Hampton By Hilton Quito La Carolina Park — Hotel in Iñaquito

I booked a stay at this hotel for a total of 9 nights (4/19-4/28) and used Hilton points to cover the entire stay.

Overall the hotel is in a good location within the city, the rooms are clean but I found mine (a double bed) extremely small with barely any space to walk once you have a couple of normal sized suitcases in the room. As an Hilton honors gold member, I would have expected an upgrade as that is usually the case when I stay at US facilities, but none was offered here, although I did get a $0.80 chocolate bar as appreciation for my years of loyalty to this brand, so there’s that at least.

Some basic amenities were missing (such a small fridge even thought they have the space built for it) so be prepared to not have access to a cold drink. I can live with that. That said, my biggest issue with the hotel is with the staff lacking empathy and training to deal with people with special needs and what’s worse unethically keeping points for nights I didn’t use.

I had booked 9 nights for me and my disabled minor son. On the morning of day 3 of our stay (2 nights had passed), there was an incident at breakfast (it’s a long story to post here) in which my son allegedly engaged in sensory input seeking behavior (allegedly grabbed a woman’s arm) which caused the staff to come and question me surrounded in secrecy as if we had committed a crime. At first I was so confused what was I being questioned about and after they explained the alleged incident (which I never saw and have my doubts about), I apologized profusely several times and explained that sometimes children in the spectrum can sometimes seek sensory input in inappropriate ways. None of my explanations were enough and at one point I felt cornered by the staff who are clearly completely ignorant about developmental disabilities and non non-verbal children with ASD. They had the nerve of giving “advice” on how I should treat my child and scolded me for having left him alone for 2 minutes. I mean seriously? Who do they think they are? They don’t even know me and think they can talk to us that way? I bet they don’t have the slightest idea of what ASD is and have the audacity to opine about it. There’s 2 sides to every story, I don’t know what that woman could have done to my son to spark that alleged behavior. She wasn’t very kind to us when she saw if sit next to her (in fact she showed annoyance that we sat next to her) Sometimes kids sense that or perhaps she said something mean to him, who knows? The point is I already apologized several times and instead of moving on the staff kept going at me to the point I felt personally attacked. At that point I informed the front desk that I would be leaving the hotel immediately (it was before 10am) and that I will need my prorated points (for the 7 unused nights) to be reimbursed. The person at the front desk informed me that they will do so. It’s been over 2 weeks and nothing has been done. I have a case open with Hilton and they tell me they are awaiting approval from the hotel’s general manager which at this point it seems clear to me they don’t want to do it. Is that you Mr de la Calle? I received your email following up on my experience, but not word on giving me back my unused points. No one gave me those points for free. I either bought them or earned them through credit card use. So why would Hampton inn Quito not give them back? There’s a name for when people keep things that don’t belong to them. Overall this was a terrible experience. Not what I want to experience when I bring my disabled son to the home country of his father. They ruined our trip and now they won’t give back my...

Let me start by saying I am a diamond member and have visited Hilton Hotels all around the world. This one was brand new and I was excited to see what they offered.

On the plus side it is 5 starts for great staff and it was new and clean.

1 star for the room. I needed a wheelchair accessible room but what we got was barely accessible. The room was basically a bed and a desk, with so little room between them you could not have a suitcase on the floor and move around.

The TV was directly to the right of the bed, impossible to watch without hurting your neck or laying on your side. Of course this means only one person can watch it, once I was on my side the person next to me couldn't see the TV

Bed was only accessible from one side, the front was up against the window and the other side against the wall. So the room was the width of a queen bed!

The bathroom was also not accessible! The sink had no cabinet under it, but it hung so low you could not get even the smallest wheelchair under it. The shower was a "roll in" but had 1/2 walls on the front and the side leaving only the corner open to try and get a chair through. The toilet was right there so a tight squeeze and there was no way to maneuver so you needed a second person to control the water temp.

Over all this was a fail as a nice new hotel but skimped on room size and even hallway size. The hallway was only wide enough for a wheelchair; if someone was coming they had to squeeze up against a...

The hotel appears quite new, but the choice of materials is of the very cheapest kind, wood veneers and plastic everywhere.||They could only afford the carpet in the minimalist living room, not in the hallway, which is why it's a cold pleasure to walk out of the bathroom onto very cold bare tiles. In addition, the concept of minibar has been expanded to also include a cup of instant coffee or tea, as there is a very cheap version of the coffee machine but without cups, which you have to buy extra! So, when you take the average price of the room to be 100 US$ or more for a night, it's just not a place I want...