jüSTa Indiranagar, Bangalore — Hotel in Bengaluru

They are jÜST cheating people by claiming to be a 4 star hotel. It’s not any better than an OYO room. Horrors faced by me:

Entire hotel is absolutely filthy. Dust and grime covering everything. Spit on the walls.

Rooms smell like cleaning fluid and dirt.

Bathrooms are filthy and smell of fecal matter.

They don’t know which rooms are occupied or free. They basically walk up to each room and knock and see if anyone answers. That’s how they know the room is free for another guest. It’s funny at best and little disturbing at worst, if you think about the things that can go wrong.

The white bed linen is a dirty brown.

Seeing all the above, can someone explain how they got a four star rating? They charged me ₹6000 for a double occupancy. I can stay in a clean room in Holiday Inn for that price.

Whoever gives out these ratings needs to be sued as well. They probably accepted a bribe or they don’t understand their work very well. They have facilitated this kind of cheating.

When I went down to complain and asked for a refund they give out the standard scam response of “please call the agent app” (in this case MakeMyTrip). I agree that this is also a quality control issue on the part of MMT, but this hotel is absolutely predatory to charge ₹6000 for a filthy room claiming it’s a four star hotel. The pictures on MMT do not look anything like the reality...

Just okay stay at Justa, Indiranagar - Great Location, Lacks Polish

This hotel had the potential to be a good stay, but it fell short of expectations. While the location is fantastic - quiet just behind the main road with easy access to cabs and a variety of restaurants and shops nearby - the overall experience felt closer to a 3-star hotel than the advertised 4-star rating.

The rooms themselves are spacious and a good size for the price. However, a refresh is sorely needed. The furniture and decor felt dated, and the bathroom, while clean, had a slightly shabby feel. Unfortunately, the room window lock was broken, and it took three requests to room service before they were able to provide a temporary fix.

Room service itself was otherwise good, but the air conditioning was another point of disappointment. Even with the thermostat set to a chilly 16 degrees, the airflow was minimal, making the room uncomfortably warm at times.

The complimentary breakfast was another area lacking. Options were very limited, and service was slow. It felt like you had to specifically request items to be brought out, rather than having a buffet or readily available selections.

Overall, this hotel is a decent option for budget-minded travelers who prioritize location and convenience over luxurious amenities. However, those expecting a true 4-star experience may be...

3 double rooms were booked for me and my family members and we were staying in your esteemed hotel at Indira Nagar from 4th May to 6th May 2019. Our stay in your hotel has been quite pleasant and we are very thankful for the GOOD cleanliness and hygiene maintained by you in the rooms. ||||Further, I would like to especially to praise the extra-ordinary courtesy and excellent behaviour of your Front-Office Manager, Mr. JOVIN DIAS. Mr. Jovin has a very cool, gentle and pious nature towards all the guests. He attended to each and every need of all of us, however minor or major the issues were. I wish to add here that Mr. Jovin Dias is a real gem of a person and would certainly be an asset to your hotel. I wish him good health and all success in his future. Please convey our thanks and word of appreciation to Mr. Dias.||||All your other hotel staff have also been found very cordial, well-behaved and helpful throughout our stay. ||||Improvements required: Mainly two things need some improvement. (1) For preparing South Indian foods, the cooks should be originating from South India only and not north-Indian trained ones. (2) Secondly, the TV connections need latest technological connections like TATASKY etc. ||||Thank you and hope to stay at your hotel again in future as and when the need arises. ||||Murali...