Macau Masters Hotel — Hotel in São Lourenço

For the price, I could of went to a 3 star hotel with much better customer service. But the location of this hotel is very good with a bus stop outside the door.

Room: Cancellation has a fee two twin sized bed with a average bathroom. Lighting is not lit well and the room is enough for only two people because of the small size and unmovable beds. In my room, there is a view of the ocean. However from past stays, window rooms need to be stated during booking. For the price, I do think Masters Hotel is better than some other alternatives in the area, but my stay experience with their customer service changed my mind.

Situation/complaint: the front desk clerk thought I was a Chinese and gave me a hard bed mattress as his assistant explained because of cultural differences they've experienced in the past complaints by Chinese guests of soft bed. However, I am in fact not Chinese and they gave me a hard bed room without asking my preference. I had booked this hotel before and this had never occured until this stay. Earlier when I checked in the room, I used the ammenities without checking the bed thinking they were soft until I slept on the bed for the first time and realize my back was in pain from the rock solid mattress. I filed my complaint and the assistant clerk told me because I used the amenities, they want to charge from my deposit for cleaning fee. When I explained this miscommunication and lack of asking guests' preferences, the front desk clerk was very rude but the assistant hurried to deescalate the issue. After trying so many hotels in the area, the customer service is not worth my stay.

谷歌翻译成中文

房间： 两张单人床和一般浴室。 照明不是很好，只有两个人的房间足够，因为小尺寸和不可移动的床。 在我的房间里，可以看到海洋。 但是，从过去的住宿，窗口房间需要在预订时说明。 对于价格，我认为Masters Hotel比该地区的其他选择更好，但我对他们的客户服务的住宿体验改变了我的想法。

情况/投诉： 前台服务员认为我是一名中国人，并给了我一张硬床床垫作为他的助手解释，因为他们在过去对中国客人的软床投诉中所经历的文化差异。 然而，我其实不是中国人，他们给了我一个硬卧室而没有问我的偏好。 我以前预订了这家酒店，直到这次住宿才发生这件事。 早些时候，当我在房间里办理入住手续时，我在没有检查床的情况下使用这些设施，认为它们是柔软的，直到我第一次睡在床上，并意识到我的背部因岩石坚固的床垫而痛苦。 我提交了投诉，助理职员告诉我，因为我使用了设施，他们想从我的押金中收取清洁费。 当我解释这种误解和缺乏询问客人的偏好时，前台服务员非常粗鲁，但助理急于解决问题。...

Best place to stay. They provide you free Handy, it's a smartphone which you can use for finding places nearby Google Maps or planning for dinner, shopping etc. You have free housekeeping services, complimentary kettle with coffee etc, comfortable beds. The bus stop is right in front of the hotel if you want to arrive from Tipa terminal or airport. TV ( mostly Chinese channels ) Temple A-Ma is just at a walkable distance of 1.3km.. You can take a short walk to many other Destinations from the hotel like Ruins of St.Paul, St.Domanics church, Senado Square etc You may not have many dining options in the hotel but you will find a lot of Thai, Chinese and also one Indian restaurant nearby. My experience with Macau Master's Hotel was too good.. the staff are multilingual. You get assistance for taking cab, bus etc And also you have some books and all in lobby with you can refer to know more about Macau. The prices are affordable in off-season, but where as in December price of rooms is too high (Almost all the hotels are expensive in Macau) All I can say is: if you find a room in Macau Master's Hotel within your budget,...

The hotel was clean and everything worked properly . I arrived at 12:30 and they were strict about checking in at 3:00, so I had to find something else to do after dropping off my bag at the front counter . Upon check out I wanted a taxi but they weren’t able to reserve one for me because only one taxi could be reserved for each phone and someone else already reserved one . However , I found bus 1 in front of the hotel goes to the border crossing and costs 6 MOP.There isn’t any breakfast or snacks but there is a 711 across the street . Be mindful that there has been heavy road construction in front of the hotel for sometime but most drivers are respectful of pedestrian foot traffic . If you need to go to the casinos on the other island. It’s worth taking the light rail (10 MOP compared to a 100 MOP taxi ride ). As you leave the hotel entrance turn right and walk for about 20 minutes , the light rail station (Barria) will be on your left hand side eventually . Overall I’d give the...