Dan Accadia Resort Herzliya — Hotel in Herzliya

What a disappointing experience. EDIT: And to add to bad service the services manager replies with nasty comments instead of picking up the phone and asking what happened 🤦

Room design is 80s and staff is hit or miss. Some super friendly and some lied in our face thinking we wouldn’t notice and would have a “good experience” not knowing they were dishonest.

Besides not getting the room we ordered and when asking for it to be dealt with, we were lied to with very shortsighted lies that were uncovered with a short google (“we don’t have any other rooms”, “but I see them on your website”, “oh we actually do”, etc…)

In a clumsy attempt to compensate us we were offered late checkout and a 100 nis voucher for the pool restaurant without even apologizing for the bad treatment or for not calling us back (kudos to Tal from customer service who was the only one who followed up and made sure we were contacted).

When we decided to extend our stay thanks to the nice pool we were again lied to about room availability (the cleaner was surprised that we said they were not other rooms, she told us they were kept up until late to clean all the rooms and that they were a lot of available rooms)

Oh, and the “secret way” they told us they have to convert two twins into a queen like we ordered ? A sheet to hide the beds 🤦🤦🤦

Also while at the pool we saw the lifeguard yelling at some children super aggressively after making inappropriate comments to young ladies at the pool and one of the mothers complained he pushed her kid, a manager intervened and the lifeguard was sent to take a break, after the mother left he returned to complete his shift as if nothing had happened.

It looks like a place with a potential to be a nice hotel, I wish the staff would be less shortsighted and have a long term thought about their guests and reputation of the hotel and the way they treat guests.

Oh and some of the staff doesn’t wear masks (including the cleaning staff who was in our room…) so if you’re COVID aware I would recommend...

My stay at the Dan Acadia hotel was truly a pleasant surprise. Every member of the team, from the reception area and housekeeping staff to the restaurant crew, bartenders, and management, was exceptional.||I'd like to emphasize the outstanding service I received from Daniel at the reception. From the moment I arrived, he was incredibly helpful, providing valuable information about the hotel and the Herzliya area. His patience and kindness were evident throughout my stay.||Initially, I had planned for a three-night stay, but after a conversation with Daniel on my first night, I decided to extend my visit by another five nights. Every person I encountered during my time at the hotel was friendly and accommodating. The housekeeping staff on the second floor were consistently warm and welcoming, always greeting guests with a smile.||Kobi, the hotel manager, was accommodating and friendly, always checking in with a smile to ensure our comfort and happiness. His dedication to providing excellent hospitality was evident in every interaction. Lastly Roy, the restaurant manager responsible for both the poolside bar and interior Castell hotel restaurant- He consistently went above and beyond, displaying attentiveness and kindness. He made sure the food met our preferences and was always eager to please. Made us feel at home !! ||I will highly recommend your hotel to all my friends visiting Herzliya. It truly felt like a resort oasis, and our experience was nothing short of amazing. Many thanks to everyone for the wonderful time. This stay will be a cherished memory, and we hope to return in the future, God...

My stay at the Dan Acadia hotel was truly a pleasant surprise. Every member of the team, from the reception area and housekeeping staff to the restaurant crew, bartenders, and management, was exceptional.

I'd like to emphasize the outstanding service I received from Daniel at the reception. From the moment I arrived, he was incredibly helpful, providing valuable information about the hotel and the Herzliya area. His patience and kindness were evident throughout my stay. Every person I encountered during my time at the hotel was friendly and accommodating. The housekeeping staff on the second floor were consistently warm and welcoming, always greeting guests with a smile.

Kobi, the hotel manager, was accommodating and friendly, always checking in with a smile to ensure our comfort and happiness. His dedication to providing excellent hospitality was evident in every interaction. Lastly- Roy, the restaurant manager responsible for both the poolside bar and interior Castell hotel restaurant- He consistently went above and beyond, displaying attentiveness and kindness. He made sure the food met our preferences and was always eager to please. Made us feel at home !!

I will highly recommend your hotel to all my friends visiting Herzliya. It truly felt like a resort oasis, and our experience was nothing short of amazing. Many thanks to everyone for the wonderful time. This stay will be a cherished memory, and we hope to return in the future,...