The Altruist Business Hotel Whitefield — Hotel in Bengaluru

Note: This review is not for Altruist business hotel. it's for their Mimza Spa and restaurant services.

A couple of weeks back, we got a visit from the sales team of the parent group of Altruist hotel who were doing a campaign in our society neighbouring the Whitefield branch. The sales guy was extolling the virtues of the beauty and the spa center and the variety of buffets that the restaurant could offer. He also talked about how economical the buffets were and the variety offered. Today after finishing our voting, my wife and I decided to walk into Altruist which is about 200 metres away from our society in the afternoon sun so we could avail the spa and salon services and feel luxurious after a busy morning. However, we were in for a harsh reality check. First, when we checked out the restaurant, we were told that not only is there a "variety of buffets" but there were "no buffets"! Only Ala-carte food. Then our experience got worse when we walked into the "Mimza Spa & Salon". For a Spa & Wellness Center, we were greeted into the overly warm interiors and not adequate air conditioning, there was no hint of soothing lounge music playing in the background which is basic 101 for a luxury spa center (even urban company spa services at home have better aesthetics), and most significantly there were no aroma within the spa which indicated that it was a welness center in the first place. My wife had come for a pedicure and hairwash and blow dry services, the spa manager Sundar, an insipid young man with a personality repelling clients instead of making them welcome, listlessly informed us that there's is no professionals who could do any salon services and that they are yet to start salon services despite the establishment being operational for 1 year. He continued to say that they only offer a variety of spa services at the moment. We then decided to both get a aroma therapy spa done, but once again informed that we could not get the service dome simultaneously due to a lack of staff. The wellness center only had 3 staff out of which 1 was on leave, 1 was occupied with the customer and the third was eating lunch. Sundar didn't seem to care about customers or business and even though we decided that one of us should get the service and wete about to begin, the spa manager made things worse by asking for payment even before the service had begun. "Spa" is a sensory experience which begins with a beautiful ambience, a feeling of luxury, indulgence and relaxation which is enhanced and entertwined with meditative music, exotic aromas of massage oil and most importantly the attitude of the staff and establishment which creates the feeling of luxury. Mimza completely lacks in character attribute and most importantly staff attitude and is the very opposite of what a luxury spa...

My experience with the Zinc hotel is very bad. Zinc is the covid center approved by Govt of Karnataka. I have admitted on 19'th and the room was allotted to me is 217. The hotel is under construction or renovating condition. This was an apartment later taken over by ZINC and converted to a hotel so the rooms are like a flat converted into 4 different small rooms which they have given particular themes to all the floors. 217 is on the second floor and they have given a sports theme to the entire floor. A Service lift was used by the patients from the basements where security was placed and he is in his world and doesn’t even bother to help the people guide them to go to the rooms. Maybe he is having fear of “covid”. Once I came inside the room the was full of flies and I didn’t expect it was not sanitized and mopped. Spending my half-day there I noticed the walls where someone spitted and food was spilled on walls. Allover small flies. when I complained to the reception they said it is a painting issue and have to be painted, I said to the lady that it is not a painting issue and somebody spitted on walls, the next answer she said was “sir if someone spitted on the walls what we can do” I asked her “ would you even clean and sanitized the rooms before given to a next person in that itself you can clean all these issues” then she said ill inform my manager. To my surprise the next shock I got was the bedsheet was not changed and there are stains on it and they have turned the sheet opposite way and tucked very neatly the stained part which till discharge I had to use. Coming o the food part, they are providing packed food where they place outside the room and leave. the packing quality and the food quality are very very pathetic and unforgettable. I had even stomach issues after having that so I had to request my brother who is outside to get me some food. They have mentioned in the checklist before admission that “room cleaning will not be carried out until the check-out”. My question to the Govt officials and the hotel authorities is is this the right way of keeping a covid center?. My Sincere Request to the Govt. officials is Please do a thorough check on these things and take necessary actions or withdraw the MOU which you have with this hotel if found guilty.

My observations have valid proof (Pictures) which will be forwarded to the BBMP officials...

I've been a very old customer of the Altruist hotel for a long time. Recently I've faced a very bad experience.

Always Mr.Akshay has always been very helpful to me regarding everything and that's been a good thing on my end.

I recently faced a crunch where my card was not working for a few days and my check out payment got delayed by one day. Yesterday I checked out but left my bags there as my card has been having some issue over the past few days. I informed them that the next day after 12pm I'll come and do the payment. I spoke to Mr. Akshay and explained the situation where he was completely understanding.

But on the other end, Mr. Manoj called me up the next day early morning and bludged over the call to me saying this and that and being very rude and disrespectful towards me regarding this and making me feel that I am running away without payment.

Although all my bags, my laptops were in the hotel he tended to call me and he was very rude. This is unacceptable behaviour.

Anyone who stays there please do make sure to handle your bookings with the right person.

I hope the hotel understands that Mr. Manoj ( the manager ) is not the right person to be led to talk on calls with customers cause there has been no type of respectful talking from his side.

He started screaming and talking at the start of the call, only once I recorded the call he was a little respectful.

Apart from this the stay is always good. Room service is slow but bareable.

Only thing hurt me as a customer is the situation mentioned above.

I've stayed in more than 20-25 hotels in the past 6 years but what i faced today on the call was something very new and not acceptable.

I've been an old customer of the Altruist too. Yet he chose to speak this way.

Didn't expect this from the altruist...