Batam Marriott Hotel Harbour Bay — Hotel in Batam City

Had an absolutely amazing stay here at the Marriott Batam. Even though it opened back in October 2020, it feels like it has only been operating for a couple of months with the whole of the facilities being in impeccable shape. The staff definitely take care of the facility and every bit of the hotel.

Check-in process was very smooth especially if you’re arriving at the Harbour Bay Ferry Terminal. After exiting immigration and exiting the ferry station, you will find yourself literally steps away from the entrance of the Marriott Hotel, which is convenient (and quite a relief) especially for those that may be coming from the airport to the ferry to the hotel or are looking to relax as soon as possible.

We were warmly greeted by the check-in staff at the second level. And after they checked their system, they recognized my status and had me check-in at the M Lounge on the 11th floor. I was greeted by Rena who completed the check-in process for us. She gave us all the details of the facility and walked us through the lounge and was such a pleasant joy and made our stay very enjoyable.

If you have an opportunity to access the M Lounge, it is well staffed and a very comfortable place to have a coffee, grab a snack, enjoy local cuisine, and have fun unique drinks made by the staff themselves. I had an extra day of work on the first day there and it was a great place to work at, since the staff were accommodating, offered tea and coffee, and even offered the meeting room for me to take some personal calls.

The gym was just the right size, and has most general equipment that should satisfy most people. It has a great view of the hotel pool and the waters. The low tide in the morning isn’t the best view but by the afternoon the view gets great with the rising tide. They have a pool bar and the pool is nice and long so you can get a couple of laps in to get your heart pumping or just enjoy some time to yourself in the pool. The water is at a good temperature where it’s still refreshing to get in but not too cold where it’s uncomfortable. They do have a kids pool which is shallow but something that the kids can enjoy.

The spa was also very nice, they have a very wide menu, and the schedule availability was very good when I visited, they were usually ready within the hour and were always available when scheduled in advance. Yes, it is a bit more expensive than options outside the hotel, but the quality and convenience is what you are paying a bit more on, so for me it was a win.

The rooftop bar is also very nice and well designed. I did not get the chance to enjoy a drink at the time, but definitely a great place with a great view and friendly staff that greeted me. Will be taking advantage of this place next time around.

The daily breakfast is also very much worth it so add it to your stay if you are able to. They have one of the best hotel breakfasts I’ve had the pleasure of enjoying. It served the typical fair that you would expect from a hotel, with minor rotations to ensure you dont’ get bored of the food, but at the same time get to enjoy some of your favorites again. I particularly enjoyed their drink cart which had numerous types of ginger drinks, from ginger and honey, ginger and turmeric, and more! They even had a kopi stand as well! Aside from the drinks they can cut fresh local fruit for you. I got to enjoy plenty of mangosteen (manggis) which were very much in season! They had a custom noodle station and an omelet station with local specials such as the seafood omelet which was unique and so good for what I was looking for!

And on our last day the staff surprised us with a nice corner table well decorated with rose petals. It was incredible. They even made us some custom drinks which were very tasty it was some sort of guava, strawberry, with soda. It was so good!

Everyone was amazing at this hotel. I already am looking forward to my already booked stay a few weeks from now to experience it all over again!

Thank you again to Rena, Vivi, Sandi, Mez, Vinsen, Jennifer and the many staff at...

I ought to say we went over the long weekend, when they were supposed to be more busy and therefore maybe ought to cut them some slack.

That said, the entire stay was just a series of disappointments and frustrations, and our Marriott stay turned out to be the worst part of our entire trip.

When booking, and again a couple of days before check-in, I requested connecting rooms because I was travelling with 2 young children and a senior, and needed to take care of them. My requests were acknowledged.

We arrived at about 10:45am, and there were no connecting rooms available. I said I could wait until dinner time, when hopefully some guests have checked out, availing of connecting rooms. The staff member said that could help, and she would try to get us the rooms then.

However, when we got back to the hotel after 8pm and asked for our connecting rooms, we were told that there was no such request logged. We were given rooms on the same level to make it "easy" for me to care for my family. They were on separate ends of the corridor!

In the room, we also realised that cleanliness wasn't great. The kids asked why the pillows "were so stinky".

We asked housekeeping for body lotion, and were told that the hotel had run out of those.

Sound-proofing wasn't great either. We were kept awake by loud music from outside until late. We also knew a few neighbours had the habit of returning to their rooms past midnight, and even where exactly they were partying.

At breakfast, half the food offerings were out at any point of time, and the coffee machine was down most of the time. Orders were repeatedly forgotten, and nobody came to remove plates. We were told that they did not have children's cutlery in this hotel - never heard such a thing anywhere else in the world.

Spa session for the wife and mother - booked it for 4.30pm, but at 4.15pm , we received a call asking if we could postpone to 5pm instead. We informed the caller that we had a dinner reservation, and had to stick with the timing. She agreed.

In the end, the wife and mother were kept waiting for 45 minutes. The wife told them that we would miss our dinner appointment, and had to cancel the session. The staff members insisted if they were to cancel the session, we would still have to pay the full price as a cancellation penalty, even though it was the staff's fault for being 45 minutes late!

So we ended up with a spa session that was 45 minutes late, a missed dinner reservation, a couple of kids who were hungry and cranky and had to be distracted with snacks while waiting, resulting in more frustrations at dinner because they no longer had an appetite and were just too drowsy because it was almost bedtime.

Elite members were offered cocktail vouchers at the rooftop bar. While the disastrous spa session was taking place, I brought the kids to the bar to utilise the vouchers. Unfortunately children were not allowed at the rooftop bar. I was then advised to go to the lobby lounge instead, where I was assured they would also honour the vouchers.

At the lobby lounge, I was told the vouchers were only valid at the rooftop bar. I told them I was turned away and referred to the lobby lounge, the gentleman at the lobby lounge insisted he would not accept the vouchers. He then told me I could leave my 7yo and 4yo alone in the room, and go by myself to the rooftop bar to sip cocktails.

The last morning, brought the kids to the pool, and they had run out of towels. I had to grab a small towels from the gym. There was also mold/algae at the children's pool entrance, which got several kids (including mine) landing on their butts.

At 10am I also requested for a late check-out because my ferry was only leaving at 2:30pm. I was told I could stay in one of our rooms until 1.30pm. At 12:30pm however, we received a call to the room asking us why we had not vacated that room.

At this price point, I know of many other Marriott properties in Bali and other parts of ASEAN which can offer much...

To: Marriot Hotel Batam||Our recent stay at Marriott Hotel Batam for 3 days and 2 nights (14-16 December 2024) was nothing short of extraordinary. This was our first visit to Batam and our first experience with Marriott, and it has set an incredibly high standard for future travels.||From the moment we made our booking, the reservation process was seamless and hassle-free. The room we were allocated was immaculate, offering a breathtaking view that immediately relaxed us. The complimentary decorations were a delightful surprise, adding a personalized touch that made our stay special. Room service was consistently prompt and efficient, enhancing our overall comfort.||The hospitality at Marriott Hotel Batam is truly exceptional. Every staff member we encountered was friendly, approachable, and eager to assist. Their genuine warmth and attentiveness were evident in every interaction, making us feel like cherished guests.||Special mention goes to the following personnel:| • Upon arrival, we were greeted with warm smiles and exceptional service by Ms. Garcia at the front desk. Her superb handling of our check-in, coupled with her valuable recommendations and information, made us feel instantly at home. Her professionalism and attention to detail were truly commendable.| • Mr. Reza for his outstanding concierge and lobby services. He was always ready with a smile, providing us with excellent assistance and ensuring that all our needs were met. His dedication and service were impeccable.| • Mr. Malikie also deserves high praise for his exceptional support during our check-out process and in assisting with our ferry departure. His meticulous attention to detail and willingness to go the extra mile ensured a smooth and stress-free departure.||We would also like to extend our gratitude to Ms. Diana, the front office manager, for her exceptional service and leadership. Additionally, the housekeepers Ms. Muhaimin and Ms. Putri were outstanding, ensuring our room was always in pristine condition and providing thoughtful touches that made our stay even more comfortable.||Breakfast at Goji Kitchen was another highlight of our stay. The variety and quality of the food were exceptional, catering to diverse tastes with delicious and freshly prepared options. The service at Goji Kitchen was outstanding, with staff members ensuring that our breakfast experience was enjoyable and satisfying every morning.||In conclusion, Marriott Hotel Batam exceeded our expectations in every possible way during our 3 days and 2 nights stay. The extraordinary service provided by Ms. Garcia, Mr. Reza, Mr. Malikie, Ms. Diana, Ms. Muhaimin, and Ms. Putri made our stay truly unforgettable. The entire hotel staff’s friendliness, professionalism, and dedication created an atmosphere of warmth and hospitality that we will always cherish.||We are profoundly grateful for the exceptional experience and look forward to our next visit. Thank you, Marriott Hotel Batam, for making our first visit to Batam and our first Marriott experience truly remarkable! We surely will come back here.||From: Mr. Noor...