ESTELAR Blue Hotel — Hotel in Medellín

The dinner service was the worst ever. A waiter by the name of JUAN embarrassed me in front of everyone in the dining room including another waitress named Nancy who was grinning with bullying enthusiasm. The waiter had a handbook and pen ready and demanded payment in the middle of my meal. I have stayed at this hotel a few times and I was Surprised that the meals were no longer included. Embarrassed, I quietly walked over to the reception desk where the waiter hounded me and demanded that I made immediate payment of all the dinners that I had previously. The receptionist, Vanessa, saw how aggressive he was, informed him that I would not be charged for the dinners I had previously. The lovely receptionist saw how embarrassing this was for me being followed like a criminal from the dining room to the reception area. I wasn’t even able to finish my dinner. I’m very surprised that an elegant hotel employs rude , tactless waiters with no manners whatsoever and obviously no previous experience in fine dining. I immediately called CheapTickets customer service line and got transferred from one supervisor to another. I had to explain over and over that I had made my reservation in April and they changed their Amenities in May which no longer included dinners. CheapTickets supervisor by the name of Jane, whom was very nice , spoke to the arrogant hotel manager, EDISSON MEJIA. The hotel manager made no apologizes for the waiter’s rude behavior and informed CheapTickets that 10 American dollars per dinner will be collected upon check out. CheapTickets took responsibility and Reimbursed the fee, however, the reimbursement takes up to 15 days to process. If you’re an non-Spanish speaking American and are accustomed to pleasant, elegant dinners , this hotel is not for you. I dare to say, your waiter may only have had experience as a “Narco”. Needless to say, this hotel Left a bitter sweet taste...

BE AWARE OF ROBBERY Sadly I have to warn everybody to come to this hotel as we had a very bad experience during our stay. As we checked out we left the baggage we had at the reception to recollect it later as it is usual in hotels. When we came back we realised that the Airpods we stored in the luggage were missing and the zipper of one of our bags was open. immediately We reported the missing item on reception and waited over two hours hours until finally the manager and the security chef confirmed that due the revision of cameras they could confirm that we stored the airpods inside the luggage, however they were unable to identify who exactly from the staff took the airpods out as there are no cameras at the luggage store room. The manager was very ashamed and promised to resolve the situation, however until now they were unable to provide any kind of solution. Even the police was shocked as we reported the case. As we paid a high rate for a 4star hotel, we expected safety which sadly in the Estelar Blue is not the case. I can not recommend to anyone visiting this hotel as a member of the reception is a thief. I travelled all around the world, including latin and centralamerica and never expected...

Sadly I have to warn everybody to come to this hotel as we had a very bad experience during our stay. As we checked out we left the baggage we had at the reception to recollect it later as it is usual in hotels. When we came back we realised that the Airpods we stored in the luggage were missing and the zipper of one of our bags was open. immediately We reported the missing item on reception and waited over two hours hours until finally the manager and the security chef confirmed that due the revision of cameras they could confirm that we stored the airpods inside the luggage, however they were unable to identify who exactly from the staff took the airpods out as there are no cameras at the luggage store room. The manager was very ashamed and promised to resolve the situation, however until now they were unable to provide any kind of solution. Even the police was shocked as we reported the case. As we paid a high rate for a 4star hotel, we expected safety which sadly in the Estelar Blue is not the case. I can not recommend to anyone visiting this hotel as a member of the reception is a thief. I travelled all around the world, including latin and centralamerica and never expected...