Hôtel Villa Saxe Eiffel — Hotel in Paris

I first stayed at this Hotel in 2014 and was very impressed with the entire experience, so I valued this hotel and always wanted to return… 8 years later and I was extremely disappointed. I booked a superior villa room, and we was given room 6. This room is located on the ground floor directly behind the reception reception desk on the ground floor. The receptionist (skinny white male, 40+ years old) who checked us in on 15/12/22 at 11:30pm was very rude, awkward and sarcastic during the check in process. When we got to our room, we felt it lacked privacy being on the ground floor with only a wall between us and the main reception area, the Toilet was also in a separate room with no sink, meaning anyone who uses that toilet would need to open the door with their dirty hands and walk all the way to the bathroom to wash hands. There were also mascara stains on one of the pillows. We requested if we could change to another room on a higher floor but to the same level for what we had paid for (superior villa room). The receptionist said this was fine, and changed us over to another room on the 5th floor. We were really happy and grateful until we got to the room, only to find this room was actually a downgrade to a ‘classic villa room’ which felt much smaller and wasn’t very nice. This also wasn’t explained to us prior to him changing our rooms over. We returned to reception and asked why we had been out in a downgraded room, his response was he didn’t realise and this was a mistake in his behalf. I asked him if there were any other rooms to the same value as what I had paid for the superior room available on another floor. I was told out of the entire hotel there was only two rooms left, the one behind reception, or the classic room on the 5th floor which would be a downgrade. We reluctantly opted to stay with the original room behind reception. The receptionist was very smug and seemed to find this funny. After settling in and falling asleep… 6:30am a motorbike wakes us up, as our room is located beside the main entrance and reception we hear every car or motorbike dropping off, or picking up guests, and every person checking in or out. 7:15am the bins are collected, again very loud and as our room is right next to this area we hear it all. It really seems standards have significantly dropped since we last stayed. Service seems to be poor and cleanliness of the hotel not as good as before, an overall terrible experience and if it wasn’t so late when we checked in I would’ve booked another hotel because the receptionist was so rude.On a side note, I must also say there was another receptionist who was working the night shift the following day (16/12/22) around 10pm and he was very friendly, helpful and a nice person. If I could give him 5 stars I would, but unfortunately the experience with the initial receptionist meant our experience was already tainted by this point. I doubt we will ever return unfortunately, and cannot recommend, unless your guaranteed a decent room on a...

Me and my girlfriend stayed here over the weekend and it was amazing the room was beautiful with the most lovely private bathroom set out amazingly with the toliot even corded off the shower was clean and powerfull with multi heads and great pressure they left a series of verry nice bath products that my girlfreind loved the room was verry spacious had a verry big bed that was verry comfortable the tv was was controlled by a remote and you could hide it away if you wanted . you could also spin it around and face the sofa that was a verry nice touch its also got a chromecast connected so you can connect your smart device

I also asked if they could dosomething special as it was my girlfrends birthday weekend they left a lovely note and some verry nice chocolates

The heating is verry good and comes on verry fast and warms up the room brilliantly

We never took advantage of the spa services even tho they where included in the room but we did make the most of the spa robes and slippers

The staff where verry friendly and verry attentive they spoke English verry fluently and where able to help us at every second weather we wanted a local shop or we needed a taxi booking they even booked restraunts for us and everything we phoned the reception for was delived to our room instantly

The location was amazing 15 miniute walk away from the eilfel tower you can see it when you walk off the side road the hotel is positioned on and you are close to loafs of reaustraunts bars shops there's even a pharmacy across the road if you need any essentials

We never chose to have breakfast there simply because there was so manny Different reaustrants I the area we just wanted to try them all

Before I booked everyone I spoke to that had been paris never could recommend there hotel to me because they all said it wasn't that good but I an assure you I'm going to recommend this hotel to all my family and freinnds that sant to come to paris also I can guarantee that next time I do go to paris I will be...

My husband and stayed at this hotel for nearly two weeks in July and our adult son stayed in another room for 8 days. We were all very pleased with our stays. The rooms were clean, quiet, had room safes, great luxury linens, hair dryers, A/C, etc.

Every staff member was amazing! I emailed to ask questions prior to our stay and responses were timely. They recommended a car service from the airport.The front desk folks were very welcoming as were the folks in the lounge area. They stored our luggage prior to check in. They assured us it was fine to eat the bread and cheese we bought in the lounge when we did not want to eat dinner out and even provided plates, napkins and silverware to do so. They always refilled our water carafes and reserved a taxi for us when it was time to depart.

The lounge was very comfortable and equipped with a high end coffee/hot beverage machine and an honor bar. They also provided tea, cookies and dates in the late afternoon. We met some very nice guests there from all over the world who were attending UNESCO meetings.

The multi-level outdoor terrace was beautiful and nicely landscaped. There was hand sanitizer on each floor outside the elevator.

The exercise room was not very exciting but we did so much walking and site seeing, we had no need to use it.

The location worked very well for us. We walked a lot and there were several metro stations nearby. From Ave de Saxe we had great views of the Eiffel Tower. There was a market and a Boulangerie/patisserie down the street (croissants, pain au chocolate, quiche and cheesey bread were family favorites) and several restaurants nearby. (Skip Le Bistro de Breteuil but any establishment with at least a 4.5 rating was fine.)

There was a market on Ave de Saxe Thursdays and Saturdays.

We would definitely stay there again. Thank you to everyone who contributed to our...