Hangzhou Sunny Hotel — Hotel in Hangzhou City

Whatever renovation was done has really paid off. The hotel is very large (which I'm sure it was before the renovation), glamorous, great-looking, and bright. We didn't see the cartoon-character rooms, so you probably have to ask for them. Personally, we were delighted with our superior room, which was very large. Beds were Chinese hard, but still quite comfortable. Lots of room for luggage, a closet with a safe, bathrobes had been cleaned and were in bags on a shelf at the top of the closet. Comfy slippers provided. Our room was on the 18th floor and was way too warm. As we have found throughout China, the heating is a central system and cannot be adjusted in the room. So opening a window is your only option. Bottled water provided, and there was a pillow "menu". Only problem was that when we called downstairs for one type of pillow, they delivered a different one. Language barrier, and not a big deal. Bathroom is fine but does not reflect the obvious updates done elsewhere in the room, hallway, and public spaces. Maybe they will get to the bathrooms at a later date, but they are OK for now. There are large containers of bath products in the bathroom, but there are no English translations on the labels, so you can take your best guess. Shower pressure is great. The "do not disturb" is set with a button by the bed, with labels in English. There is also a mini-bar, which looks like a small vending machine with clear panels to see what you are getting. Overall, a...

Beautiful hotel where we were upgraded to a family room. We stayed for 2 nights and spent Christmas here during our trip to Hangzhou. The hotel, it's room and the staffs were very good and helpful. The staffs were unable to communicate in decent English which made it difficult to get things done. But there were 6 Nepali interns who were there (hotel management) who made our life easier. The hotel had a Chinese restaurant at its 22nd floor but the choices were extremely limited. Only then we realised that there is a buffet dinner every night at the 3rd floor. We had our buffet dinner on 25th December (Christmas Day). Do note that the buffet dinner starts at 5 and ends at 7 (dinner comes early here). The TV choices are great for Hollywood film lovers and they had a wide range of movies. It was well spent Christmas here before we headed back...

Worst experience ever. There is no cool air conditioning in hotel. Only hot air.Hotel do not accept refundHotel only give us a fan and change our room. The new room doesn’t have tub. It is like a downgrade. The changed room, on that floor we can smell people smoking. From non-smoking room into smoking. Their explanation is that the direction of the room brings wind which is cooler. BUT for 350 rmb plus room rate, do i need to sleep with open window and use fan??? They never inform us the conditions when we check in. This hotel have no responsibility for their customers. If they have gave refund or upgrade our room, at least i see some responsibility. But they merely offer breakfast to us. Worst hotel experience. Worst service. Hotel with no responsibility. Never coming back.It is...