Hotel nhow Frankfurt — Hotel in Frankfurt

I travelled from NYC. Usually flights from USA land in the morning. I’m with my daughter for Christmas Vacation. ‘Tis the season right! 3 nights in nHow. Looks great in pictures.

Day 1. Yes we were grumpy, hungry and jet lagged. On entering the hotel @11:30 am. On checkin in was told that I am early for the checkin in. Ok. But if I want the room I need to pay additional $10 per hour till 3 pm. And that is their policy. So to my understanding is that the room I will be getting is available but they need more money from the already paying customer for 2/4 more hours. Of course I am not an ‘hourly’ customer but felt like one. This is first time I have heard of a hotel doing something like this in 30+ countries I have visited.

To nHow marketing and service team. Marketing please put that on msgs and on your website not when a customer comes to your location. Service. Don’t sell hourly rates. Your brand and image looks cheap for a 4 star I think it is 4.5 star hotel. Shame. Tell/lie to the customer your room is not ready till 3 pm if you don’t want them to enter before then. Or let them on an already empty ready room that the customer has already paid for. Just let them know it will be ready at 2 instead of 3. This review would have been avoided.

So I take my daughter to lunch and arrive back at 12:30 only to find out that she is really annoyed and angry. Kids right. Thank god she is not the one who has special needs. Imagine a child with special needs’ parent is told what they told me. Cough up additional al money or wait. So I coughed up and the lady was nice not to charge me from 12 pm and changed it to 1 pm thought she checked me in at 12:30 pm. Got. €5 discount. Lucky me!

Rude and a cheap business strategy for an almost 5 star hotel. Your team needs to visit other Hotels in exotic locations. They will not make you feel that a customer had to wait till 3 rather 5 pm.

So basically your management failed to achieve that. The staff otherwise was helpful and professional. But you’ll need to look into your policy. I mentioned in the chat that you are on with me but I did not hear back from you so am taking it up on this review. Before checkin you guys were great at chatting with me.

Room: rooms are beautiful but not vacation friendly. No closets or drawers. It has a great design. The sink outside idea is great but for bigger bathrooms. An early riser disturbs the late one.

Location: excellent!

I was given a 1 coffee access to the VIP lounge since most of the cafes were closed. The front office was ‘clear’ enough to mention that it only has to be a coffee. Like I would have taken a cookie without letting them know. Thanks for accommodating me 1 coffee.

Day 4: now I am now in Köln and in the Marriott. Arrived at 12:30. 12:35 ‘Sir, your room is ready’. No additional fees or attitude. Europeans stay in American hotels if you want to feel like being spoilt ;)

Summary: for 20 Euro more, which you charged me you got a 2 star with 1000s of views and a lost customer and my referrals.

Instead of’Tis the season to give. nHow only took from an already paying customer. Great policy and keep it up on reviews like this. €20 is nothing to me. But this review will cost you more than what you made from me.

Marketing and Reputation Management 101: Reviews and referrals bring in business. I am sure you have a great marketing team.

Replier of this review: please don’t tell me that ‘sorry, and we hope next time…’. It’s too late now. I have posted this review already and checked out...

It’s our first time visiting Germany and Nhow was the first hotel we are staying in on our month long trip to Germany. It did not have a good start. Few days prior to flying in, we received a welcome email from the hotel to which the hotel tells us that checking in early is possible upon request. We then tried to contact the hotel on parking and checking in early and received no replies. As we took a red eye 13 hour direct flight, we knew we would be very tired and were also travelling with a child. After some difficulty to locate the carpark and getting in, we were then told that it costs extra per hour to check in earlier. This was not mentioned in the hotel’s welcome email. We then decided to rest at the VIP lounge while waiting. The lady at Recep tells us that she will come and get us at 1pm. However when the time drew close and we approached her at counter, we were ignored and then told rudely that she was busy and her colleagues will attend to us when they can. Yet when she finished what she was doing , she did not reach out to us even though we were sitting right infront of her with ALL our luggages. She instead happily attended to other guests while we continued to sit there ignored. We felt like beggars. We were on a 13 hour flight, we reached Germany at 7am and it was 1pm. It was the best start to our trip. To make matters worst , we did not get a room that we booked, it differed from the pictures listed on their website. However we were too tired to head down to reception to voice out the disparity. I was initially going to let this whole experience slide but this hotel’s latest post by an influencer on the exact same room type that I booked (as per pics on their website) with Nhow’s latest post on the welcome sweets with caption on “this is how we spoil our guests” is a complete lie.

We are paying customers. Yet we receive poorer service than social media influencers.

The hotel’s focus on social media and publicity completely lets down the potential and quality of this hotel. Perhaps , Asian tourists or family groups are not their target groups and hence they do not care less.

We do not expect more, but at least deliver what we paid for (room type) and not shortchange paying customers.

It makes one wonder how many reviews on google are paid reviews.

Putting aside all the lesser experiences- this hotel is relatively new, the VIP lounge is decent, the breakfast spread is good. The sink outside the toilet is inconvenient , the aircon system is wonky and works when it feels like it (it is still manageable), the beds however is comfortable, location is next to a mall. We will however not choose to stay here again or recommend this hotel to family or friends especially Asian tourists travelling to Germany for...

I've had the pleasure of staying at this hotel twice before, and my recent stay on August 27-28, 2023, was yet another delightful experience. The hotel is new, about one year old only. From the moment I stepped through the doors, it felt like a warm and inviting home away from home.

First and foremost, the rooms at this hotel are absolutely gorgeous. The design and colors chosen create a soothing atmosphere that makes it incredibly cozy to stay in. The attention to detail in the room's decor is impressive, rooms feature colorful wallpaper that displays banknotes and different currencies from around the world. And it's evident that the hotel takes great pride in providing guests with a comfortable and aesthetically pleasing environment.

One of the standout features of this hotel is its proximity to the city. With the train station right next to the hotel, getting into the heart of the city is a breeze. This convenience makes exploring the city a joy and adds to the overall appeal of the hotel's location.

Now, let's talk about the rooftop bar. The panoramic views, coupled with the impeccable service, create an atmosphere that's perfect for unwinding after a day of exploring the city. The rooftop bar is a real gem and a must-visit during your stay. During the weekends they have yoga classes there but unfortunately didn’t had a chance to attend it yet.

While the facilities and aesthetics of the hotel are certainly impressive, what truly sets it apart is the exceptional staff. I'd like to extend a special thank you to Frank at the reception desk. Frank is the epitome of professionalism. His helpfulness knows no bounds, and he always greets guests with a warm smile and a positive attitude. Frank goes above and beyond to answer any questions or provide recommendations regarding places to visit and events in the city. It's clear that he is passionate about his job, and his enthusiasm is contagious. Having worked in the hotel industry myself, I can truly appreciate the level of service that Frank provides. He left a lasting impression on me, and I can't thank him enough for making my stay even more enjoyable.

I have two more stays scheduled at this hotel later this month, and I can hardly wait to return. To the entire hotel staff, I extend my best wishes for the future. Your commitment to excellence is evident, and it's a testament to the exceptional experience you provide to your guests. Shared a feedback and a video as well on me instagram profile. Keep up the fantastic work, and I look forward to seeing you all again soon.

Warm...