The worst service in Jerusalem in the past 3 weeks.

The food was good and tasty. The crispy polenta salad was our favourite.

Unfortunately, me and my family spent a lot of money and the waiters were rude and spoke very little English. There was a girl with black hair who served us and she behaved very disrespectful to us.

At the end when we wanted to pay the bill, this girl sent another waiter to charge us on the card machine, this guy started shouting at us for no reason. We got scared and really upset. He was screaming at us to leave tips on the card because it’s compulsory to leave at least 10% of the total bill. We said that we leave tips if we like the service, but the service was really bad. Also, the tips being compulsory was never stated anywhere, nor on the menu or the bill. He kept shouting but we said we will never pay tips anywhere after being treated so badly and shouted at.

This place seems very luxurious and the prices are very high. The food is good. It’s a shame that they have no organisation with their staff. It needs better staff who are more polite and civilised, and treat the customers with respect.

We left really upset and will never come back.