Aegeon Hotel — Hotel in Municipality of Ios

This was one of the worst hotel experiences I’ve ever had. We arrived expecting to check in to the room we had specifically booked for — but instead, an older man told us we were being “upgraded.” Sounds good, right? It wasn’t. The “upgrade” was actually a completely different hotel in front of the one we booked, and the room was clearly worse: outdated, small, and nothing like the one we chose. We immediately told him this wasn’t acceptable and asked to check in to the room we reserved. He flat-out refused and claimed, “This one is better.” Better according to him — not us.

We insisted on seeing the original room we booked. He finally agreed, but what happened next was beyond unprofessional: he opened the door to the room we had reserved, and it was already occupied. Someone else’s clothes and personal items were inside. He had just given our room away without telling us, then tried to pass off a lesser room as an upgrade.

When we pointed out how wrong this was, he acted like we were the problem. No apology. No explanation. Just attitude and deflection.

At that point, we walked out and found another hotel that actually respected our reservation and gave us the room we paid for.

Avoid this place at all costs. Dishonest, disrespectful, and...

We arrived at the property, and an older man greeted us. He told us that he had given us a “free upgrade” and put us in a different hotel at the front — not in the room we originally booked. However, the new room was actually worse than what we had reserved. We explained to him that we didn’t like the room and that we specifically wanted to check in to the room at Nufaro, which we had seen in photos and had chosen intentionally. He refused and insisted that the room he gave us was better. We asked, “Better for who? We don’t like it.”

Then he asked us if we wanted to see the room we originally booked, even though he claimed it wasn’t better. We said yes. He took us there, and to our surprise, he opened the door to a room that was already occupied — with other people’s personal belongings inside!

We were shocked that he didn’t even inform us that he had given our room to someone else at the last minute, and instead moved us to a different hotel we hadn’t even heard of.

When we expressed our frustration, he accused us of “making problems,” but the reality is that he completely misled us.

We decided to leave and booked another hotel — one that actually gave us the room we reserved, not whatever they felt...

We arrived at the property, and an older man greeted us. He told us that he had given us a “free upgrade” and put us in a different hotel at the front — not in the room we originally booked. However, the new room was actually worse than what we had reserved. We explained to him that we didn’t like the room and that we specifically wanted to check in to the room at Nufaro, which we had seen in photos and had chosen intentionally. He refused and insisted that the room he gave us was better. We asked, “Better for who? We don’t like it.”

Then he asked us if we wanted to see the room we originally booked, even though he claimed it wasn’t better. We said yes. He took us there, and to our surprise, he opened the door to a room that was already occupied — with other people’s personal belongings inside!

We were shocked that he didn’t even inform us that he had given our room to someone else at the last minute, and instead moved us to a different hotel we hadn’t even heard of.

When we expressed our frustration, he accused us of “making problems,” but the reality is that he completely misled us.

We decided to leave and booked another hotel — one that actually gave us the room we reserved, not whatever they felt...