Royal-Bergere — Hotel in Paris

Be patient and read through my experience, it will save you money and time you can spend discovering this gorgeous city.

Our hotel room was in uninhabitable and unsanitary conditions, the carpet was stained all over the place, not minor stains but substantial stains of who knows what, also the room was unacceptably dusty that it worsened my dust allergy that it did not allow me to catch sleep until 2am due to constant sneezing and eye redness; my wife does not have allergies and she was continuously coughing throughout the night. This is just the beginning, we found the washroom had mold all over the walls, very disgusting and worrisome.

When we spoke to the hotel clerk explaining how dusty the room and moldy the bathroom was, he said he could not give us another room, so we asked for a full refund and his response was that we needed to give more notice before wanting to cancel and request a refund, that response was plainly ridiculous and insulting, how was I or anyone supposed to foresee the room would be in such unfit conditions? He also said we should have mentioned that I have allergies, the nerve to say that, was again nonsense and then we realized we were facing a nightmare.

We booked this stay for 3 nights (through hotels.com), we stayed for one night and we just could not do it and had to leave the property before the second night kicked in for the sake of our health and well-being, we insisted on being refunded as the hotel breached their duty to provide us with a clean and habitable room and it was just like talking to a wall, the clerk (older man) shrugged it off and didn't do anything, he said he could not do anything.

We complained to hotels.com thinking they would have our backs and help us with the refund for the nights we did not use (at least) but to our surprise, they left us to our own devices, they told us that it is up to the policies of the hotel, everybody dusted off their hands and we ended up holding the bag. In the end, the hotel agreed to reluctantly refund us for one of the two nights we did not use, very unfair as we did not check out by choice but by their lack of cleanliness. I cannot stress enough, hotels.com did not do anything despite the years and years of loyalty that we have, it did not matter.

We unexpectedly and immediately ended up having to search for alternate accommodations in Paris, we managed to do so with a lot of luck given that it was high season but it came at a costly premium.

In summary, if the cheap rate of this place lures you thinking you will save some money, you will lose peace of mind during your stay and may find yourself with a surprise like we did, you will thank yourself if you spend your money elsewhere. Like other reviews say, and based on our experience, this hotel is not a true...

So I booked this hotel via hotels.com which I highly recommend not doing where it clearly states that the hotel is fully refundable and you can reserve now and pay later, before confirming my booking I double checked all of this and that is what it very clearly states this booking is fully refundable up until the 20/09/22 and nowhere is there any mention of any deposit being taken from my card and that if I was to cancel after said date there would be a charge and that there would also be a charge for no show which was all fine with me so I went ahead and booked.||||The next morning I wake up to find out I'm in my overdraft and upon checking the hotel has taken it upon themselves to charge me near enough £150 with NO consent, NO authorisation, and NO prior warning or confirmation of doing so which is theft.||||I didn't cancel or change my booking so the excuse of it being a mistake is out of the question, I've been back and forward with hotels.com multiple times informing me that this may have been taken as a deposit which there is no mention of during the booking process they also called the hotel for me at 11am (hotels local time) for them to tell them they are shut for the day I was then told to contact the hotel myself to deal with it and to which I was told the money is on hold in case I do not show up or cancel late, this is mentioned nowhere on the website while booking, during this time an agent from hotel.com escalates this dispute and the next day I receive an email stating the manager of the hotel is refusing to authorise a refund as they have a strict cancelation policy and will not waive the fee! WHAT FEE? This booking is supposed to be fully refundable.||||After a strongly word email to hotel.com reminding them of what the booking states and of their own T&C they have agreed I am right and should not have been charged this money and will continue to dispute this for me.||||I really don't know who this hotel thinks they are and what gives them the right to take money from my account but I refuse to give my hard earned money to thieves and Crookes that can't abide by the rules they have set out and would highly recommend finding elsewhere to stay, they seem like the kind of nightmarish hotel to make up...

Vivant à l’étranger je cherchais à me loger dans ce quartier qui pour moi est le meilleur pour les visites et l’animation sur Paris. L’an dernier j’avais logé dans la même rue dans un hôtel 4 étoiles qui n’existe plus car en totale rénovation. Comme tout était bien complet et bien plus cher cette année sur Paris, je me suis rabattu sur le Royal Bergère. Réservation faite sur le site de l’hôtel avec 100 % de frais si je ne venais pas. 6 nuits du 23 au 29 novembre 2022. 120.00 € la nuit en chambre double pour 2 personnes.||Réception : accueil ni sympathique ni antipathique, neutre mais professionnel. J’avais été déjà débité vu les 100 % de frais en cas d’annulation. On m’a demandé ma carte bancaire pour au départ régler les taxes de séjour. Je n’ai pas pris le petit déjeuner car la « salle » est vraiment horrible, petite, sans fenêtre juste à côté de l’ascenseur. De toute faon il y a du choix partout autour de l’hôtel pour les petits déjeuners (mais cela vous coûtera plus cher que dans cet Hôtel car le prix est de 10.00 €). Ascenseur minuscule (2 valises + 2 personnes). ||Chambre : Notre chambre était située sur la rue. Très bonne insonorisation. Très bonne literie même si le lit est en 1m40 donc petit pour 2 à mon avis. Durant nos 6 nuits nous n’avons jamais été dérange par qui que ce soit (voisin, couloir, femme de chambre). Parfait. La chambre était assez grande. La salle de bain avec baignoire équipée d’une douche avec un rideau. Chauffe serviettes (J’adore). Il y a des couvertures et des oreillers supplémentaires dans la chambre et la chambre dispose d’un assez grand placard qui ferme avec portes coulissantes. TV écran plat. Tout est propre.||Parties communes : A côte de la réception il y a un grand écran TV avec salon. Je n’en vois pas l’utilité. Il n’y avait jamais personne en 7 jours. Pourquoi ne pas agrandir la salle de Petits déjeuners dans cet espace afin d’avoir un espace plus convivial donnant sur la Rue ? Les plantes vertes dans la vitrine (que l’on peut voir sur les photos de la façade de l’Hôtel) sont moches et font « hôtel poussiéreux) ||De nombreux commentaires sur Tripadvisor sont à mon avis injustifiés ! J’ai payé 120€ par nuit ce qui pour Paris n’est pas si cher. C’est à mon avis un juste prix. Pour ce tarif il ne faut pas vous attendre a du luxe ! Ce qui fait que les gens sont mécontents c’est la décoration qui est vraiment moche, froide, d’un autre âge. Mais c’est propre, calme, le lit est bon et la situation idéale avec vue sur les Folies Bergères et a 5 minutes à pied du Metro. Que voulez-vous de plus ? Juste face a l’hôtel il y a une laverie automatique qui m’a bien servi après 15 jours de voyages en France. Lors de mon prochain séjour sur Paris je reviendrais...