Super Townhouse Oak Indiranagar — Hotel in Bengaluru

I had an absolutely terrible experience at this OYO, which I believe is directly managed by the company. The issues started right from check-in, with the receptionist displaying a shocking lack of professionalism. She was unwelcoming, outright rude, and completely unhelpful. If this OYO were to shut down, I would hold her solely responsible.

We had booked a room for three—two males and one female—as we were traveling through Bangalore and needed a place for the night. However, our check-in was abruptly denied, with the receptionist stating that OYO does not allow a 2M 1F or vice versa arrangement and that we needed to book two separate rooms. I carefully reviewed OYO’s policies and found no mention of such a restriction. While we might have accepted the rule had it been explained calmly, the receptionist’s hostile attitude made the situation even worse. Ultimately, we had to ask our female friend to stay elsewhere just to resolve the issue.

The disappointment didn’t end there. The room itself was in a deplorable state—smelly, with stained bedsheets. But what happened next was beyond unacceptable. The bathroom door got jammed, leaving us unable to use it for our entire stay. When we requested another room, our request was denied, and we were instead directed to a small, inconvenient washroom on the ground floor. After repeated complaints, we were finally given another room—only to find that the bathroom had not been cleaned after the previous guests checked out.

This experience has completely shattered my trust in OYO. If this is the standard of a property directly managed by the company, I can’t imagine how poorly maintained the rest of the OYOs must be. This level of mismanagement, lack of hygiene, and sheer disregard for guest experience is appalling. OYO seriously needs to address these issues if it wants to retain any...

Disappointing and Misleading - Avoid This Hotel||I booked this hotel through OYO for my wife and mother-in-law, trusting the pictures and description online. However, the reality was far from what was promised, and it turned into a frustrating experience for them and an embarrassing one for me.||1. False Advertising: The room looked nothing like the photos on OYO. My wife shared photos with me showing a bed sheet and mattress with cigarette burn marks in the same spot, indicating that they weren’t even changed between guests.||2. Unhygienic Conditions: The room was dirty, clearly used and never maintained. This was unacceptable, especially when you’re expecting a clean environment for your family.||3. Service Delays: My wife arrived around 9 PM, and the room was in such poor condition that they had to request a change. The manager showed them three other rooms, none of which were much better. Due to the late hour and exhaustion, they reluctantly settled for one, despite it not being up to standard.||4. Unprofessional Staff: The staff's behavior was unprofessional. My wife had to wait for sheets to be changed while the staff went to dinner. The lone receptionist was more interested in watching reels on her phone than assisting them.||5. OYO Support Issues: Despite several calls with OYO support and the property manager, nothing was resolved that night. They promised a better room the next day, but after a long journey and a stressful night, it was little comfort.||6. Room Change: The room was finally changed the next day, but the damage was done.||Given this experience, I cannot recommend this hotel to anyone, especially if you're booking for family. It's disappointing that OYO would associate with such poorly...

First of all this hotel is an OYO and it is shown other names in all the hotel booking apps/websites. I booked my room after 12AM so by default the check in date was set to that day itself and I reached there by 2AM the receptionist denied check in stating that the check in time is 11AM and also denied early check in. The receptionist was an arrogant and rude guy who doesn’t even knew to handle the situation and also lied to me stating that there were no other seniors available Then I contacted both OYO and the hotel booking app’s customer care and then this guy called up his Property Manager and then she asked me to pay 1 day’s full amount for checking in at that time Even the customer care executives told as that 24/7 check in was available and also instructed the PM and receptionist the same which they denied and kept asking to extra amount. Then I moved to another hotel and was also unable to cancel as there was 0 refund. And when I was leaving that receptionist guy was talking something about me in his mother tongue to his colleague. The location is top notch with mediocre rooms and the service is...