Hotels Dorado Plaza Getsemaní / Hostel in cartagena / Centro Historico / Tours Island / — Hotel in Cartagena

Very disappointed!

Let me tell you why we hated this place:

we booked via Booking but the address there is not the right one the AC is at 20C in the rooms (almost got sick) we had two people in the room bringing girls to have sex next to us (the security is there but everyone can enter apparently) the low price bring a lot of rude locals who plays videos without earplugs at 2am or block the bathroom at 9am for an hour we also had two nights some locals drugged, the security saw their eyes and did nothing the doors are not well fixed so we needed to shut them with force and waking up everyone all the time the street is very loud and the windows not blocking any sound there is no hand soap in the bathroom or bath mat the beds are so hard and the pillows too big to sleep with them for an hostel there is no social vibe, everyone is on their side but the worst was at the check-in they said we could have towels against a deposit of 15.000 COP but at check-out they said it was a rental. No solution were proposed as the staff doesn't care about you! DON'T TAKE THEIR TOWELS,...

I booked this place for the two nights I had to spend in Cartagena before my flight and I loved it. I found the price was excellent for what you get. It was the nicest “bunk bed” I’ve seen in a hostel, it is literally a little bedroom. There is an employee and a security gard 24/7. There’s AC in the rooms and in the communal rooms. The hostel is very pretty and looks brand new. The location is very good as well, very central. The only downside I saw is that I couldn’t find a kitchen in the hostel, maybe it’s why they call it a hotel. I was alone during my stay and felt very safe!!...

TERRIBLE. We booked a private double room for a few nights and at the arrival the receptionist offered us a whole dormitory instead of our room we booked explaining that it is not available due to some maintenance going on there. Luckly, we found another exact review from other guest complaining abut the same thing so we confronted it with receptionist. He then finally admitted that he sold our room to someone else! Never ever something like this happened to us. Fortunately we got our money back so I very hope they lost some money because of...