The ReMIX Hotel — Hotel in Paris

I had booked Remix Hotel for a 7-night work trip but had to leave early after experiencing insect infestations on 3 separate nights across 2 rooms — something that is unacceptable in any hotel, let alone one rated four stars. I recorded insects in my room over three nights—crawling in and out of my open luggage, bags, and clothes. The worst was an insect emerging from a clean dress and then between my breasts. This was the third incident after changing rooms twice, including twice after midnight. Anyone seeing this in a supposed 4-star superior room would find it deeply disturbing. Two different insect colonies appeared present—the winged insect on my pillow and the later pests seem to be different species. The repeated sightings over several days and rooms indicate a widespread, unresolved infestation, not an isolated case. What was worse than the infestation itself was the lack of urgency or empathy from staff. After each incident, I had to ask for a new room, which I could tell the staff found inconvenient. Rather than apologizing or acknowledging how serious this was, their tone made me feel like I was the problem for noticing it. No manager was on-site Sunday, when the problem became unbearable, and the hotel team showed no concern. I had to book another hotel at my own expense before my workweek began, all while managing demanding work responsibilities. I spent €630+ on professional laundry and disinfection after the hotel dismissed my concerns, with the manager calling them “harmless ants.” As a scientist, I know even indoor ants can carry pathogens, posing a serious hygiene and health risk. Lastly, I have stayed in two other 4-star hotels in the same area during this trip, and none of them exhibited this kind of pest issue. If Remix Hotel cannot maintain the same standard of cleanliness and pest control, I do not understand how it continues to hold the same 4-star rating.  Hygiene, safety, and trust were all compromised. If pests in rooms are accepted under local standards, booking platforms and check-ins should clearly warn guests—especially international travelers—so they know what to expect at a French hotel claiming a...

I am writing to express my profound disappointment and outrage at the discriminatory and disrespectful treatment my wife and I experienced at your hotel's breakfast counter. Our recent encounter with one of your staff members has deeply tarnished what was meant to be a joyous and memorable honeymoon experience.

During a busy morning service, the breakfast counter attendant approached our table with a tray and displayed appalling behavior. She rudely banged the tray on our table, disregarding the fact that my wife was still enjoying her breakfast, particularly the fruits that were left unfinished. Despite our ongoing meal, she instructed us to clear the table once we were done eating, citing a lack of available space. What baffles us even more is that this behavior seemed to be directed solely at us, as we did not witness her treating other guests in a similar manner.

The targeted nature of her actions, coupled with the fact that we were the only ones subjected to such treatment, leads us to believe that this incident was not an isolated one but rather a deliberate act of discrimination.

We are appalled by the audacity of the attendant to infringe upon our dining experience and demand that we vacate our table prematurely. This not only violated our rights as paying guests but also marred what was supposed to be a cherished moment during our honeymoon.

As travelers from Singapore to Paris, we had hoped to experience the warmth and hospitality that this renowned city is known for. Regrettably, our encounter with your staff member has left us questioning whether such ideals hold true within the confines of your establishment.

We hope this will not happen to any guest ever again. And we hope you will train your staffs to be more...

I overall had a great stay at The Remix Hotel. The decor and cleanliness of the rooms were great. I loved the vibe of the hotel, it was very cute!

I overall had great customer service, however upon checking out the tall, fair-skinned, bearded man, with glasses left a VERY bad taste in my mouth. I am only describing him and mentioning him because he refused to give me his name once I called asking for it, after leaving the hotel. He told me I owed 4 euros for two water bottles I had purchased two nights ago, which I had paid the man working that night in cash. I told him that I had paid and he asked when, which I told him. He then said it is not here and I said you can ask the other man that was working, he brushed me off shrugging his shoulders looking in the drawer and stated nothing is there. I told him again that I paid and he just brushed me off putting his hand up to me waving it back, clearly having attitude and said nothing else to me and just started talking to another customer. He was extremely rude and only wanted to change his attitude when he saw I called back and was going to do something about it. I wouldn’t have even mentioned him if he actually gave me his name, I just wanted to make him possibly change his attitude by asking for it, however he refused to give it to me. I hope management has some training for him as he clearly needs some.

Other than the bad experience with one of the employees all other employees were very friendly and curtious. The location has many places within walking distance, which is great. However, if you are there for being right in the center or right by the Eiffel Tower, or The Louvre it is a bit northeast. Not too bad to Uber or take the metro that is only a couple of minutes...