Hotel Cacique Real — Hotel in Sacatepéquez

This winter, we decided to escape from Washington, DC, and visit Guatemala. Initially, I had only booked a two-night stay in Antigua, planning to spend our first two days in Guatemala City. However, about a week before our trip, I changed my mind and opted to spend our entire stay in Antigua, ultimately choosing Hotel Cacique Real.||Knowing our flight was scheduled to arrive at 5 a.m., I booked a room for the previous night to ensure we could rest as soon as we arrived. I reached out to the hotel via email and Facebook to inform them of our early arrival, so they would be prepared.||When we arrived at the hotel around 7 a.m., someone was there to greet us and hand us our keys as soon as we knocked on the door. They showed us to our room, and we immediately crashed. Our room was on the first floor with comfortable beds. While it felt a bit moist, a dehumidifier and fan were already in the room for our use. It was chilly in the early morning and at night, so the room was a bit cold,||We didn’t spend much time at the hotel, but it offered lovely views of the mountains from the upper levels. Although it’s a little off the main area, it’s only a five-minute walk to most restaurants and shops. Overall, it provided a nice refuge during our first day and...

Hotel Cacique Real was great! The front desk staff were very friendly, and the room was surprisingly big. We stayed here for our honeymoon, and they left us a very sweet note and a bouquet of flowers (they might leave flowers for everyone - I'm not sure!). The TV in the room was a good size and came with some streaming services, so that was nice when we wanted to just relax. It was also great to have WiFi in our room and fresh drinking water each day (I appreciate that they provide filtered water instead of using plastic water bottles!).||The location is a little bit outside of the "downtown" area; it was probably about a 10-minute walk from the hotel to the center. While the hotel doesn't have much foot traffic noise since it's outside of the action, it does still get a decent amount of car traffic noise if your room has a window on the front of the building (we had to shut our window to hear the movie we were trying to watch). Nothing that was so loud as to interrupt our sleep (with the window closed), but just...

Be careful when booking in this hotel. They oversold their rooms and dropped my reservation without notice, the day I arrived with my family, we had no place to stay, even though I made the reservation a month in advance, they even confirmed I had my reservation in place two weeks before. They are informal and unprofessional.||||I suggest looking for...