Holiday Inn Paris - Auteuil by IHG — Hotel in Paris

Unfortunately, this was not pleasant for many reasons. I'll start with the actual hotel itself:

Room: Walls are cardboard. Heard a French woman above until 1:00am coughing and speaking on her phone. Kept pillow over head with ear plugs, but still no luck with sleep.

Mini Bar: The "see through" fridge had a light to illuminate the glass frame -- of course, this stayed on all night long, and I had to drape 2 towels to block the light.

No Ice: Had to go across the street to obtain ice, as there is not a single cube available anywhere on the property.

Area: Not really what I consider a great neighborhood - it wasn't bad, but it really wasn't that great either. On the outskirts of Paris near the end of the #9 line. I was a single female traveler. It took over 30 minutes to access Montmarte, 3 transfers.

No Recognition: As a GOLD member, I felt like I was just another American pain in the rear. I was thanked at check in for my loyalty, and that was the end. GSA requested my AAA card at check in. Told her it was still in California in the glove compartment, as I did not think to bring it across the Atlantic. In order to honor my rate, I had to email my partner in San Diego to request the card information. Eve, the evening GSA later informed me that in fact obtaining this information was not really necessary. Eve was most helpful, and the only employee that seemed happy to assist. I did realize shortly after check in, and the no ice, and the neighborhood, and the AAA card request, it was in my best interest to explore an early check out. I was so blessed to be able to arrive a day sooner at my next hotel, near the Eiffel Tower, same district, at Trocadero.

Eve confirmed an early departure would not be a problem.

At check out, I asked the GSA on duty if she could verify if the HI at CDG had a shuttle service available (staying here my last night in Paris). She "did not understand my question." I asked another way: "Does the hotel offer a pick up service at the CDG airport?" She still did not understand. She asked my form of payment, I replied 'cash', paid my bill and no further words were exchanged.

There was no "merci", or a "bon voyage" or even a copy of my receipt offered at my departure. We just looked at each other in silence. Perhaps we were both sleep deprived this morning. However, a thank you would have been an appropriate send off, particularly since I am the guest,....or so I thought...... My next hotel was absolutely divinely heavenly wonderfully superb. I'm glad I had such a bad experience here, because it only made the next 3 nights an absolutely amazing experience. I wish I could state the hotel's name, but it is not affiliated with IHG, so I will refrain. So, that's my story. Take...

The moment we arrived the hotel didn't provide us with any }information or welcome points once we was checked in to our room. we }entered our room and found it was very cold and we called reception to }say that the room was cold and we was told to adjust the radiator }knobs, and we did but it was still very cold for the next 20 - 30 mins }(thinking it shouldn't take that long for the heating to start working) }Then i decided to i'll have a quick shower to freshen up and proceeded }to the shower to turn it on but nothing happened no water... but water }was coming out of the tap but nothing from the shower We complained and }the staff had said that the should isn't that complicated to use and i didn't know how to use it... }but looking at the shower there was only 2 taps Hot and cold mixer and }the water on and off.. not really hard to use after the staff making us }feel as we so stupid we are unable to use a shower.. we was eventually }given a different room... All was ok for Valentines day.. no issues }except for the frosty "murmured" hello from the reception desk and and }the rude staff in the breakfast room On 15th on Feb My Wife Purse was }stolen from her while we was out sight seeing... under the Eiffel Tower }and we spent most of the walking to the police station. After having }walked 2 hours back we reached the hotel and mentioned what has happen }and we have no money for any food, and we asked if there was any }biscuits to eat or a something to snack on as we haven't eaten for 7 }hours the staff member just said coldly no and just laughed in our }faces the next day on the day of check out we asked the staff if we }could possibly have a few light snacks from the breakfast after she had }spoken to the manager, and after said had stopped laughing at us we was }allowed to have 2 pieces of the smallest croissants known to man i know }we was lucky to have it but not having eaten for almost 19 hours it }wasn't really enough to sustain 2 people so i did ask for more and }collected a few more pastries, The the Staff in the breakfast room }called me to collect the tray which she was holding to give me, but she }put the tray down and made me pick it up as it i was a beggar and an }untouchable person i would like some compensation for the way my Wife }and i was treated i understand the loss of money was nothing to do with }holiday inn and the staff but being treated so badly afterwards - on...

My stay at this location was average. The positives are that the location is pretty cool. It's not far from main tourist attractions such as the Eiffel Tower or the museums. The staff was nice. No one was rude. Now, the negatives... 1) prior to being provided with a phone charger I wasn't informed that I'll be charged a $10 borrowing fee. I found out when I was provided with a final total close to the end of my stay. 2) after feeling itchy from a couple of nights stay, I asked the housekeeper to change my sheets but she didn't. I complained to the man at front desk who wasn't much help. It could've been a language barrier so I didn't stress it instead I emailed Holiday Inn guest (whatever the correct title is) for assistance. They responded immediately and I was provided with clean sheets to change the bed myself. And, I must add THAT night shift worker was really helpful. His name was Gabriel, I believe. Anyway, I also showed him the toilet paper because two days in a row one of the two rolls had blue liquid stains on them so be provided me with clean rolls. 3) the room I stayed in was connected to another room which was a bit weird and scary. The only thing separating me from the other guests was a "locked door" which should've been an actual wall. 4) the night before I left the elevator broke down so I had to drag my luggage down 7 flights of stairs. My hotel stay wasn't "horrible" but there's some changes that definitely should be made to room 72. There's mildew or mold under the balcony door on the inside. That needs to be resolved. Linens should be changed daily NOT every two days especially if a guest is requesting a change in linens the guest request should be granted with no exceptions. So, with all that being said, management did provide me with a free night which was my last night at the hotel. The hotel has potential and with a few changes that...