Golden Ball Club Hotel & Fitness — Hotel in Győri járás

Just stayed there for 10 days with a family of 14. Had 8 rooms. The area in which hotel is located is great. But lots about the hotel was not so great. To start the staff not accommodating, knowledgeable, or friendly. Specially the night staff, mostly a thin short haired blonde lady. She would do nothing to help guest. You may interrupt her phone call or cigarette break! The breakfast was the exact same everyday for ten days. The toilet paper was the worst I have ever seen!!!! Suggestion BRING YOUR OWN. The maid service was awful. No continuity at all. Your room might get done up once every 3 days or so. You will only be allowed one bath towel and one hand towel. And don’t ask for extra they are always out no matter what the census of guest are there. So again bring your own! They regulate the so called air conditioners in your room by only giving you one key card to your room which you have to put in a card reader to get the air and lights to come on. So when you leave the room to get back in you have to tAke the key card with you, hence air condition off!! Out of 8 rooms only one refrigerator worked. It was very hot during our stay, we went through a lot of water for 14 people. They ran out. “So they say they did anyways “. With that many people paying for waters everyday you would think they would make sure they replenished it to make the sales. But no! We would go to the store and buy waters but would have no way of keeping them cold. They would not fix or replace refrigerators. They just didn’t care. The very first night we checked in they put one of our family members in a room that had the stench of death in it. When we complained about it they did not want to move them to a different room. After a bit they did but made them move back in it the next morning after they said they cleaned the room. But of course same stench. Again had to pack up and move to a different room again. This time we found out the owner knew about the smell from many guests who complained but still did nothing about it. Again our family member was told they would have to move rooms again. It wasn’t until a Hungarian relative had to call and complain to get our family member to not have to move rooms again. Finally that got to stay in one room. But who knows if they ever fixed that room. Not once in ten days did we see anyone working on that room. Room number117 in case you ever stay there. The only other good thing about this hotel besides the location is the pool. It was very nice and relaxing. But again not everything worked in all the pools either. But still usable. So hope this either helps the owner fix a few things or helps future guests to pick a better place or make sure you bring a few necessities to...

I stayed here with my 6 year old daughter and the check in went smoothly, we got into our room and the air con was off but there was quite an overpowering smell of air fresher. I put the air con on and we went out, upon coming back to the room we were met with the stench of damp mixed with something very unpleasant. The sheets felt damp as well. I went downstairs and told them the air con wasn’t working properly. They apologised profusely and said they had no more rooms available but promised to move me the following day. I accepted this and had to have no air con for the first night, then went to the reception in the morning to check I was moving today and they assured me they were getting a room ready and I could move when I got back. I got back in the afternoon and they advised me they had fixed the air con so I didn’t need to move. I went upstairs and their idea of fixing it was to stick another air freshener in the air con unit itself, I couldn’t quite believe it. The sheets were all damp again. I went back to reception and told them it wasn’t fixed and now stunk even worse of air freshener with the disgusting stench underneath it. The receptionist spoke to her manager who advised me there were no rooms available so they couldn’t do anything. I asked the receptionist to follow me to my room and told her I couldn’t use the air con so therefor the room did not have what I was paying for and I was leaving the hotel the next day and expected a refund for the 2 nights stay. Suddenly there was a room available to move me. Firstly they didn’t fix the problem and then they lied. The only reason I am giving a 3 star review is the spa is exceptional. The spa really was 20 times better than I expected. Also because once I was moved I encountered no more issues - my new room had no air freshener so they knew the air con in that room was faulty yet they still put guests in it.|Breakfast was ok, the rooms were a little tired but the bathrooms were new, the rooms were very quiet and the staff were mostly very accommodating. I received no discount for all of the drama and inconvenience and for having had to sleep with no air con when it was extremely hot outside. All in all just avoid room 220 and you’ll have a...

I stayed here with my 6 year old daughter and the check in went smoothly, we got into our room and the air con was off but there was quite an overpowering smell of air fresher. I put the air con on and we went out, upon coming back to the room we were met with the stench of damp mixed with something very unpleasant. The sheets felt damp as well. I went downstairs and told them the air con wasn’t working properly. They apologised profusely and said they had no more rooms available but promised to move me the following day. I accepted this and had to have no air con for the first night, then went to the reception in the morning to check I was moving today and they assured me they were getting a room ready and I could move when I got back. I got back in the afternoon and they advised me they had fixed the air con so I didn’t need to move. I went upstairs and their idea of fixing it was to stick another air freshener in the air con unit itself, I couldn’t quite believe it. The sheets were all damp again. I went back to reception and told them it wasn’t fixed and now stunk even worse of air freshener with the disgusting stench underneath it. The receptionist spoke to her manager who advised me there were no rooms available so they couldn’t do anything. I asked the receptionist to follow me to my room and told her I couldn’t use the air con so therefor the room did not have what I was paying for and I was leaving the hotel the next day and expected a refund for the 2 nights stay. Suddenly there was a room available to move me. Firstly they didn’t fix the problem and then they lied. The only reason I am giving a 3 star review is the spa is exceptional. The spa really was 20 times better than I expected. Also because once I was moved I encountered no more issues - my new room had no air freshener so they knew the air con in that room was faulty yet they still put guests in it.|Breakfast was ok, the rooms were a little tired but the bathrooms were new, the rooms were very quiet and the staff were mostly very accommodating. I received no discount for all of the drama and inconvenience and for having had to sleep with no air con when it was extremely hot outside. All in all just avoid room 220 and you’ll have a...