Marvel Deluxe Rooms — Hotel in Municipality of Heraklion

We have been searching for the hotel close to the airport for the last night of our vacation. We had early flight on the next morning. Our choice was Marvel and it had all we needed.

Interior of the hotel is still new. Hotel is clean nad neat.

Clean, nice rooms. Some of the reviews claims rooms are small. But you know what you are booking during reservation.

Bathroom also clean and has all you need. Toilet seat were separated from the shower with the curtain. Another part separated with glas. If you close the curtain all stays dry outside. After you close the curtain it is still spaciuos shower cabin.

We left early in the morning but the breakfast was ready before 6:30. We asked in the evening if that would be possible and the receptionist arranged that without problem.

Airport is close so yes, you can here the planes. But please note it is not constant noise, but only when the planes are taking-off and flys (probably) somewhere above you, so it is about 5-7seconds and then all queit. If balcony / window closed it makes that sound much less. We have been staying there in the begining of the June, I dont know how offten planes are flying during other months. For us it was not the problem as we knew that hotel not so far from the airport.

In the morning we didn't take the taxi to the airport. From hotel door to the airport departure door we walked exactly 23min. So thats advantage of the hotel for those who needs to get to the airport fast. (Also there was a bus we saw running to the airport).

Rent-a-car is 10min walk (we returned our car in the evening so we do not spend time before the flight early in the morning), also supermarket few minutes away. Some pizzeria few steps away on the corner.

Anyways, hotel matched our expectations so 5 stars...

I booked a 20 sqm room, but upon arrival at 3 AM we were given a tiny room with no proper window, no balcony, no air conditioning, and a strange mini-level with an extra bed squeezed in. The space was so small I couldn’t even open my suitcase comfortably, and the bathroom was uncomfortably tiny.||The room we were provided was a downgrade compared to what I paid for. When I went to the receptionist and asked to be moved to the type of room I booked, showing the pictures, he said he didn’t know where those pictures came from. Since it was 3 AM and the room was fully prepaid, we were forced to stay.||On top of that, the room had zero soundproofing — every single plane from the nearby airport felt like it was right next to the bed. I wasn’t able to sleep at all.||We travel often and have stayed in many airport hotels, but this was by far the worst experience. Completely misleading advertising and very poor value for money. Unfortunately, I cannot add the real pictures of the room here so you would see that it’s a scam.||When I reached out to Booking.com, they said they contacted the property, which claimed it was an “upgrade,” and Booking.com did nothing further. I’m really disappointed with both the hotel and Booking.com support. I would not recommend this hotel to anyone.||The only positive thing is that I forgot my AirPods in the room, and when I called, they said they had found them and that I can pick them up on...

I booked a 20 sqm room, but upon arrival at 3 AM we were given a tiny room with no proper window, no balcony, and a strange mini-level with an extra bed squeezed in. The space was so small I couldn’t even open my suitcase comfortably, and the bathroom was uncomfortably tiny.

The room we were provided was a downgrade compared to what I paid for. When I went to the receptionist and asked to be moved to the type of room I booked, showing the pictures, he said he didn’t know where those pictures came from. Since it was 3 AM and the room was fully prepaid, we were forced to stay.

On top of that, the room had zero soundproofing — every single plane from the nearby airport felt like it was right next to the bed. I wasn’t able to sleep at all.

We travel often and have stayed in many airport hotels, but this was by far the worst experience. Completely misleading advertising and very poor value for money.

When I reached out to Booking.com, they said they contacted the property, which claimed it was an “upgrade,” and Booking.com did nothing further. I’m really disappointed with both the hotel and Booking.com support. I would not recommend this hotel to anyone.

The only positive thing is that I forgot my AirPods in the room, and when I called, they said they had found them and that I can pick them up on...