Hôtel Mercure Paris Gare de Lyon TGV — Hotel in Paris

I have made a reservation via Accor website, for 4 adults for 2 nights. I would like to add the name of other guests to my booking for visa application purpose. This is a requirement for visa application. However, the booking for Mercure does not allow you to edit or add the guests, while bookings for ibis (via the Accor website) do. I emailed the hotel to add the name of the guests, but they failed to do so on the first attempt. I needed to make an international call to tell them to put all the guest's name. The reservation lady had a bad attitude, refusing to admit that she made mistakes. She insisted she had added the name. I had to forward the new reservations to prove to her that no names have been added. She even tried to tell me to cancel the reservation and claimed that she had checked that I could cancel without any cancellation fee while I actually booked for a non-refundable due to the cheapest price.

I did not believe this and did not want to risk paying for a full amount of cancellation fee, so I told her as a staff member to add the guest names on the original booking and made it clear that I did not want to cancel or make a new reservation. I sent an email to recap our conversation through phone to her again that I need the guests' names to show up on the booking.

Several hours later, I finally received reservations with all of the guests' names on. However, she simply told me that the rate had changed and I needed to pay an additional amount during check in. This is ridiculous and does not make any sense. Thus, I wrote an email to her to ask why I have to pay extra since this is the same booking. I also called the same number and discussed this issue with another staff member (a male staff member) and he agreed I should not pay any extra amount. He then passed the line too her. I repeated to her the same thing that this was the same booking, I just wanted to add other guests' names. Finally, at 11 p.m. Bangkok time, after a few email correspondents and 2 international call, I got a new confirmation with all the guest names and thank god with no extra fee. A day later I received an apology.

Too many confusions and many headaches, just for adding the guest names. For other sites, guests can edit by themselves.

p.s. There was no option to add the name of the guests at the beginning of...

Hello Google World, it's yah girl Natalie! Listen, I need everyone's undivided attention.... Are you listening? Ok. So, I decided to take my first international trip to, of course, Paris, France! Come on now! Anyways. I stayed for one week in this wonderful country and great city! Guess what else? I managed to secure a reservation at Hotel Mercure Paris Gare de Lyon TGV. It was the best decision of my life! I had the best stay ever! I had to take the time out to recognize some people at this hotel. I mean, why not? I had the pleasure of meeting Raphael, Alice, Salim, Jordan, Elisangela, Stephanie, Liz, Olivier, Sarah, Hugo, Valentine, Ninon, Abir, Rachid, Oni, and Yen, who worked out of the front-end office by the receptionist area. Thank you all for being so kind! You all are a wonderful staff and should be recognized anytime someone has to interact with you all. And. Clemence you are one of a kind! You have exceptional leadership skills! You made sure that I was comfortable offering an open-door policy for entire stay. I appreciate you for that and your leadership cannot go unnoticed! Florence, wow! Your conversations were the best! But. Not only that. You made my dreams come true by making sure I meet the chef at Le Train Bleu. I am forever grateful! Thank you to the kitchen staff (breakfast)! Thank you, Amy you're too kind! You made sure that I had everything that I needed when I came down for breakfast. Thank you Popa Serge for assisting me as well! Thank you, Mariama for taking the time out and making sure that I was traveling in the right direction to get to The Louvre! Your kindness is unmatched! Smiling! Thank you, Liz, and all the other workers for being kind, and for the small talk. Google World and my fellow individuals with disabilities do yourselves a favor when visiting Paris reserve a stay at this hotel, then you will see what I am talking about in my review. Until next,...

The location is right next to Gare de Lyon and is centrally located. The facilities are quite below standards for a so-called 4-star hotel, compared to Mercure hotels in other countries. What led to this rating was the extremely rude and unhelpful attitude of the morning concierge staff. I have read reviews from other guests and did expect poor service from the staff. However, upon arriving in the late afternoon, I was pleasantly surprised by the helpful service provided by the afternoon front desk staff. He explained about the additional city tax I needed to pay due to an error in the booking for two people instead of one, which I was happy to pay. However, the attitude of the staff when I checked out the next morning destroyed all the goodwill generated. She demanded that I needed to pay the city tax again and despite all my attempts to explain, kept rudely cutting me off to insist that I needed to pay. Once I eventually managed to show her that all charges had been settled, there were no apologies for the misunderstanding and arguments and instead, she deflected the blame on the afternoon staff. Her other colleague was also no better at her job. When I sought assistance in communicating with my taxi driver to locate the hotel, she purposely ignored my attempts to request help and preferred to look at some documents instead of doing her job. I have been a loyal customer of the Accor chain due to the excellent services provided in various Mercure hotels during my frequent travel. However, I think the poor service from this particular hotel is causing damage to the reputation of the chain and makes me rethink the next time I book hotels. These two staff doesn't like working in customer-facing roles, which seems to be likely given various reviews from...