Jupiter Lux Rooms — Hotel in Grad Split

Our experience was bad! After our reservation online, we received a confirmation email and check-in instructions. Inexplicably, on the morning of the day of our arrival, the structure asks us to insert a new credit card, despite the fact that we have already withdrawn the money from our account and moreover an amount higher than that of the reservation. Of course we do not give any other cards and the structure, despite having already taken our money, cancels the reservation 4 hours before our arrival. We call several times and we are told that we will be called back because they have to check. Nobody ever calls us back. One hour before our arrival we call again and they tell us that we will find someone waiting for us in front of the room at the appointed time for the delivery of the key. Once on the spot, however, no one shows up and no one answers our repeated calls: on the contrary, they always throw our phone down and do not respond to messages or e-mails. In practice at 21.00 we are in Split without a room even though we have already paid more than the amount of the reservation. If that were not enough, after 7 days we have not yet been returned the money and they do not even answer us. We are trying to deny payment by credit card, but we are told that we must file a complaint for the fraudulent withdrawal. That's what we're going to do. Terrible experience that I do not wish on anyone! In decades of travel, such a thing has never happened to us !! Not recommended !!! They are...

Our experience was bad! After booking online, we received a confirmation email and check-in instructions. Inexplicably, on the morning of the day of our arrival, the structure asks us to insert a new credit card, despite the fact that we have already withdrawn the money from our account and moreover an amount higher than that of the reservation. Of course we do not give any other cards and the structure, despite having already taken our money, cancels the reservation 4 hours before our arrival. We call several times and we are told that we will be called back because they have to check. Nobody ever calls us back. One hour before our arrival we call again and they tell us that we will find someone waiting for us in front of the room at the appointed time for the delivery of the key. Once on the spot, however, no one shows up and no one answers our repeated calls: on the contrary, they always throw our phone down and do not respond to messages or e-mails. In practice at 21.00 we are in Split without a room even though we have already paid more than the amount of the reservation. If that were not enough, after 7 days we have not yet been returned the money and they do not even answer us. We are trying to deny payment by credit card, but we are told that we must file a complaint for the fraudulent withdrawal. That's what we're going to do. Terrible experience that I do not wish on anyone! In decades of travel, such a thing has never happened to us !! Not recommended !!! They are...

Room was immaculate, clean and had plenty of storage and the bed very comfortable. The bathroom was small but had a fantastic waterfall shower. The stone walls made you really feel like you were part of the old down and made the rooms feel very stylish. Close to EVERYTHING. At the bottom of Marjan Hill, 200 yards from the promenade, marina and old town and surrounded by quaint, quality restaurants with friendly staff. Communication with Ana was fantastic, she was very friendly and accommodating and organised our return taxi to the airport for us. We will definitely stay here again but perhaps the owners could look at the following:|- Ironically the safe wasn't bolted down and could be picked up so as you can imagine, adds no security whatsoever.|- There was no key to the main door to the property and was always left open, along with the steel gate so I felt that the room wasn't as secure as it could have been, especially opening...