A Palazzo Busdraghi, Residenza d'Epoca — Hotel in Lucca

The star of this show is Ingrid who was our host for two days as well as doing most of the work of caring for us. Her information on access to the hotel before we arrived, the notices she provided for us to display in our car, and the updates when things changed showed a person who is not only well organised but cares! The hotel is part of a very grand old town house accessed through a big heavy door. Then there are stairs to climb! This maybe an issue for people with limited mobility. Everything was very well cared for and clean. The room was a great size with a big bed and a number of chairs, a minibar and wardrobe space for our clobber. The bathroom had a Jacuzzi shower unit that required a degree in engineering to fathom out all it could offer, but it worked brilliantly. The room had unintrusive air-con. Breakfast was a buffet with Ingrid providing hot drinks to order and also baking cakes! (Told you she was a star!) We were provided with keys to the large door onto the street as well as a key to the hotel front door so could come and go as we pleased. There is also paid parking available. This is about 400m from the hotel on a separate street. The only small negative was noise intrusion especially from the street. I feel as much as could have been done to mitigate this had been done. The room had double glazing but with a narrow gap to fit the traditional frames of a very old building. There were also shutters which we discovered for the second night which helped further. Ear plugs have also been provided! But it is a busy street and is cleaned in the early hours of the morning on a daily basis at about 4 am even after the rain had done much of the work. Overall a great place and a most genial and...

We had a lovely stay at A Palazzo Busdraghi Residenza d’Epoca in Lucca. The location is incredibly central—right on one of the main streets inside the walls, which made it very convenient to explore the city on foot. That said, being on a main road means it can be a bit noisy at times, but that’s to be expected in such a lively, historic area.||The building itself is full of character, as you’d expect from an old palazzo, with a few quirks here and there. Still, it’s a comfortable and reliable place to stay, and the charm far outweighs any minor inconveniences.||One major highlight was the hospitality. Ingrid and Marta were absolutely wonderful—so helpful and welcoming. They made excellent restaurant recommendations, helped us reserve dinners, taxis, and even arranged outings. Their assistance made our trip much smoother and more enjoyable.||Breakfast each morning was a light selection of pastries and included in the stay, which was a nice touch before heading out for the day. There’s also private parking available about 5–10 minutes away by foot, which was convenient for us as we had a car.||Overall, A Palazzo Busdraghi is a solid choice if you’re looking for a central base in Lucca with personalized service and...

We had a wonderful 4-night stay at Palazzo Busdraghi. Our hosts, Marta and Ingrid, spoke very good English and were very kind. Marta even asked us if we would like breakfast to be served earlier than 8 am, and they started serving it at 7:30 at our request. The room was lovely and very comfortable - bed, shower, etc. And ours had a couch, which I loved. Breakfast was delicious, including little cups of yogurt with fresh strawberries and honey a couple of mornings. The location is great - cafes and restaurants just a few steps away. It's a bit of a walk from the train station, since it's on the opposite end of the walled city, but it only took about 15 minutes. There was a little late-night noise from the street, but pretty minor. We also heard lovely strains of music playing from a music school very nearby where students must have been practicing - a...