RESTAURANTE BALCÓN RONDEÑO — Restaurant in Centro Histórico

I am surprised by the number of negative reviews on this place. A lot of people said that services as not good, and there weren't enough servers.

See, this is a family run restaurant, run by a father, mother and the daughter, in a traditional way, so don't expect a fast food joint service. Come here with patience, and get a feel of how a old time restaurant would be. If there is any delay, tell them, they are such nice people, they will do their best to serve you.

I had a dinner today with them at 22.00. It was late, but they served me well, made an amazing hot chocolate and even modified a dish because I am vegetarian and it was tasty. They had a curious long conversation with me when they learned I am from India.

They were telling me about a local drink called canelazo and even offered me the fruit used in making that. Such an amazing family. And since it was very late, the father even came down with me, and walked me all the way to my hotel just in case it is unsafe for me to walk. Now I get all the negative talk about service, etc. But I think the place is clean, it is cosy, and most importantly, the people of the place make a place worth going.

So next time you plan to go there, try to have a conversation with them, tell them if you liked something, and tell them if you didn't like anything. But above all, respect the humans who are there. After all, it is not all business. I have added the pic of me and the family, and my food, which...

Came with a group of 7 and two kids. The place was lively however there’s not enough staff to provide table service for everyone especially when it’s busy. The location upstairs is a lot cozier than expected. Bbq wings were really dry. The seco de chivo was seasoned really well but the meat was hard to chew and I couldn’t finish it. The burger was really great definitely...

Este sábado fui con un grupo de turistas a este restaurante.

Entramos y, en primer lugar, la atención que recibimos fue horrible. Creemos que es la dueña del local la señora por la prepotencia con la que atiende y sirve. (Había 4 mesas más ocupadas, ni como para decir que estaban a full y por eso la atención).

En cuanto a la comida, se pidió varios platos pero nos arrepentimos al momento de ver la cantidad y el sabor de la comida. Por ejemplo, el mote con chicharrón venía con muy poco chicharrón y para acompañar se servía con una ensalada de lechuga con zanahoria (había más zanahorias que chicharrón), así como también en el llapingacho en plato venía con 2 tortillas de papa, 3 chorizos de 3 cm, exagerado, un huevo y de igual manera más ensalada que lo fundamental del plato.

Al momento de pagar, ¡atentos! Pedimos cuentas separadas y la señora realizó cobros de más no consumidos en las cuentas. Obviamente reclamamos pero no se solucionó de la mejor manera por la arrogancia y prepotencia en este sitio.

Qué pena y vergüenza da que turistas tengan estas experiencias en Quito.

¡NADA...