Hôtel de la Cité Carcassonne - MGallery Collection — Hotel in Carcassonne

The walled city of Carcassonne has survived Romans, Visigoths and Crusaders. The first signs of settlement in this region have been dated to about 3500 BC . |This UNESCO World Heritage Site is living history, complete with a castle to explore, medieval streets to roam and two ramparts, with 52 watchtowers, that surround it all. |Once inside the fortification, your destination for luxury is Hôtel De La Cité, the city's only five-star hotel, which also hosts La Barbacane, its only Michelin-starred restaurant. It is right in the heart of the medieval city , built on site of the former episcopal palace, adjoined to the Saint-Nazaire Basilica.||We were greeted at our arrival by Xavier Lablaude, the General Manager of this exquisite hotel and arranged for a private tour of the hotel with him for the next day.||Our luxury Terrace Suite was the epitaph of elegance, refinement and class. Spacious and beautifully furnished with high ceilings, crown mouldings, antique carpet and majestic drapes. It has a separate bedroom and lounge and an incredible terrace with views of the Château and valley, gardens/remparts. |The lounge has a sofa bed, loads of closet space and another terrace overlooking the castle. Quite lovely. ||Gorgeous marble bathroom, with heated towel rack and a window over the bathtub (perfection) |Very nice products, Clarins shampoo, conditioner, shower gel, hand gel and body lotion. Fluffy towels , bathrobes and slippers. Excellent shower and separate toilet room.|I especially loved the towel warmer and the open window!||Our bedroom included a minibar, coffee machine, 48-inch Flat screen TV, Desk, King bed-with excellent linens and pillows. The Mini bar is included and refilled daily with Evian, Badoit, juice and pop. |There was a very nice selection of coffee and tea’s….being Vegan a large Oat milk was delivered immediately. Gotta love great service. |The furnishings are all relevant to the time, with beautiful windows with stained glass. Pure perfection.||One cannot emphasize enough the splendour of “The Terrace”, it is simply AMAZING and the views incomparable. Chaise lounges with bright red pads, table and chairs for four. Incredible for sunrise or sunset or an afternoon pastry and Prosecco ….. A very privileged view of the world.||Breakfast in La Barbican restaurant was very good. There was a nice selection of fresh juices, fruit, pastries and an offering of a hot breakfast menu as well. We did not make reservations for dinner in time so we missed our chance for dinner. ||My tour of the hotel with Xavier LaBlaude was fantastic so just a little about what I witnessed. |The reception area and lounges are a blend of neo-Gothic décor and the Art Deco spirit of the 1920s.|The Library bar is legendary and holds general ledgers filled with reservations going back several decades, think Winston Churchill, Audrey Hepburn, Princess Grace, Lenny Kravitz, Larry Hagman and the list goes on. The hotel sells luxury hats, a cool twist and acknowledgement of time passed, of refined luxury.||The Spa-opens to the Pool. It is quite lovely with a large jaccuzi bath, a steam sauna and a few treatment rooms. Simplicity at it’s finest. Had we more time, I’d have loved to experience.||The Pool- serene within the heart of the medieval city.|Who would not enjoy such an exclusive view while luxuriating in the sun? Off the charts!|There is also an an intimate garden where guests can relax and unwind. The hotel's gardens provide a peaceful experience of tranquillity.|| |Finishing with the delicious bakery, La Boulangerie de la Cité located opposite the hotel. Here you will find homemade bread and Viennese pastries, as well as pastries prepared using traditional and creative methods. You'll also find a host of local delicacies in the shop.|With its terrace and garden, you can enjoy a moment of relaxation in the heart of the Cité on sunny days. We visited the bakery daily and we were never disappointed……so delicious.| |This incredible hotel is perfection, from their amazing staff to all of the incredible amenities. This is a world class resort with the refined elegance of years passed. We’d return in...

OK the good: great quiet location in a UNESCO world heritage site where you can hide from the overcrowded tourist flow during the day.

The city, as a museum, is amazing but don't go in the summer season as you simply can not walk through the village from 10-6 as it is so crowded. Hangout in the hotels spacious garden or by the quiet pool or, as we did on our terrace facing the fabled walls and watch sweating tourists make the wall circuit.

The less than what was expected: Based on what is suppose to be a Michelin 1 star restaurant, we pre booked a special menu offered on the website but one that the restaurant staff was unaware of and very confused and it made us quite uncomfortable and apprehensive for our anniversary dinner. The food was good but certainly NOT up to the level of other Michelin star restaurants we have eaten at recently.

We should have been mentally prepared for this. When we arrived we found the HOT bottle of cold Champagne, $20 Euro for $80, we had ordered when booking so that when we arrived in the heat of the afternoon and wanted to celebrate our Anniversary prior to a special dinner out on our private terrace. We had to order ice and a bucked through room service which arrived promptly but melted quickly and more ice needed to be ordered.

Don't get us wrong the service was friendly, caring, and fairly efficient, although the room could have been vacuumed better, but it certainly lacked coordination and failed to anticipate the guests needs as a 5 star and very expensive hotel.

In general both the kitchen and property seem to be living off of past laurels and the premier placement and architectural style in the Cite. Maybe it was due to summer vacation on...

I can’t say enough good things about our stay at Hotel de la Cité in Carcassonne. This hotel is not only incredibly luxurious, but it’s also situated right inside the magical walled city, which makes for a truly unforgettable experience. Waking up inside a medieval fortress and strolling the cobbled streets just outside the door felt like something out of a dream.

One of the highlights of our stay was the pool. On Bastille Day, after a long, hot day, my wife and I just needed to cool off. Although the pool area had technically closed in preparation for the fireworks, the manager went out of his way to get us towels so we could take a quick swim. That simple act of kindness—at a moment when we were tired and overheated—truly elevated the experience to a five-star level. The pool was serene, surrounded by the gentle hum of cicadas, and we had it all to ourselves. It was one of the most peaceful moments of our entire trip.

The customer service across the board was exceptional. Every staff member we interacted with was warm, welcoming, and incredibly helpful—always with a smile. From promptly bringing cold water to our room to offering thoughtful local advice, they made us feel genuinely cared for.

The rooms themselves were impeccably comfortable, with excellent air conditioning and strong water pressure in the showers—little details that made a big difference in the summer heat.

This hotel is a gem in every sense. I’m incredibly grateful to the staff for their professionalism, warmth, and genuine hospitality. I would return in a heartbeat and highly recommend it to anyone visiting...