Kouros Art Hotel — Hotel in Municipality of Naxos and the Lesser Cyclades

They ruined our 2 day stay in Naxos over my Birthday and wouldn’t even apologize. If I could give zero stars I would.

Where to begin, first of all the sea view wasn’t a sea view. Second the hotel is next to a main road. If you lie by the pool you hear cars, motorbikes and trucks all day.

But that was not the reason I am writing this review, the reason is how disappointing the staff and the communication was. The hotel has no reception at night and we really needed it, cause at our first night we had no electricity. But no one was there and no one would reply to the “emergency number” .We called and texted. Nothing. And so we couldn’t shower and there was no air conditioning all night and up until the morning. Which woke us up from the boiling heat. You couldn’t stay in the room. I went to the reception at 7 AM and there was still no one. Up until 8:30AM. Finally someone turned up and started to help us. An electrician had to be called and we had to wait around cause we couldn’t go in the room. They didn’t have another room for us either. And no manger was there to make a decision or take responsibility. We started looking into moving hotel but they refused to refund us. It was just HORRIBLE. The day was lost, we didn’t sleep all night and the horror story continues. With comments like “oh its only a couple of hours without electricity don’t act like that” or “just go to the beach” There was not a SORRY or any move their end to make us feel better.

There was more things that were wrong, like we would only get ONE keycard, because they don’t want people to have the air on on, but we were two people with different schedules. We payed 288Euros per night for a room that we couldn’t really use, our stay was ruined and the most upsetting is the behavior that we got back from the staff. RUDE & OFFENDING.

They would also keep talking her greek but my friend doesn’t speak Greek and I had to repeatedly tell them to PLEASE TALK in English.

I demanded a refund for the first night and they would act as if it never happened, I was totally “overreacting “ and its an island and those things happen …. They were just finding excuses. After a very angry conversation at the reception and me SHAKING from all this we eventually got the money back for the first night.

It’s a shame because its a lot of money that we were willing to pay for this place which turned out to be a tourist trap. There was no APOLOGY no GOOBYE or THANK YOU.

I am really really sad that I have to write this especially being Greek and coming from an island myself, its just a shame how those people represent the service and hospitality of the islands.

Last thing - attached a photo of the sea view we payed for… BUT I was so done complaining I didn’t even mention this to those people because I...

Everything was perfect from the moment we arrived (or didn’t, we got off the ferry at the wrong island - Ios) Elli was so helpful and assured us not to panic. They were ready and waiting in the morning with a new transfer. All of the team were so welcoming and accommodating to anything we needed.

Our luggage was put away for us on arrival so we could enjoy breakfast, which was lovely with some local delicacies. Fresh orange juice was our fave ! We came back to our room which had been decorated with towels and flower petals, as it was our 5 year anniversary! We also got a bottle of complimentary wine which was a lovely gesture.

The hotel itself was beautiful, clean, equipped with everything you need for a peaceful break away. Being adults only it was so quiet which is just what we wanted. We had a couple of days where we had the pool to ourselves and the hot tub was usually empty. The lovely staff also helped us to arrange a rent a car which was dropped off and picked up from the hotel, making it super easy for us to get around the island. They also sorted the transfer for us leaving at the end of our stay.

Our room was just breathtaking, spotless, tidy, again had all the little bits you would need. The room was cleaned and mopped everyday! We really couldn’t fault this hotel at all or ask for anything more. We had a couple of issues with our fridge going off now and again, and some ants in the room but this is pretty normal for hot countries in the Mediterranean.

The hotel itself is on a lovely hill top with amazing views. We could see the sunrise from our room every single morning. It was just perfect. We also loved the art around the hotel, all so beautiful.

All in all we would give the stay 9/10. Thank you so much for everything. We would definitely come back here again & recommend to friends. The area of stelida was perfectly quiet with some of the best views I’ve seen in the...

Excellent hotel on Naxos with great staff and amazing rooms. We initially booked just 1 night, as we intended to get a villa but after Koralia gave us so much usefull info and stayed at reception until we arrived (our ferry got in at 23:30), and our room (91) was amazing, we booked another 5 nights. Our suite had a hot tub in the room, in a classy way and I was even able to watch the football from the hottub. Bed was huge and comfy. Linen was top quality. Nothing was too much for the team at the hotel. They even kept the hotel open 1 extra night after they were due to end the season, so we could stay. We were the only ones here but the team still looked after us very well. Breakfast had great selections; omelette, bacon, eggs, bread, yoghurt, cakes (even cheesecake one day), amazing OJ. I cannot recommend this hotel enough. You prob want to hire a car to see all of Naxos, and the main town in 10 mins away and there are the best beaches and restaurants 5 mins behind the hotel. Excellent value for money,...