Viajero Hostel Quito — Hotel in Centro Histórico

My fiancé and I arrived at this hostel in the afternoon of January 9th when the conflict and city lockdown occurred. We had absolutely no idea what was going on before we arrived, but the staff at Viajero made sure we were safe getting to the hostel as well as being inside. They explained the situation to us and our options and ensured we would be completely safe within the hostel. They did an amazing job of monitoring who was coming and going and making sure only guests who were leaving to go to the airport were allowed out.||We did not receive a welcome drink or breakfast tickets that day, but with everything going on we completely understood. Viajero staff did an amazing job of keeping everyone in the hostel occupied that night with updated information, a chocolate tasting, plenty of drinks and food from the kitchen. ||The restaurant was very nice. The breakfast was $4 and included cereal, juice, yogurt and granola, fruit, and a main meal usually pancakes or eggs. We were not explained the breakfast tickets when we checked in, but we were okay to pay cash that morning when we ate. Dinner was not our favorite, but there was nowhere else to go. The nachos have toppings but no melted cheese or salsa.||The next morning, we were told that the military stopped by and said the area was safe and we were okay to walk around again. Viajero staff was more than willing to call La Basilica and Mitad del Mundo for us to make sure they were still open. They were also very helpful in advising us to be back before 6pm and which areas we needed to take a taxi or the best way to get to La Ronda at night for dinner.||We stayed in the room right above the entrance to the hostel which was very big and had a balcony and private bathroom. Unfortunately, our balcony was closed for us (there were just some doors closed that we could open but we did not want to.) This would've been a really cool view to have but did place us very close to the street. There is a bus route that runs right in front of the hostel, and it could be quite loud at night or in the early morning 5:30/6 am. The bathroom was very clean and shower was warm.||Overall, the hostel staff was very friendly and helpful. They made sure we were safe our entire stay. The cats fight in the garden but sometimes like each other and are very cute. The hostel was clean, organized, and we met some amazing...

My fiancé and I arrived at this hostel in the afternoon of January 9th when the conflict and city lockdown occurred. We had absolutely no idea what was going on before we arrived, but the staff at Viajero made sure we were safe getting to the hostel as well as being inside. They explained the situation to us and our options and ensured we would be completely safe within the hostel. They did an amazing job of monitoring who was coming and going and making sure only guests who were leaving to go to the airport were allowed out.||We did not receive a welcome drink or breakfast tickets that day, but with everything going on we completely understood. Viajero staff did an amazing job of keeping everyone in the hostel occupied that night with updated information, a chocolate tasting, plenty of drinks and food from the kitchen. ||The restaurant was very nice. The breakfast was $4 and included cereal, juice, yogurt and granola, fruit, and a main meal usually pancakes or eggs. We were not explained the breakfast tickets when we checked in, but we were okay to pay cash that morning when we ate. Dinner was not our favorite, but there was nowhere else to go. The nachos have toppings but no melted cheese or salsa.||The next morning, we were told that the military stopped by and said the area was safe and we were okay to walk around again. Viajero staff was more than willing to call La Basilica and Mitad del Mundo for us to make sure they were still open. They were also very helpful in advising us to be back before 6pm and which areas we needed to take a taxi or the best way to get to La Ronda at night for dinner.||We stayed in the room right above the entrance to the hostel which was very big and had a balcony and private bathroom. Unfortunately, our balcony was closed for us (there were just some doors closed that we could open but we did not want to.) This would've been a really cool view to have but did place us very close to the street. There is a bus route that runs right in front of the hostel, and it could be quite loud at night or in the early morning 5:30/6 am. The bathroom was very clean and shower was warm.||Overall, the hostel staff was very friendly and helpful. They made sure we were safe our entire stay. The cats fight in the garden but sometimes like each other and are very cute. The hostel was clean, organized, and we met some amazing...

The only positive things I can say about this hostel is that it is visually appealing on the inside, and the private room & ensuite were very clean and spacious. There were many disappointing aspects to this hostel, which shocked me as for a hostel that is quite expensive should not have such poor qualities. Firstly, I found this hostel to be very cheap with their amenities as I was forced to walk down to reception to ask for what I thought is a basic necessity in every private washroom; toilet paper, and was shocked to see that they were trying to charge to fill up on water although every other hostel (way cheaper hostels I may add) my friends and/or I have been to have always offered water free of charge as it is another basic necessity. Secondly, I found their restaurant/bar to be one of the worst parts of this hostel. Breakfast is included for people in private rooms, and I honestly feel so sorry for the other guests who have to pay for such a pathetic excuse of a “breakfast”. Breakfast (consistently) consisted off a small side plate of scrambled eggs and a very small selection of fruit that is not refilled. For lunch, we were served a meat and potato platter that contained severely undercooked chicken and undercooked potatoes. At night, we were also disappointed with the drinks, more specifically the mojitos. We arrived on happy hour so we were given three mojitos for the price of two, and all three of them were disgusting, undrinkable and were left unfinished. Thirdly, the location of this hostel feels extremely unsafe especially at night. Our sleep was constantly disrupted by car alarms and screaming homeless people that all gathered right outside the hostel doors. During the early morning and rest of the day, the traffic and street sellers are also very loud and disruptive. Lastly, very disappointed with the staff as they were mostly uninviting, unprofessional, and unhelpful. In short, not worth the high price tag for the quality of hostel.

Comment to reply: I would like to clarify that I DID NOT leave any reviews on tripadvisor and hostelworld, so clearly this isn't your...