Brix Bar & Hostel — Hotel in Prague

I had my first bad experience ever at the Brix hostel. Everything was going well. Two of the guys working at reception were helpful and I am very thankful to them for their assistance and they did a good job. But on Friday, June 6, there was a girl who did her job by the book and that was ok too. She did assist me, however, I didn't like her attitude towards me. It was like she was trying to be clever with me and ironic, which I could not appreciate.||||Later that day, I went back down once more with with my clothes for the laundry. I called her out for her earlier attitude. I had my attitude too like returning the favor. Maybe I was too harsh and I shouldn't have been like that, but I never yelled at her, I never insulted her and let alone touched her.||||Next day, on Saturday, June 7, I couldn't enter the hostel with my key card. Once inside, a guy with long curly hair asked me about what had happened yesterday. He never identified himself, he never said whether he was the manager of Brix hostel or not. ||||I told him what had happened. He said I should've reported that to the manager, however, I did not know who the manager was (I still do not know now). I had no time to do that anyway because the girl's attitude was not that bad as for me to do that.||||Calling her out directly was for me a faster option. The guy with long curly hair then proceeded to tell me that he wanted me out of the hostel right away and he didn't want to hear more from me. He also said that, 'two girls had told him that they saw me jerking off in the room', which I thought it was quite surprising and a big of a coincidence they would come up with something like this just a day after the incident with the reception girl took place. ||||I had never had any issues at any hostel or hotel I've stayed. I've never been thrown out of any accomodation, nor I've been accused of jerking off or things like that. He told me to, 'f*ck off', several times and got close to me like trying to provoke me so that I would react and so he could perhaps have a real reason to call the police or something like that.||||I proceeded to go to the room I was staying at, so I could pack my things. They kicked me out like a dog. Desperately pushing me to leave while I was already packing. I was supposed to stay until Sunday, June 8, so they put me in a very difficult situation. All hostels were full. I was very lucky to find a place to spend the night. ||||They refused to give me a refund, despite the fact their reasons to expell me were unjustified. They kicked me out like I had done something real bad, when I hadn't. I sent them an email on Monday, June 9, asking again for a refund, but they replied that when people are expelled from the hostel, there is no refund. ||||They also wrote they had added my name and contact information to the shared industry data base of "problem guests", so that other hostels and hotels will not accept me as a guest, which I find totally unfair and a threat to my reputation as I have not done anything bad to them or caused any harm to Brix hostel in order to deserve that. ||||Again, I have never had any bad experience at any hostel or hotel in my life, and that can be verified. Regarding the girl at reception, again, I did not insult her nor touched her either. Maybe I shouldn't have said what I said, but what I said does not justify my expulsion at all, let alone adding my name and contact information to the shared industry data base of "problem guests" so that other hotels and hostels will not accept me as a guest. ||||If what they say holds true and their bad unjustified actions become a real threat to me when traveling and trying to find accomodation, this could become a case for...

AVOID!!! This is the worst hostel I have ever been to. When I arrived, I was met by a male receptionist with brown skin and an Afro who I understand was the manager.

It was my first time in Prague and I was travelling solo. I was understandably nervous seeing as I am a young black female in my 20s. However, this receptionist did everything in his power to make my check in experience a nightmare.

First of all, he could not find my booking and blamed me several times and accused me of not having made a reservation. I had to show him my phone with the reservation details before it transpired that it was his error. His tone was irate and he did not give me any details about the hostel nor did he make any eye contact with me upon check in.

I was then shown to my room by a young female working in the hostel. I was taken up a flight of filthy stairs with dirty common areas. Upon arrival, I was shown to a dirty room and told that I would be on a top bunk even though there were plenty of bottom bunks available. I asked the lady who had taken me upstairs to check whether I could have a bottom bunk. She agreed to check and when I hadn’t heard back from her in 20 mins, I went downstairs. When I got downstairs, she was sitting on her phone beside the male receptionist.

I asked her whether she had checked. Before she had the opportunity to answer, this manager receptionist intervened and abrasively said that there were no other beds available. He said this without checking on his computer or looking at me. When I informed him that I had seen other beds, he raised his voice angrily at me and told me to leave the room because he was busy and he didn’t have time to deal with me. I asked him not to speak to me in that manner and he told me to pack my things and leave the hostel.

I went upstairs and gathered my things. I then asked him for a refund as I had paid and he refused to give me a refund. I told him I would not leave without the refund and he became more aggressive and cursed at me. I became considerably upset but this made him more angry. He then rang the police insisting that they would kick me out since I would not leave.

I waited for the police because I had not done anything wrong and wished to report my treatment.

Upon hearing both our sides, the police agreed with me and made him refund me. The manager asked the police to drag me out but the police refused. I asked them to stay with me until the refund was completed since I did not feel comfortable in this man’s presence. The police did this.

Overall, this was the worst hostel experience of my life. The current manager with the Afro is nothing but rude and is a danger to all women staying in that hostel. He lacks basic customer service skills, shows signs of misogyny and should not be working in a customer facing role. I sincerely hope that no one has the misfortune of ever experiencing what he...

Do not be fooled by the high rating – this hostel is awful. Most of the positive reviews exist because they give out free beer at the bar in exchange for 5-star ratings.

We arrived with a large group and were given a room that was absolutely filthy. I’ve never in my life seen so much dust. Walking into the room felt like I was choking, and most of the time all I could think about was leaving. The fans attached to the beds were covered in thick dust and who knows what else – turning them on would have just blown all that grime straight into your face. The sheets were stained and clearly not clean.

I wasn’t the only one feeling this way. From the very beginning, I heard complaints from others in our 60-person group about the exact same things – dusty air, dirty rooms, and a complete lack of cleanliness. These complaints came from people staying in at least 7 different rooms, so this clearly wasn’t a one-off case.

Our 8-person dorm had bedbugs. One of our friends noticed bites on his neck on the last day. When we brought it up, a staff member told us that if only one person had bites, they couldn’t say for sure it came from them. They said they "disinfect" the beds, but that’s a lie. One of them even admitted that if there are any bedbugs, it’s probably because a guest brought them in – so they basically admit the problem exists, but find any excuse not to take responsibility or refund anyone. A few days after we left, more people from our room – including me – started getting bedbug bites.

Now, looking at how much it costs to get rid of this nightmare from your own home, staying at this hostel was absolutely not worth it. It’s not just a bad experience – it turns into a serious and expensive problem even after you leave.

The hostel clearly doesn’t care. I saw another review from a woman who had the same issue, and the hostel just blamed her, saying she must have brought the bedbugs in. That’s exactly what they’re saying to us. They take zero responsibility, even though it’s very clear the infestation came from them. They send the same copy-paste replies about pest control and protocols, but it’s just an excuse to avoid doing anything. The problem is real, it’s happening to more people, and they act like it’s not their fault.

I know the owner will probably reply to this with a nicely worded message trying to defend the business – but don’t fall for it. It’s just damage control. They respond like this to every negative review, always trying to make it sound like a rare case or blame the guest. Don’t let the polite replies fool you – the issues are real.

Avoid this place...