Hotel Spa Hévíz — Hotel in Keszthelyi járás

Went there in March 2017, out of season. Rented a room facing the lake, for an extra sum. Well, it turns out that the lake almost cannot be seen from the room, only a construction area right below. And they charge extra for this. I got a coupon for 1000 HUF to use in the Nimfa bar. Well, it turns out the bar was not open, and the receptionist was suprised, saying, he will tell a colleague to open it. Well next day I saw the bar open. It was without music and atmosphere. Just a cabinet with drinks. Who wants to go to such a place??? Then the TV channel list had half the channels not working.... The spa at the hotel interior was very small, much smaller than the pictures would suggest. Appx 6 meters by 6 meters and full of people..... The food only got to 4 star level on the weekend. And the waiters had to be called to, otherwise they did not jump to the task of serving the guests at first. But after writing into the Visitors Book, things started to change. They even greeted me when they saw me. Should be standard for a paying guest.... So don't forget to write your suggestions into the book. However the free entry ticket to the lake spa was very good. The room was good also. Otherwise I would give the hotel max 2-3 stars for lack of service and discipline towards guests. I got the hunch that the service personnel live off the tips they get, and earn the minimum wage, that is why they do not care.... This would be a great hotel, if the service personnel could be trained to provide that little EXTRA a tourist is looking for. They could give some music at the reception, some traditional pictures on the walls, turn it into a Hungarian delicacy.... Located just next to the lake, it misses the big opportunity big time. Tourists would just flock to the hotel if this was built upon. However as the city is quite small, service at the hotel quite bad, tourists can just walk 5 more minutes to get the proper service they need. I would call this place the finest example of Hungarian entrepreneurs missing the golden opportunity shining into their very eyes. And to think about it that this lake is special in Europe, and with the ultramodern spa building in the middle of the lake...... Its indoor swimming area of this modern building almost looking like a car garage which is flooded. Well, gentlemen, THIS IS THE REAL...

The location of this hotel next to the lake is wonderful, no question but there were lots of small indications that this place is in decline. More on that later. My chief reason for giving an average rating (which in my books means look elsewhere) is the staff. ||Disengaged is the best I could say, totally disinterested is the worst. The front desk did not offer to explain how the watch like devise, which allows you entrance to the lake, works. The staff working in the restaurant do not greet you or come to your table to get you drinks. The nights we were there we had to flag them down and even still we had nearly completed the meal by the time our wine came. The woman in the spa area (pool and sauna) was completely disinterested and when we asked any questions, totally unhelpful. Whenever I was there she spent the entire time talking loudly to someone. These people need professional training. No smiles from anyone. This isn't 1995.||Now the facilities. Bed and Bathroom. Those are the pass or fail points. Both reasonable. The shower did send a blast of water throughout the bathroom when I turned it on so beware of its force and angle. ||Now to things I didn't like. For the life of me, I could not adjust the room's temperature using the wall control. The TV bracket was loose and it constantly dipped to an unwatchable position. The room safe was not bolted to anything. The bar/cafe was not open the entire time I was there so forget about drinks when the restaurant isn't serving. ||The pool/sauna area was nice (staff not included in that comment) but tiles were missing and the hot tub had a blacken control knob which looked as though it had seen an electrical short. Turns out you need to get the attention of the lady who turns it on. Went down to have an early morning sauna and it wasn't even on. ||Conclusion: Look at another place. There are lots of choices nearby, why settle...

This is a review of some facilities of the hotel.|Used medical services and some treatment at the hotel.|The main problem is staff.|Courtesy - 0 points. No smiles, rarely get “good morning” and only in Hungarian. Not sure why business is still operating when every customer is not welcome.|Respect - 0 points. Imagine you are undressing for a procedure when a staff member (male of female) walks into your supposed to be private cubicle to deliver towel or take away a rubbish bin. Imagine now that it happens every time.|Quality - 2 points. Some staff members are putting an effort, while other ignoring completely. Masseuse did not even ask if I am cold, comfortable or anything. Do I have an area of concern- it does not matter. I understand that language barrier might be a problem, but hey, I had a massage in Japan where no one spoke any English, but people managed to make my visit perfect. |Pool area - 2 points. You’d think that COVID downtime would allow making repairs, but broken tiles are there, waiting for you to cut your toes. Change room - 0 points. I haven’t been to one, but I have a feeling that a low security prison cell in Netherlanlands is bigger. The change room has a dozen of lockers and only one person can actually use it a time. Staff goes around and turn of light in the change room, so you open a door and step into a puddle of water in a darkness - good luck not to break anything. Motion enabled sensors are 10|Dollars a pair these days and the problem solved.|Te bottom line. The only place that may be a satisfactory is Europa Fit hotel out of three other places I...