Hotel Santa Lucia Boutique Spa — Hotel in Bogota, Capital District

Not one to usually post publicly, but feel it my duty to give my experience. I booked a 2 night stay for a surprisingly good rate. When arriving to check in at 1700 about 30 meters from entrance to hotel I was approached by homeless man with a knife, fortunately I was able to get away.

The hotel is located on a quiet side street off a busy area. This side street is used by homeless people to sleep/camp. These events unfortunately do happen in Bogota and clearly not the fault of the hotel. But I can not recommend this hotel. Furthermore to enter you most wait for the receptionist to make a 1 minute journey to let you in which is not comforting on a shady side street.

Furthermore I felt let down by the hotel after entering the building:

1. The receptionist only spoke Spanish and with the help of my beginner Spanish and Google translate I was able to explain what happened to little support - evidently as this is a frequent event in Bogotá. The advise is to offer money (my instinct was to run).
2. I asked to cancel the booking for either one or both nights but was told this was not possible. Instead I cancelled via booking.com which charged 50% cancellation fee. The hotel did not waive the fee.
3. I asked if I could speak to the manager or someone able to speak English to help with communication - this was refused.
4. After deciding to that I did not feel safe and intended to choose alternative accommodation the staff member was rude and...

let me start by saying the hotel isn't awful. big rooms in a colonial style building - however, I must urge everyone to avoid this as this place is in a neighbourhood that even some of the people from bogota would avoid. ||||The area is seedy and specially on Sundays, it is turns into a seedy flea market. One occasion, i was chased by someone who appears to be handing me something illegal. ||||The hotel is also listed weird in Google maps and Uber and I twice was took into a different area of town. ||||I am not sure how hotels can say 4 stars or 5 stars if location and safety isn't factored in. I definitely felt unsafe. This is also aggravated by the fact that they lock the doors and you need to buzz to get in or out - for safety purpose I suppose. But if you are waiting 2 or 5 minutes outside on a Sunday or at midnight where the homeless across the street would knock on your behalf - I definitely felt on edge. ||||There are other reviews here that have a similar sentiment and I just want to share mine in hopes of helping someone else pick a...

My husband and I travel 3-6 months a year, predominantly at 5 stars, and on arrival to this hotel in Bogota we quickly realised that this would not be our case despite the listing on Agoda.

The receptionist didn't speak a lick of English, so after half an hour of using a translate app, we were checked into our suite. After heading to bed around 9:30pm, the noise outside from a bar echoed within as if it was next door, and the windows despite being closed let in cold air with no heating..it was certainly not the stay we anticipated and after trying to sleep with airplugs for 3 hours, we packed, and requested to change rooms to a lesser level with our request for a refund of the difference offered by the manager who was being contacted by whatsapp at the time.

Breakfast of 3 slices of papaya, some white toast and an omelette was given with juice/coffee.

We argued with the manager, and left that morning, forfeiting our 2nd night finding out how dangerous the area was...