Faranda Collection Bogota, a member of Radisson Individuals — Hotel in Bogota, Capital District

Very nice quite location, spacious rooms and friendly staff. When we first arrived we had a few issues with the room. I made up a list of objections, but listed the positive aspects of the room 1st. I took the list down to the person at the front desk (Milton) and left it with him to study it over while we had breakfast. About 10 or 15 minutes into our very well presented and ample breakfast, the manager introduced herself, she had the list I’d left with Milton. We went over it and she listened attentively, said she understood and apologized and promptly offered to change us to a different room making sure none of the issues would recur. After breakfast we moved and all issues were resolved quite well. The room and bathroom were very comfortable, one thing missing is a full length mirror. Also the laundry service is average at best. The breakfast is very good, and dinner is also served and quite good, although 8 recommend eating out as Bogota has some of the best restaurants in South America. The roof top terrace has a gym, jacuzzi and massage...

I really wanted to love this property, but several basics kept getting in the way. Rooms look stylish at first glance, yet the thin walls, doors, and single-pane windows offer no soundproofing. Every noise from the street came in clearly—traffic, honking, even conversations. There’s no A/C, so opening the window for airflow just made the noise worse.

Maintenance is also an issue: the bathroom knob in my room was broken, and some moldings had come off the furniture. The Wi-Fi didn’t work at all above the second floor, which made working remotely a nightmare.

Towels felt old and scratchy, and even the plates in the restaurant didn’t match. The gym is outdated and extremely small—definitely not what you’d expect from a hotel advertised as 4 stars.

On the plus side, the staff were friendly and the breakfast buffet was okay. But overall, this is not a 4-star experience. If I’m being generous, I’d rate it 3...

The hotel is in a nice area and well kept. However, the receptionist didn't provide any information about any of the amenities of the hotel. We were just given a physical key to a room that was getting its lock changed, but that was really it. They get the extra star cause the breakfast was very good and a nice surprise. Unfortunately, the rooms here don't have A/C and the room got unbearably hot at some point. We had to keep the window open to let some air circulate but then noise became an issue. Our room was right above the parking lot and the kitchen so we had different loud noises almost throughout the stay. When we complained, the receptionist just apologized and stated they would look for a solution that never arrived. There was no follow up nor was the issue...