Hotel Ehrlich — Hotel in Prague

This hotel claims to be a 4-star Hotel. If you would close both of your eyes it might be a 3-star hotel. Rather 2.

We asked for an extra bed in one room long before we arrived. We even called 4 hours before check-in to make sure everything would be arranged and there is no misunderstanding. As we arrived, there was no extra bed and we had to "build" one on the couch on our own. Our mattresses have been so incredibly saggy, that you couldn't even sleep in a horizontal position. (Yes, we asked for another room, which was exactly the same. We chose the less bad then.) The shower was a bathtub. In all of out three rooms. You have to hold the shower head in your hand, if you want to wash your hair. The temperature of the water changed from ice cold to boiling hot within a second for no reason. (I've seen totally different things in a 4-Star hotel.)

The breakfast was simple. Daily struggles with the coffee machine and missing bowls, cups, fruits and what so ever. We had to wait about 10min after asking for a cup. Oh, and there was something cotton-Fibre-like thingy in our scrambled egg.

The air condition in the room did not work at all. It made sounds and it seemed like it worked, but the temperature did not even change a tiny bit. (Even after a few hours) Most hotel employees were not very friendly at all. They seemed to be annoyed when you would ask them for something.

The location is fine. Bus connection to the center is easy.

The value for money is definitely NOT(!!) worth it. 0/10 recommend. If they would lower their prices, take away one star from their entrance door, change the mattresses and look for some more friendly employees, I would...

Please don’t come here AT ALL. This was THE WORST experience I’ve ever had in a so called “4 star” hotel in my life. They are extremely strict on the 2 p.m. check in times and when we did end up singing back from the city centre, the room we were given had a disgusting smell of urine. The carpets were also absolute filthy as well as the walls painted in a weird colour almost making you feel s as though you’re in prison. We were then moved to a different room which once again absolutely stunk of something, but we thought we would just stay there and see how it goes and spend as little time in the hotel as possible. However the next day when we came back from town we then were widened to putting it rooms keys in and there being no electricity at all. At this point we had enough and decided to leave the hotel and find somewhere else. ||I did feel bad for the people working there in the reception as they were very kind but whoever owns the place is not ruining it well at all. ||This completely ruined my idea of booking somewhere nice for my girlfriends birthday and has ruined it for her as well as ruining it for me as I feel like I’ve messed it up for her. ||This is not a 4 star hotel at all. I would give it 1 and a half stars at most. ||PLEASE DO NOT COME TO THIS HOTEL AT ALL!!!! ||SPEND YOUR MONEY...

Photographs of the hotel are deceiving! Reality sucks! Old Setup with many problems and just an eye wash.

Staff is lazy and do not get up from their seats whatsoever! Impolite and are not trained to talk in a professional manner. They are understaffed. I saw just three people overall during my 3 days of stay.

Housekeeping : rooms were never cleaned for one whole day and they kept giving reasons that someone would arrive but no one did. They never replaced towels even after requests.

The door locking system is not well maintained. We had to run down thrice to get the staff to come up to check finally and open our door. He struggled himself to do it for us..

Breakfast: Food is out of supermarket cans just dropped into bowls. Basically terrible. Missing cutlery for the breakfast. Had to also wait for it a lot.

Toilet sink and tub was clogged and the water never drained well. In order to fix that we had to wait for over a day!

To top it all, the air conditioner in one of the rooms never worked fine and the staff was lazy and incompetent to solve it and we were frustrated at the end ! We lost all our time trying to fix things.

Very negligent and lethargic attitude! No value for a customer's time and money which is completely...