Hôtel Mercure Paris Opéra Faubourg Montmartre — Hotel in Paris

As an Accor Plus member, on this Paris trip decided to check out the Accor hotels, most of which are in the Paris central area, to sample and compare the stay experience at different tier accommodation within the France and European context, as compared to similar tier accommodation in Asia Pacific and Oceana. Stay at this Mercure followed a stay at a nearby ibis the night before.|The most noticeable and distinguishable features are most hotels are generally in small existing buildings, hence do not have many rooms, which generally fall into the compact category, and other than a breakfast area which doubles as a general use area at other times, there is no restaurant since there are many restaurants and fast-food outlets, nearby or adjacent. This Mercure (with 40+ rooms) is in a corner of Rue De Trevise and Rue de Montyon, flanked on the right by the Mercure Paris Opera Faubourg and the left by ibis Styles Paris Lafayette Opera. Entry is through a secured door, opening into the breakfast, bar and common area. Check in being 14:00, Matthieu who was on duty took my bag and we had a pleasant chat, since it was quiet. There is no reception and the tables in the general area served as the duty staff’s “office”, but it seemed to work. Whilst planning my itinerary, Matthew came back and said my room was ready before time.|Layout and finish of the rooms are typically Mercure but very small, smaller than those in the ibis I was in the day before. The bathroom is about the size as in an aircraft, with similarly small sink and a compact shower cubicle attached. As I was told the hotel was fully booked, there was no upgrade so did not have the opportunity to compare. However, there is a bar fridge and a safe, plus coffee/tea making facilities and a sparkling and a still drinking water, but no in room slippers as is the norm throughout Asia Pacific and Oceana.|Though on the first floor, it was very quiet as it was some 100m in from junction with Rue du Faubourg. Reopened after renovation this two-year old hotel is clean and tidy, with natural light from the large window and interior lighting. Bed was comfortable enough for a reasonable rest. The breakfast spread was expected of this level, adequate with scrambled eggs and bacon as the hot items and a selection of fruits, breads, pastries and cakes and cold cuts and cheeses. Seating was adequate, and beverages include juices, coffee and tea…. Express check out was just as easy, drop the...

As an Accor Plus member, on this Paris trip decided to check out the Accor hotels, most of which are in the Paris central area, to sample and compare the stay experience at different tier accommodation within the France and European context, as compared to similar tier accommodation in Asia Pacific and Oceana. Stay at this Mercure followed a stay at a nearby ibis the night before.|The most noticeable and distinguishable features are most hotels are generally in small existing buildings, hence do not have many rooms, which generally fall into the compact category, and other than a breakfast area which doubles as a general use area at other times, there is no restaurant since there are many restaurants and fast-food outlets, nearby or adjacent. This Mercure (with 40+ rooms) is in a corner of Rue De Trevise and Rue de Montyon, flanked on the right by the Mercure Paris Opera Faubourg and the left by ibis Styles Paris Lafayette Opera. Entry is through a secured door, opening into the breakfast, bar and common area. Check in being 14:00, Matthieu who was on duty took my bag and we had a pleasant chat, since it was quiet. There is no reception and the tables in the general area served as the duty staff’s “office”, but it seemed to work. Whilst planning my itinerary, Matthew came back and said my room was ready before time.|Layout and finish of the rooms are typically Mercure but very small, smaller than those in the ibis I was in the day before. The bathroom is about the size as in an aircraft, with similarly small sink and a compact shower cubicle attached. As I was told the hotel was fully booked, there was no upgrade so did not have the opportunity to compare. However, there is a bar fridge and a safe, plus coffee/tea making facilities and a sparkling and a still drinking water, but no in room slippers as is the norm throughout Asia Pacific and Oceana.|Though on the first floor, it was very quiet as it was some 100m in from junction with Rue du Faubourg. Reopened after renovation this two-year old hotel is clean and tidy, with natural light from the large window and interior lighting. Bed was comfortable enough for a reasonable rest. The breakfast spread was expected of this level, adequate with scrambled eggs and bacon as the hot items and a selection of fruits, breads, pastries and cakes and cold cuts and cheeses. Seating was adequate, and beverages include juices, coffee and tea…. Express check out was just as easy, drop the...

My recent stay at Hôtel Mercure Paris Opéra Faubourg Montmartre left much to be desired, and I can confidently say I will not be returning. Below is my detailed critique based on my experience:

Room and Facilities

The cleanliness of the room and bathroom was satisfactory; however, both are in dire need of major renovation. The outdated design and worn-out fixtures give the entire space an unappealing and neglected feel. Additionally, the room was shockingly small, the tiniest I’ve ever encountered—definitely not what one expects from a 4-star property. While basic amenities were provided, I had to request slippers and a robe, which I consider standard for this category.

Service and Staff

The front desk staff were helpful, but the lack of a concierge service immediately lowered the overall standard. The hotel operates more like a self-service property, which is disappointing for a 4-star brand. For example, requests for items like cups and towels were met with instructions to retrieve them myself from the front desk, which felt unprofessional and inconvenient.

Dining and Breakfast

I did not have any meals at the hotel, so I cannot comment on the food quality or service. However, the absence of any memorable dining experiences further underscores the lack of appeal.

Location

The location was adequate but far from ideal. While it served its purpose, it was not particularly convenient for sightseeing or accessing key attractions.

Value for Money

The most frustrating aspect of the stay was the poor value for money. For a hotel marketed as 4-star, the experience felt far below expectations. From carrying my own luggage to the room via a small elevator to the self-service nature of nearly all interactions, the hotel lacked the polish and service typically associated with its rating. Back home, our 3-star hotels would easily outshine this property, and this experience was simply not worth the price.

Overall Impression

The stay at Hôtel Mercure Paris Opéra Faubourg Montmartre was underwhelming, and I cannot recommend this property to others. The combination of outdated rooms, minimal service, and poor value has also made me reconsider staying with Accor hotels in Europe in the future. For the price paid, guests deserve far more than what this...