Hotel Heaven Naoussa — Hotel in Paros Municipality

First of all the hotel was booked through booking.com with a visa deposit. The hotel owner Fabrizio then asked us to pay cash instead of visa which we did not wish to do. He gave us the name of a taxi driver to pick us up at the port and said it should cost $15 Euros. When we called the taxi driver Stavros he said it was $20 Euro and my friend said ok but he hung up on her. When she called back he hung up again. Then she sent an email to Fabrizio to say that $20 Euro was fine and he confirmned. When we arrived at the port nobody was there to pick us up. We called Stavros and he hung up on us again. We did not have a phone number for Fabrizio. I finally got through to Stavros and I speak Greek so he talked to me and said that he had an appountment nd would send someone else. We wrote an email to Fabrizio and he said he had sent a text to Stavros but never heard back from him. Fabrizio did not make sure that someone would be there to pick us up and did not inform us that Stavros was not confirmed. The taxi driver who did finally arrive about 20 minutes later dropped us near the Heaven hotel and did not help us with our bags. We did not even know which direction to go. The hotel is in a back alley with no car availability. We were greeted by a 14 year old boy who we had to ask to carry our bags up a couple flights of steps. Nobody worked at the hotel and nobody was ever in the reception. The room had a small old tv not a flat screen. The sheets were crunchy as if washed in starch. The single beds were so narrow that my limbs were hanging off and the mattress was so hard that it was like sleeping on a coffee table. The pillows were so high that I got a stiff neck and a headache., In the morning the boy's mother brought the yogurt and honey and bread included in our booking and she was very pleasant. The town was teaming with students like Fort Lauderdale during spring break. We walked to the Nauossa's port and went into a restaurant. I asked about eating a Greek fish called tsipoura. The restaurant wanted to charge me $45 Euro for fish which is about $70 Canadian. When I said it was expensive he was so rude and said I should order a sardine for $9 Euro or a salad for $5 Euro. I can afford to pay for whatever I want to eat but i am not an idiot to be overcharged. For dinner at another restaurant I was charged $13 Euro for the same fish. My friend returned her uncooked prawns and the ordered calamari which taste like a breaded running shoe. We hated Naoussa. The next day we went to Parikia where the food was great, there were lots of wonderful shops and sights. We had a great day in Parikia from 11am to 11pm. After the second night we went to a hotel in Parikia where we got sparate rooms with comfortable Queen beds for only $10 Euro more in total than the cost of our one shared room. We left a spevial towel there and we called and said we would come back to get it. The lady who worked there from 9am to 2pm said we could come pick it up that evening. We spent money to rake a bus from Parikia to Naoussa and spent 20 min to get there and !0 min to walkj to the hotel. When we got there she was not there. When we called her she said she was in Parikia so she could have brought us the towel and she did not inform us that she would not be there although she had both our phone numbers and emails. She said she would send the owner;s wife Alexandra to open the hotel to give me my towel. We waited for 20 min for her and she didn't have the right key. She was only visiting Greece for the past 10 days and didn't even stay in her own hotel, so what does that tell you. She told us that the lock had recently been changed and that she didn't have the new key to her own hotel. We then had to walk back to the bus station and wait 30 min for the next bus and take another 20 min ride and 10 min walk to our new hotel. The whole ordeal wasted 2 hours of our time and cost us about $11 Canadian. The lady who had our towel did not even plan to return to the hotel until 11:30pm. DO NOT GO TO NAOUSSA OR HEAVEN HOTEL. Stay in Parikia if you go to Paros. We stayed at the Diliion Hotel which was great and ho picked us up from he bus station and drove us to our boat the next...

The doors of the rooms are old internal doors, so thin that it's like you don't have any door at all. Certainly not acceptable for a hotel. You can hear every single whisper just outside the corridor where people come and go all the time shouting, as well as voices and noises from the rooms below and next to your room. The balcony is just over a busy little street and very noisy at night. Impossible to have a good night sleep!|| ||The first day we stayed up all night due to groups of drunk students (very common for Paros) from the rooms next to us that were having party all night long till 7 o'clock in the morning! There is nobody at the reception except in the morning, so we couldn't find anyone to solve the problem all night. The owner cannot be found, I think he doesn't even live in Greece. After complaining at 8 o'clock in the morning the wife of the owner came by and together with the lady from the reception made us confront with the students! How unprofessional! The last thing you want during your vacation is confrontations! The owner did send the students away the next day, apologized and left us with the choice to leave the studios if we wanted because of the noisy room. After a couple of hours we decided to leave the hotel, but the owner's wife was nowhere to be found!!! The lady at the reception became extremely impolite when we announced that we wanted to leave telling us we couldn't and we that had to pay for our whole stay! We asked if we can get a quite room on the upper floor instead but she refused to give it to us because it was more expensive! We could never find the owner's wife again, so unfortunately we stayed there, wearing earplugs at night to sleep.||||Moreover breakfast was poor and not fresh and the little old tv didn't work.||||All in all it was an awful experience. If a problem occurs you have nobody to turn to and you never get any compensation at...

I have to admit, when I first booked this hotel my boyfriend and I were both extremely hesitant because there hadn't been a review in a couple of years. Once we arrived, all of our worries were put to rest and our week spent at Heaven Naoussa was perfect.||||Before arrival, we had arranged with Fabrizio for someone to us up from the ferry port and take us to our hotel. I would highly recommend this because this hotel is hard to find otherwise. We arrived late but Fabrizio made sure there was someone there to greet us and take us to our room. Throughout the process, Fabrizio, the owner, was extremely helpful and answered my questions within the hour.||||My boyfriend and I booked the first floor double room for our stay. We stayed six nights total. The rooms were simple, spacious, clean and everything we needed during our stay. It had a private balcony with a beautiful view of white buildings all around. Every morning we were served a delicious breakfast, at a time that we chose. ||||Raja took care of us all week. She was the hotel wonder woman. She cleaned our rooms, served us breakfast, took care of our check-in and check-out and answered all of our questions. She was the SWEETEST lady and made us feel at home. Her service was unmatched. She was extremely genuine and welcoming and made our stay that much more impressionable. ||||The location was perfect. It was a five minute walk to the main center of Naoussa. This for us, worked. We were just far enough where it wasn't loud at night but close enough to walk to bars, restaurants, shops, etc. There is a bus stop across the street which would take you to any beach you desired. The beaches in Paros are a distance from any where you stay so don't base your hotel on just one beach, my advice would be to explore them all. ||||When we return to Paros, we will definitely stay in this...