Hotel Saint-Petersbourg Opera & SPA — Hotel in Paris

I don’t normally write bad reviews but I think it would be unfair to anyone looking to book this hotel if I didn’t share. Firstly - arrived on the hottest day in July, I am six months pregnant and there was no drinking water in the room or cups for water. We were offered water if we purchase bottles from the hotel for a ridiculous price. Thankfully there is a shop next door to pick up water and anything else you might want in your room.

We booked the junior suite on booking.com. The room is okay - super outdated and the carpet is really gross. Looks like it’s seen better days and then some. Towels were nice though.

The noise at night is INSANE - i maybe slept 2 solid hours. Between the traffic, bottle collection, yelling people and the construction it’s probably more peaceful sleeping on the floor at Heathrow during summer holidays. I can not stress enough - if you book this place do not take street side. The hotel offered to swap rooms which was kind but they only had a tiny room and we had three people.

What I want to warn about is the money scam. We booked this hotel using an Amex on booking.com. The price we had was about £500 which was reasonable. I was alerted that the card had not worked so I swapped it for my visa assuming maybe the property did not accept Amex. I was alerted again the card wasn’t accepted - odd as I never had an alert from my bank. I msged the hotel asking if they needed me to call or maybe only took MasterCard. No reply. I called the hotel they said I have to msg via booking.com. Tried again. No reply. Then my booking was canceled with less than a week before we arrive! I called the hotel and they suggested to book it again to avoid not having any room and they would sort the price when the manager was available. I did this - the room now costing £900. I was in touch with booking.com who told me it had to be sorted out with the property and they can decide to honour the original price.

When checking out we explained the situation to the gentleman at the desk he was rude and would not listen - demanding I pay and being quite aggressive (I mean I’m a pregnant women and it was just me, my mom and my 12 year old niece) not a great experience. In the end we paid after feeling very threatened.

I cried all the way to the airport. It was a...

BURGLARY IN THE HOTEL ROOM!

We booked a two nights stat for the hotel. On our second night we were out dining. When we arrive back we realized that our hotel room was robbed. My wife was in terrible shock as her computer was stolen. Furthermore the burglar literally ripped the hotel case where my cash was in. Because there weren't any rooms left at the hotel (and no one helped with finding a new room) we stayed the night at the hotel lobby. Our thanks to the concierge who helped us that night on February 18th 2023. However the head of congierge and the morning staff terribly managed the situation. We had to wait for hours for the forensic team to arrive. They did not inform us when the police arrived at moon and argued with us stating that we weren't clalled by the police. The morning staff also tried to aegue with us on the compensation and finding the receiot for stolen belongings rather than comforting us. After the left Paris it took almost two months to receive our compensation. First the insurer mailed us that they haven't received the documents. Then the hotel management argued the same. In the end we managed to reiceve 2/3 of our conpensation (+transfer fee was paid by us automatically!). Furthermore when asked the insurer on why the depreciation rate of the computer was 50% and my wife's luaggae was not included (Samsonite luggage+ the burglar's face and the lugagge was clearly seen on the hotel's security camera) they simply stated that "it was a justified amount and it was final".At least the two nights stay was paid back by Booking.com.

The burglar also entered our room through a card and was in knowledge of us leaving the room that night. He left with my wife's luggage and no one bothered asking if he was checking out. He even ordefed champagne at the bar on our name(room number) and stated that 3 of us were staying together??!! No reasonable hotel management team in Turkey would allow such person to even stand on a bar let alone enter the rooms and break down the furniture and leave with a lugagge in the middle of the city!

Overall a complete lack of security,reasoning,arrogange, lack of communication and mismanagement!

Note: As proof the police report from the Paris Police Department is shared at the...

Carolina from the front office at hotel Saint Petersburg opera Paris had the audacity to tell us ( repeat customers who visited the hotel more than 10 times and called it home )

“I hope I will not see your face again”

She was claiming that she told us ( me and my wife ) that the price of the shuttle van that was to take us to the airport was $85 ! She by the way never told us the price She went on to tell us that we were causing so many problems and were complaining a lot !

No one would act this way towards a customer who by the way are the people who provide their paychecks and make the employees of that hotel’s life financially comfortable. She is not to act without the approval of her supervisor who answer to the owner and I don’t think the owner will appreciate that his hotel’s customers would be treated like that !

Furthermore Eliana at the front desk came out screaming telling us that the price for the booked van is $95 while the van driver is telling me it’s $85 !

She show me a piece of paper with Hotel prices that she claims are the prices we should pay. Very rude and disrespectful not caring about anyone at the hotel from customers and passing by making a scene in front of them. What a shame that those employee don’t have any sense of customer service and act in a way to scare customers away..

There is very nice and helpful employee who we love and actually made friend with and we want to thank them very much ! We love the hotel and we never thought booking in any other hotel but those employee has made us think twice to really keep coming to our beloved hotel where we created so many memories for years..it’s a shame and the owner/manager ought to know what’s going on and take actions to fix that !

We are very hurt and sad to be treated like that and need to hear from the decision makers at that hotel...