Oulu Hotelli Oy — Hotel in Oulu sub-region

Collecting the keys is a complicated process of having to go to one place to collect keys and then finding the apartment somewhere else. This place was not especially clean. There was mould in the shower and, the wall between the apartment and the balcony was dirty. The kitchen is tiny, so small it is very difficult to work in. You are fined for not washing the dishes but the dishwasher doesn't work. There is no washing machine. The pictures of the apartment show a couch to relax on but we had one room with single beds and no couch. ||The apartment was central, not too far from the centre of the city or the train station. There was coffee and tea available in the apartment. It was nice to have a balcony although it just looks out over other apartments but because the apartment was so small, at least it was nice to eat on the balcony. ||It seems that the owners have several apartments in Oulu so it seems to depend on which one you get whether it is a good experience or not. Ours was a studio and others who have rated the same apartment have also given it a low rating. Check which apartment you will get...

I am so shocked and horrified by the customer experience at this property. They wanted to charge my credit card before my travel and for some strange reasons, it did not work. I provided again with the card since this is the card I use for all my bookings, they canceled my reservation and when I re-booked, they asked me to pay my full previous reservation before they confirmed this one. Of course I did not accept it and asked my friend who was traveling with me to book and pay directly, they sent a very offensive and racist message to him, threatening that we will call the police, if you book with us again! Utterly shocked and disturbed by this behaviour - I hope it doesnt happen to other people...

Very disappointed with this apartment. Was told that the it was located next to Oulu Railway Station at Asemakatu but was instructed to pick up keys and travel 2km (30mins) through a blizzard snowstorm to Isokatu 58 A. I was dragging 2 heavy 20kg luggages through the 15cm thick snow. It was a truly unpleasant experience. The owner should have put me in the apartment at Asemakatu or informed me if it was full so I can book another unit nearer the railway station. It is not fair to make your guest walk through -6 degree...