Hotel Ligure Alassio — Hotel in Alassio

My husband and I stayed at the Hotel Ligura, Alassio fro 13th - 20th of July 2019 and what a disappointment this hotel was. Customer service and hospitality sadly lacking, staff very busy, being busy but do not go out of their way to ask if you need or require any thing else. I should add that we are British and would have expected overseas visitors to be looked after better, it would appear that this is an Italian Hotel for Italians. What a palava the procurement of the sunbeds was, we had booked two sunbeds and a sun canopy for 5 days at a cost of 40 euros per day by email prior to our arrival, assured that it would be no problem, however, whilst asking for 2 towels and the route to access the sunbeds we were Informed that it was 'not possible' if we were not given a receipt upon check in and that was quite simply that. Not what you expect to hear given the fact that there is no swimming pool, the terrace to our room was tiny with no loungers and the public beach is non existent. Getting the reception staff to understand that we had communicated previously via email to confirm wa' trying' to say the least, they were very dismissive and not helpful. Eventually the penny dropped and another reception lady who actually bothered to check the emails saved the day. No apology, nothing.||I feel I should mention 3 very pleasant members of staff, the barman, the young lady at the Spa and the night porter, all very personable and happy to help, not a huge number given the capacity of this hotel! We have stayed in many 4 and 5 star hotels over the years all over the world but can not see how this hotel has earned its ratings, the public areas are pleasant enough but the rooms are basic, clean, but that should be a given. Breakfast was limited and once provided with a tea or a coffee we were never approached again, we had to ask, simply not good customer service. I should add that I have never reviewed a hotel in all my years of travelling but feel given the cost of this hotel and the experience we...

The location is great, so is the breakfast and the breakfast staff brilliant. But everything else is pretty mediocre...||I’m used to travel and only start in 5 or 4 stars hotels... always staying in a suite, as my partner works a lot and we need a bedroom and living room areas. ||Firstly the suite only comes with 1 towel per person... so, if you like to take 2 showers a day; either you use the same towel or they charge you extra for an extra towel!!!! Outrageous, I would expect that at an easyJet hotel and NOT at a 4 stars...||The suite only has 1 bathroom, not great. Most suites I’ve stayed have 2 separate ones||Last but not least; awful experience at check out.||You would think that in a pandemic world hotels would treat their guests extra well; but no.||We asked for late check out the night before; which we were told ok. Check out time 11; at 11:30 I get a call telling me to leave the room immediately as I was late... I kindly tell the person I have asked for a later check out; she calls me a LIAR and tells me to leave immediately.||Needless to say my partner and I were completely offended.||We have never ever experienced anything like that and we travel at least 10 times a year.||Alassio is a beautiful town and we will for sure come back, however we will never stay in this...

The location is great, so is the breakfast and the breakfast staff brilliant. But everything else is pretty mediocre... I’m used to travel and only start in 5 or 4 stars hotels... always staying in a suite, as my partner works a lot and we need a bedroom and living room areas. Firstly the suite only comes with 1 towel per person... so, if you like to take 2 showers a day; either you use the same towel or they charge you extra for an extra towel!!!! Outrageous, I would expect that at an easyJet hotel and NOT at a 4 stars... The suite only has 1 bathroom, not great. Most suites I’ve stayed have 2 separate ones Last but not least; awful experience at check out. You would think that in a pandemic world hotels would treat their guests extra well; but no. We asked for late check out the night before; which we were told ok. Check out time 11; at 11:30 I get a call telling me to leave the room immediately as I was late... I kindly tell the person I have asked for a later check out; she calls me a LIAR and tells me to leave immediately. Needless to say my partner and I were completely offended. We have never ever experienced anything like that and we travel at least 10 times a year. Alassio is a beautiful town and we will for sure come back, however we will never stay in this...