La Casa Cuencana — Hotel in Cuenca

We booked this place based on reviews, location and price. We have stayed in some pretty basic places on our travels but this place was just awful. We arrived at the time we said we would (5pm) to find two doors both saying the hostel name. Eventually after rattling the doors a few times a lady who spoke no English came to us and led us into one of the doors. She had no knowledge of our reservation, no idea how much we were meant to have been paying and led us to a room to ask if we liked it. I got the booking up and it turns out we were meant to be in a 'deluxe' room. She led us to another room which at face value looked ok so we accepted it. She gave us no more information at all.||||THE ROOM - ceiling falling apart, beds had other people's hair in them, as did the towels. Wifi was terrible. Shower went hot and cold every minute. ||||THE FOOD - well I don't know as despite having a room package that included breakfast we weren't given any information about it so we never got it.||||There appeared to be no one else staying in the place and despite being there for 2 days we didn't see a single member of staff in that time! We had to leave a note on the desk asking them to change the sheets.||||When it came to checkout we hadn't been given any information about what time/where and we could not find anyone anywhere so we ended up just waiting in a cafe across the street to see if anyone turned up. ||||Absolutely terrible place, not sure how...

We stayed in the far right building, i believe that there are 3 buildings in total. Scott lives there and helps run the place, he's from the US and can help translate with the girls who work there if you need. He is super friendly and can give you all the inside info on the area. We enjoyed our talks with him, and we lucky enough to have the whole place to ourself for most of the time. Everything was cleaned daily and there was a full kitchen and fridge to use during our stay which was very helpful for saving money. Our bed was really comfy, it can be a little loud but that's what you get when there are karaoke bars everywhere in Cuenca! The owner was very nice and would check in with us to see how we were doing and made sure we were wearing sunscreen haha! I would stay here again if we go...

I'm a travel writer and I've stayed here several times in different rooms and I recommend it hands down. ||||They encourage guests to let them know of any issues and are always striving to give people the best experience. ||||I've stayed at cheap places and luxury places and they almost always have the best internet here, which is essential for me as I'm working. It is a couple blocks from the main square and around the corner from Cuenca's best bars are restaurants.||||It is exceptionally clean and every time I come back it gets better. They are constantly upgrading. Staying at locally run accommodations is always my preference, everyone here is so lovely and they take Covid precautions very seriously here. ||||Honestly I don't know why they don't charge double. It's well...