Pierre et Vacances Cannes Villa Francia — Hotel in Grasse

We booked an accommodation in this residence which is managed by maeva through Booking.com, and it turned out to be a nightmare from start to finish. We paid a total of 1,616.10 euros plus 65.62 euros in tourist tax (for 10 nights), and what we got in return was beyond unacceptable.

Arrival and Check-In: We arrived exactly at the designated check-in time of 5 PM. Despite this, we were forced to wait 1.5 hours in a hallway with broken chairs. When we asked about the delay, the receptionist rudely told us, "You paid for the night, not for the day," and left us waiting until 6:30 PM to receive our keys. This level of unprofessionalism is inexcusable.

Disgusting Room Conditions: Upon entering the room, we found it in an appalling state. The cleaning staff were still there and informed us that they had "just arrived." The apartment was filthy with hair everywhere, stains on the mattresses and pillows, used towels lying around, and crumbs on the floor. The cleaning staff were using old, dirty rags without any proper cleaning supplies. The kitchen utensils were equally dirty, with crumbs in the drawers, making them unusable.

Misleading Information: The room was not as advertised. It was supposed to have been renovated in 2023, but everything was old, run-down, and some furniture was broken. There was supposed to be a bunk bed, but instead, there was an old, dirty bed with a filthy, stained mattress. Additionally, the listing mentioned that Wi-Fi was available for a fee (39 euros per week!), but this service was never even offered to us. To make matters worse, essential items like toilet paper and soap were missing, and bed linens and towels had to be rented separately, which was not clearly stated in the booking details on booking.com.

Unbearable First Night: We were forced to endure the first night sitting up because the room was so filthy that we couldn't even lie down. With a child in tow, we had no other option at that hour but to stay. The next morning, we immediately booked alternative accommodation because we could not tolerate another night in such horrible conditions.

Rude and Unhelpful Staff: The receptionist was not only rude but entirely unhelpful. After the awful check-in experience, their attitude only made things worse. We were treated as if we were an inconvenience rather than paying guests.

Filthy Premises: The entire complex was dirty, and no signs of proper maintenance or cleaning.

Lies and Deception: To make matters even worse, when we complained, the management lied about our experience, claiming we arrived too early and left of our own accord without valid reasons. This is completely untrue. We arrived precisely at the check-in time, were forced to wait for 1.5 hours, and left because the conditions were unlivable. The management's attempt to cover up their failures by spreading falsehoods is disgraceful.

This was an absolute disaster of a stay, and it completely ruined our holiday. I have pictures to prove everything mentioned, and I would strongly advise anyone considering this place to stay far, far away. The management refused to refund us, despite the fact that the conditions were completely unlivable. If you value your money, time, and health, do not book this place!

‐----- Update 08/27: After several phone calls with Booking.com and ongoing communication with the property, we have now received a refund. We're glad the issue has...

HORROR AND TERRIBLE,||FRAUDULENTS, because I was deceived, I made a reservation for the month of July, and Villa Francia, without my request and without my permission, changed the date of my stay in September, then doubled the price and offered me to buy the same room again for twice as much money, I asked for help from a booking service support but I did not find understanding, and they sided with the fraudster, when you support fraudsters and take their side, automatically you become a fraudulent company, from now on I will be much more careful with you.the stay was horrible, it is an old apartment, the owner was constantly pressuring us, I could not rest at all, the room is very dirty, no towels and sheets for beds and pillows, we had to buy ourselves from the city (very expensive), the refrigerator was very loud and in the living room you can not sleep from it, cutlery did not follow as well as sheets, parking as if there is none, it is provided for a dozen vehicles and there is never enough space for your vehicle, I had to park 1 km from the apartment , on the street and unsafe, they scratched my car, the beach is very far and you go through the train station,the water in the pool is very cold and dirty, there is food in it from the...

FRAUDULENTS, because I was deceived, I made a reservation for the month of July, and Villa Francia, without my request and without my permission, changed the date of my stay in September, then doubled the price and offered me to buy the same room again for twice as much money, I asked for help from a booking service support but I did not find understanding, and they sided with the fraudster, when you support fraudsters and take their side, automatically you become a fraudulent company, from now on I will be much more careful with you.the stay was horrible, it is an old apartment, the owner was constantly pressuring us, I could not rest at all, the room is very dirty, no towels and sheets for beds and pillows, we had to buy ourselves from the city (very expensive), the refrigerator was very loud and in the living room you can not sleep from it, cutlery did not follow as well as sheets, parking as if there is none, it is provided for a dozen vehicles and there is never enough space for your vehicle, I had to park 1 km from the apartment , on the street and unsafe, they scratched my car, the beach is very far and you go through the train station,the water in the pool is very cold and dirty, there is food in it from the...