La Colombe d'Or Hotel and Restaurant — Hotel in Grasse

Extremely disappointed. Highly overrated.

Went out for valentine's day to La Colombe d'Or hotel's restaurant after extensive recommendations from friends on how great the food was, the atmosphere and staff, with the heads up that the place is high end and the price reflects it.

Booked in advance and when I arrived my reservation was not in their system, even though I showed the confirmation email and they didn't manage to find it. Finally they arranged a table in a secluded little room with 3 other couples.

They were clearly understaffed, the waiter took 20-30 min to even come to the table, when he did we were ready to order and get drinks, he just asked for water, confirmed the request and turned his back. The water took 15 min to arrive.

After the water he took our orders, I asked for two wine-by-the-glass and for him to light up the candle - that took 25 minutes. When he came back he didn't bring the matches and forgot to light up the candle. I asked one more time.

The 1st course came in, it was decent, but definitely not amazing as I expected.

The second course took 45 mins after the 1st one, and they took over 30 mins to drop by the table and more than that to deliver anything we asked.

The main course came in, the food was good - nothing surreal. So was the dessert.

The check took literally 45 mins to arrive, even after I got tired of waiting and literally stood to talk to the manager to speed up the process.

Bottom line, the check was $340 - One would expect to have a great meal and great staff. The waiters were kind and polite, when they showed up, however for $330 you would expect to have non-stop service, at least for drinks - getting to the point that we started to share the drinks - that's how awful the waiting was.

And the Food did not live up to a $100 restaurant. Definitely should've gone...

La Colombe d’Or is undeniably a beautiful and historic hotel. Very special, where art, and history intertwine seamlessly. The walls are adorned with stunning pieces, and the ambiance throughout the property is unlike anywhere else.

We dined at the restaurant three times during our stay. The food is very good—classic and reflective of the region. The service at the restaurant was most of the time average. The exception, worth noting, was M. Oliver, who gave us an amazing service during dinner.

Our room was spacious with a nice view of the town and decorated with nice pieces following the character of the hotel. However the bed and pillows were not of quality and not comfortable.

Unfortunately, the most disappointing part of our stay was the reception staff. Remarkably unwelcoming, rude, and entirely unhelpful and unprofessional—it felt as though guests were more of an inconvenience than anything else. This applies to both people at the reception desk, Natalie as well as a gentleman, whose name I forgot. For a hotel of this caliber, that kind of attitude is not only surprising but truly unacceptable. They managed to ruin the experience.

Overall, La Colombe d’Or is worth visiting briefly, maybe just for a meal for the setting and the art alone, but be prepared for service that may not live up to the magic of the...

If you want to be mistreated By the woman at the reception, then this is the place to go.

I kindly asked to charge my phone the woman at reception (blonde, curly hair) immediately said yes… then followed it up with, “But turn it off, I don’t want it ringing the whole time,” in the most unnecessarily arrogant tone. I was honestly taken aback. Is that how you speak to clients?

Still, I let it slide. But when I went back to collect my phone after lunch, it wasn’t even charged. I asked if I could leave it a bit longer and she replied, “This isn’t a supermarket, find another outlet.” After leaving a big tip and having spent hundreds at lunch .At that point I was stunned. I took my phone and walked away, in absolute disbelief.

I told my sister what had happened and we asked to speak to the manager to which one guy , with a smug smile, told us, “Sorry, they’ve all left.”

It’s a beautiful location, yes but the treatment we received was nothing short of rude and dismissive. There’s a fine line between exclusivity and entitlement, and unfortunately, this place seems to confuse the two. Hospitality should feel warm, not humiliating.

And they say hospitality was born in France. I get the whole attitude I’m not rude, I’m French but honestly, it’s getting...