Hotel Puma — Hotel in Bandung City

Booked this hotel through Agoda. We came a little bit late,on 9pm confused because the place itself so crowded with many people smoking and the lobby was disgusting. However we tried to find the lobby desk and there was this guy looked unwelcome so I said hi told him I already had a booking (family room for 3 people) and shocked because the receptionist man said the room wasn't available! Another shocking news was he offered another different room (deluxe, which is smaller and we have to squeezed in a bed) and we have to pay extra! I don't know if this guy is drunk or whatever, but clearly he didn't gave us any helpful information. So finally we have to call agoda and told them everything, got our refund, and looking for another hotel! Worst management and...

Tidak sepadan dengan harga yang diberikan, order via tiketcom foto2nya tidak sesuai dengan aslinya, banyak tembok retak, tidak menggunakan AC hanya blower saja. Really not recommend for those want to stay...

Het is een smerig hotel! De kamers zijn niet schoongemaakt, klein, gehorig en stinken. Er loopt dan ook genoeg ongedierte rond. In drukke weken vragen ze er voor Indonesische begrippen ook nog eens erg...