Mount Zion Boutique Hotel & Suites — Hotel in Jerusalem

Can't get past the beds. mattress are like cot mattress. Springs with cloth over them.

The food and facilities are very nice. Beautiful gardens and views. The pool was nice but had several maintenance issues that were not addressed or were addressed poorly. However the pool was very clean, and there were pool monitors on duty (not sure if they were actual certified lifeguards)

Some rooms (including the ones we were given) were not accessible by elevator and required walking down several flights of stairs to access them. We were not informed of this when checking in nor were we told that our room was not actually on the 5th floor, but could only be accessed from the 5th floor despite actually being on the 4th floor.

The bathroom in my room had ceilings that were so low that I would hit the ceiling when showering, and I am short. Not recommended for average height to tall person.

The room was dirty when we arrived (hair in bed and dirty comforter, and dirty carpet), but they quickly remedied that (except the dirty carpet) after we complained to the right people. Others in our group had similar problems and did not complain. The sheets had long been warn out (you could see the mattress through them) and should have been rotated out long ago.

The rooms had no mini bar, despite having a price list for one. We just had a electronic cooler in each room (looks like a refrigerator but just keeps stuff cold for a little while if it is already cold)

There were many other issues that could have been easily fixed but were not attended too, or were previously fixed in a manner that someone who just didn't care would do.

Two things would have given them higher marks: proper mattresses, and a modern door lock system with a panic feature (the door locks were from the late 70s to early 80s and were difficult to operate and when locked could prevent someone from exiting the room quickly in the event of a fire or evacuation. You have to turn the lock several times in an unclear direction to unlock them)

Over all the hotel was just ok. The room did NOT smell bad as some other hotels in the area did the last time my wife...

The rooms were okay but could use a better cleaning. The furniture was dated and looked like it should replaced. My wife thought it was cute and in an old Jerusalem style. The sheets were clean but we did notice small holes in the sheets. We both severely disappointed with the quality of the food. The Friday night dinner was 260 NIS per person and looked below the level of cafeteria food. My wife pointed out that the fish looked like someone forgot to wash it before they cooked it. We walked out without tasting anything. We asked for and received a refund for the dinner. Breakfast was included in our reservation on the first day some of the items did not appear fresh on the buffet so we chose the items that looked okay. On Sunday there were birds flying in the dining room. Note this is not an outdoor patio this is indoors. It appeared as if this was the same buffet as Saturday when I say the same buffet I mean the exact same food. the cucumber started looking translucent, the red pepper was dry they cheeses had a hard crust (you know when you slice cheese and forget to put it back in the fridge overnight) I think it may be because it was Sunday and there were very few guests. Most people leave on Saturday night. I don't know for a fact that the food was old I can only give you my impression. without the food I would say it is a 3 star hotel with a wonderful view and a...

I am a repeat visitor to the Mt. Zion Hotel, first because of the warm hospitality and great staff and service (starting from reservations to front desk, cleaning, restaurant and bar staff); and second because of the great location and breathtaking views of the Old City and Mt. Zion. You know you are in Jerusalem! The location is excellent as you can walk into Jerusalem Center, the Old City or closer by the First Station with restaurants, crafts and entertainment as well as the residential neighborhoods of "Ba'aka" and the "German Colony". However, on my recent stay, I finally had a wonderful opportunity to get a better understanding of the history of the Mt. Zion Hotel from the lovely night manager, Tarek Awedah. He took the time to show me what is probably the best kept secret, the Cable Car Museum, located in the Mt. Zion Hotel (and open to the public).|You can actually see one of the original cable cars which was from the War of Independence and was a link between Mt. Zion and the Western Section of Jerusalem. The little Museum also tells the history of the hotel building which was first built in 1882 as a hospitable for rare eye diseases. Seeing the old photos of the original building one can really appreciate what makes the Mt. Zion...