Hostel Hello — Hotel in Prague

We are very disappointed, from the beginning. We arrived at night and we realised that the room was facing the train station (as most of the rooms) so it was very noisy. There are also some construction works near the hostel and was very noisy too, both from early in the morning everyday. The pillows were expired and very uncomfortable, we sent an email and the answer was not professional at all, saying that we booked a cheap room and they “can’t do anything now”, that it was a hostel, when on my previous email I mentioned that we always travel to hostels so we are used to this kind of accommodation, but we expected a minimum level of comfort. They delivered 2 pillows which one was good and one was same as we had before. We never had a similar experience before. In 6 days stay (from Monday night to Saturday) the toilets on our floor were not checked or cleaned even once. There was no toilet paper or hand soap from the 2nd day, we asked at the reception early in the morning and when we were back in the evening there was nothing either. We went downstairs when the reception was closed. There is a note that says that the reception time is 10 till afternoon but we found it closed many times. Hand soap remained empty for the whole stay, they delivered toilet paper days later.During the stay the personal from the hostel just went to our floor to do the vacant rooms, but never the toilets. We asked personally to the members of staff and they didn’t do neither. Bins were full, showers dirty full of hairs, toilet dirty, floor full of dust, showers were getting blocked with hairs, etc. Toilets on the ground floor were very dirty too.On check out they were charging us almost double price and I had to show my booking confirmation. Apparently it was a mistake from the staff. This is the only thing that was sorted during the stay.We are glad Prague is an amazing city so we got to enjoy our Holidays but the stay in the hostel was a very...

If you are a light sleeper forget staying here. The hostel is virtually on the train track so you can hear every single train that goes by on the track every few minutes right up to late and starting early. Room was also disappointing as not big enough to swing a cat in plus the shower cubicle in the room drained so slow I was really worried that the cubicle was going to overflow onto the bedroom carpet. The kitchen is located in a basement area which is damp, full of little black flies and the sink down there was blocked. Didn't use it after seeing that plus don't think many others did either. The hostel provides no shower gel or hand soap which to me is a basic thing provided in the hostels I have stayed in. Our room was clean and the sheets were white but pillows on bed were really lumpy and basically no use to anyone. Also no electric fan or air conditioning provided which was a killer seeing we were unable to open the windows due to the train noise. Our room handle also fell off bedroom door when we arrived which we had to fix ourselves as the staff are no where to be seen no matter what time of day you arrive. And lastly the walk from the metro station...wow!!! Getting down to the hostel was ok as you are coming down hill. However I think walking down from there late at night would be an issue as the lighting is non existent and you need to walk through a dodgy underpass to get to the hostel. It's the walk back up to the metro that's a killer!!! Way too many steps which arn't pleasent to tackle in the heat of the midday July sun with a heavy backpack. And lastly there are hardly any restaurants local to grab something to eat so I'd eat in town before you head back if after this you...

We stayed three nights in the hostel and all in all it was only ok, not really more. Our room was in the top floor, we shared the floor with three other room parties and we had two toilettes and two shower cabins. We only had one window in our room which was damaged on the opening bar that was a No-Go in my opinion! Additionally we had a fridge and a microwave but unfortunately neither cutlery or plates on our floor. Those things we had to take from the „luggage storage“ on the ground floor but they were all made of the cheapest plastics.. also there was no possibilty to clean the whole stuff in a real sink, we had to clean it in the bathroom.. ||Our highlight was the free pool table in the foyer we used every night!||Furthermore I‘d like too say that you should sleep very deeply and should not have problems with loud noises coming from passing trains. They pass by regularly and are very loud, neither if the window is...