit without heating functionality.

Fitness enthusiasts will find solace in the well-equipped gym, offering all the essentials for a rewarding workout session. For those seeking relaxation, the warm water swimming pool provides a tranquil retreat, perfect for unwinding after a day of sightseeing or business meetings. The hotel's outdoor garden, located on the lobby floor adjacent to the ballroom, offers a serene escape amidst the urban bustle—a delightful oasis where guests can rejuvenate their spirits amidst lush greenery.

In summary, JW Marriott Chengdu sets the standard for luxury hospitality in the city, combining impeccable service, lavish amenities, and a prime location to create an unforgettable stay for...

May be because we booked two rooms for 4 nights, we were given room upgrade on checking in. What a pleasant surprise! Our rooms on the 25 th floor ware spacious. One of our rooms had smell of tobacco smoke. When we complained with the front desk, it was quickly resolved with switching to another room which was fresh. Our booking included breakfast. We enjoy the buffet breakfast very much. The breakfast room was modern, bright, comfortably decorated with large picture windows. The staff are courteous and welcoming. The food variety was good, even with traditional local Chinese delicacies! The teas, juices and soy drinks are nice. On the whole, the staff of this hotel were friendly, patient, and helpful. Jack at the concierge should be specially mentioned. He helped us book Sichuan cultural show, and museum tickets patiently. When the internet booking was not smooth , he even called the ticket office direct to find out how he could help us. As for the hotel location, the hotel is just 5 min walk from the Tianfu piazza, and the Chengdu museum is right across the beautiful square. However, if you want to go to Taikoo lane to find nice restaurants, the walk is over 20 min! and better use a cab if you were hungry, as we were on our first night. We had to cross three zebra crossings, and then a long walk, finally gave up walking and settled in a locaL Sichuan restaurant " TaoDe Pots " before we could reach Taikoo place. But TaoDe Pot was a nice surprise too, if you can tolerate waiting outside for 20 min, though they provided seating and lemon drinks. We were surprised with the delicious food, good portion, warm service and...