Hotel Camille Paris Gare de Lyon, Tapestry Collection by Hilton — Hotel in Paris

Group of 6 friends here. We booked 3 rooms for 3 days. 2 person in each room. Same rate. One room was small and cramped, the other two was just about right. I took pictures of all our rooms and shared it here. Ours was ok in size. Granted, the room and bathroom was very clean. Albeit lacking in amenities. They provided shampoo, conditioner and Lotion. That's it. No hand soap for the sink, no toothbrush, etc. I've stayed in a no branded, lower tier hotels with more amenities than this hotel. Anyhow, I had two issues here, both unresolved despite reaching out for assistance. One, our hotel room is carpeted, it's gray in color and I rather not walk barefoot on it so I asked for slippers. They said they will bring it up. Waited. None. When we finally went down to go out, I dropped by the front desk... she said, oh, I thought the housekeeper brought it up. I said nope. Then she said, sorry, we are out of slippers. Hmmm. OK! Didn't want to argue. Two, I also informed them that the a/c isn't working in our room. She said she will have it checked. When we returned that night, our a/c was still not working. I called downstairs again, this time a gentleman with heavy accent answered. He gave me instructions on how to turn it on. I told him that the light was on and I do know how to turn on the a/c. I asked if he could come up to check it himself. He said he was alone and couldn't leave the front desk but will be up later or will have it checked tomorrow. Thank God it's cool outside as it is April, we opened the window which worked well for the night. Up until we left, no one checked despite my mentioning it to the front desk every time we walk out of the hotel. No follow up. Nothing. They provided one robe for a two people stay. Oh yes, I did ask for another robe. Didn't come. Now that I'm thinking about it, I wondered if it's the language barrier. Yea, we can just blame it on that. ||Breakfast was the same everyday, but not bad at all. They also have lots of varieties - scrable eggs, cheese, sausages, bacon, cold cuts, yogurts, bread, croissant, fruits and lots more. The kitchen staff and the servers are way friendlier than their receptionist. They are more hospitable, service oriented, accommodating and friendly. I would have rated this hotel a 2 stars if not for them. Location is awesome; convenient, with restaurants, stores, ATM bank, train station around it. ||This is supposed to be a Hilton Collection Hotel, therefore my expectations was a tad higher. Disappointed, this is by far the most unwelcoming hotel I've ever stayed in. I mean, it was not unpleasant hence the 3 stars rating but... it's just too lacking for the price we pay. Furthermore, we gave the staff opportunity to fix our concerns but was met with nonchalant reaction, which led to unresolved issues all the way til we checked out. I mean, almost as if we don't exist here, no effort at all from the front receptionist. ||I used to be a Marriot Gold holder and my friend who booked this hotel, apparently is a current Hilton Honor Diamond card holder (or so she said). Imagine being treated this way as a Diamond card holder? I was only a Marriott Gold member, and trust me, Marriott did take care of us. I always felt welcome in the Marriot Hotels we stayed in even their lowest tier hotels. ||The hotel itself is not bad, just the front line needs more hospitality training. It did serves its purpose for us for three days. However, for the price we paid and for the name they carry, we deserve better. Will not book here next year when we visit...

I recently had a stay at Hotel Camille Paris Gare de Lyon, originally booked for three nights, but I checked out after two nights due to a highly disappointing experience with both the hotel and the Hilton Honors team. Allow me to provide an in-depth review of my stay at this establishment.

My initial choice of this hotel was influenced by its favorable location in a safe neighborhood with excellent subway connectivity. Hotel Camille is classified as a boutique hotel, and while the room size met Parisian standards, it exuded a sense of aging. The furnishings bore signs of wear and tear, giving the room a rather dated appearance, reminiscent of an average Airbnb.

The service at the front desk was adequate, falling into the middle ground, not impressively exceptional but also not falling short of acceptable standards. Breakfast, while satisfactory, left much to be desired due to its limited selection.

However, the most glaring issue during my stay was the ongoing renovation. The construction work generated substantial noise between 9 am and 4 pm on weekdays. This noise proved to be a major disruption to my stay, especially as I was battling jet lag. My intention to take daytime naps for recuperation was thwarted by the relentless construction noise, leaving me sleep-deprived.

On the second day of my stay, I inquired with the hotel about the possibility of an early check-out and a refund for the final night. The front desk staff reached out to the reservation team and manager, who assured me that the points for the last night would be refunded.

Upon checking out, I contacted the Hilton Guest Assistance team to express my concerns about the noise issue. In response, Hilton credited 20,000 points to my account as a gesture of apology. However, considering that I had redeemed around 60,000 points per night, the 20,000-point compensation felt inadequate given the disruption I had endured. Nevertheless, I opted to proceed with the assumption that the remaining 60,000 points would be deposited into my account shortly after checking out.

After several days of waiting, the remaining 60,000 points failed to appear in my account. I made multiple attempts to contact the hotel and Hilton via email and phone, and I consistently received the same response - that the 20,000 points represented the entirety of the compensation.

This situation grew increasingly frustrating, prompting me to convey my intent to file a consumer report upon returning to the USA if the remaining points for the third night were not credited.

Upon returning to the USA, I received an email from Hilton, promising an additional 40,000 points would be deposited into my account. While this was a relief, the entire process had been needlessly exasperating. Essentially, Hilton merely restored the 60,000 points that I had initially used to book the room, without extending a formal apology for the inconvenience I had endured.

This experience has left me profoundly dissatisfied, particularly as a Hilton Diamond member. Consequently, I cannot recommend this hotel, and I have no immediate plans to stay at any Hilton property in the...

We stayed at Hotel Camille in Paris and overall, our experience was decent, earning it a 3-star rating. There were both positive and negative aspects that contributed to this evaluation.

Let's start with the positive aspects. The proximity of the hotel to the train station is a definite plus. For travelers who rely on the convenience of public transportation, this is a valuable feature. It made exploring the city quite easy, and I appreciated this accessibility.

The overnight staff at the front desk were truly exceptional. They were accommodating, attentive, and always ready to assist. Their service made my stay more comfortable and enjoyable, and I am grateful for their dedication.

On the other hand, there were certain drawbacks that influenced my 3-star rating. The age of the hotel was apparent in various ways. The overall ambiance felt a bit outdated, carpets felt old and the walls were exceptionally thin. This thinness made it easy to hear people in the hallway, which disrupted my sleep on multiple occasions. The tub had a protector/shield vs say a shower curtain so every time we took a shower there was water all over bathroom floor. But bathroom was a decent size.

While the hotel's location near the train station is undoubtedly a pro, it may not be the ideal choice for those seeking a more tourist-centered experience in Paris. Some travelers might prefer a location that is closer to the popular tourist areas and attractions.

In conclusion, the Hotel Camille has its merits, especially with its convenient proximity to the train station, excellent overnight staff, and a satisfying breakfast. However, the room size, the age of the hotel, and the thin walls were notable downsides. Depending on your priorities as a traveler, this hotel may or may not be the best choice for your...