Grand Hotel Nizza — Hotel in Montecatini Terme

My wife and I have been coming to this hotel since 2003, just missing a few years including 2020 and 2021 as a result of Covid. What made this hotel was the staff and the service they provided and the food on half board was terrific. I am sad to write this now, Most of the staff have left bar Jan Lucca. But the new staff failed to provide the standard of service that the former staff provided, with the exception of the reception staff, Llenia and Roberto, who were helpful and friendly. Llenia got us our usual room and was helpful with our holiday.||||The food was substandard, especially the Pasta's and they mostly had Veal each night. The food was cold or cool on occasions and where before, if you didn't see anything on the menu, Jan Lucca would suggest an alternative but this didn't happen this year. ||||The Night Porter was acting as the Bar Man as there is no bar Man employed. If you want coffees or drinks you had to go looking for a staff member and could wait up to 20 minutes to be served. ||||At breakfast, there was a buffet, which was ok but this year a group of guests would take the bowls of fruit, the bottles of water from the buffet, moving the buffet to their tables and the staff did nothing about it. The same group were on a B & B basis and in the evening they would pull the table outside on the terrace together and order food in and buy their drink from the Supermarket and eat and drink on the terrace all evening. They even took bottles pf water from the Breakfast buffet rather than pay 2/3 euro for it. ||||What was really wrong, was that the owners of the hotel knew what they were doing and supplied them with plates and glasses for their bought in drink. ||||Most guests in this hotel were from groups. The hotel is dropping its standards and with the poor service, poor quality food, the drop in standards allowing groups bring in their own drink and food in to the hotel, the poor WIFI, no TV for English speaking guests, this Hotel is quickly becoming a poor star hotel and not a 4 Star Hotel. ||||It is so sad that you don't have that family feeling when coming to stay and my wife and I will not...

My wife and I spent a week at this hotel, booked through Mistral Holidays (which is subject to another TripAdvisor review). We upgraded to this ‘4 star hotel’ at not inconsiderable cost, as an alternative to the ‘3 star Hotel Cappelli’ offered as the default choice by Mistral Holidays.|We arrived very late so the first impression was of a basic large bedroom with bare floor and little furniture. Just twin beds put together to form a large double bed, an open frame wardrobe with sliding door, chest of draws and writing desk. The shower room and toilet facilities were quite good. There was no brewing facilities in the room but there was a fridge|The following day we met our fellow Mistral Holiday guests who had made the same mistake as us. Fortunately, since we were mostly all seated together, we all clicked and swapped our first impressions.|Some had safes in their room but for various reasons couldn’t use them, i.e. no key, locked open / locked closed and in our case no safe. One couple had a hole in the bedroom floor, at the bottom end of the bed and had to request a move to another room. Air conditioning varied being noisy to not working. |When the problem with the safes was brought to the attention of the receptionist, it was dismissed as unfixable and never was. There was a bar next to reception but no bartender, the receptionist doubled for that role. There is an outdoor pool and massage parlour but nobody in attendance for a massage.|On the outside, the building looked decidedly past its prime. |Breakfast was buffet style from 7:30 am - 9:00 am. |Evening meal was from 7:30 pm sharp and consisted of an uninspiring fixed menu, not surprisingly with mostly pasta.|Our fellow Mistral guests who hadn’t upgraded to Grand Hotel Nizza e Suisse but opted for the ‘3 star’ Hotel Cappelli, seem to have a much better deal. The building appeared to be in far better condition and also has a outdoor pool, breakfast until 10:00 am, choice of two dishes for dinner and entertainment on Friday with music and the waiting staff joining...

Rooms: We stayed in a 4 bedroom room, which had clearly been a 2 bed room with 2 extra beds shoved in. The bathroom was of dire quality with no lock, and no shower curtain on the shower, making it impossible to shower without flooding the floor in the way the shower head was positioned. Location was nice, being a short walk from a market and local town centre.

Included food was the worst bit and ruined the stay for us. The continental breakfast was lacking in many departments including the bread lacking any quality and being extremely tough and dry, however the coffee machine was a nice touch. The pack lunches provided were horrible, with 2 small rolls, a fruit and a bottle of water each day. There was no choice of sandwich, and the most common sandwich (ham) lacked any butter and had a low quality ham. Dinner was disliked by everyone in my party. The best dishes probably being the pastas served as a main course each evening. The "main" course consisted of a low quality meat and either potatoes of some especially oily peas one night?? Many nights people passed on this course and sent it back to the kitchen, going hungry due to the lack of quality. The pudding was occasionally enjoyed by people in my party but none of these satisfied my taste buds. One of the notably bad meals for me was the lasagne served on our last night. This was a sloppy mess and lacked any sort of texture and little taste. It was also cold on one side, clearly indicating it had been microwaved and not freshly prepared. The staff were helpful enough with them helping us get extra towels and even some travel adaptors for friends who had brought the wrong kind. The pool was enjoyed by everyone in my party. The problems with the bathroom and food ruined my stay, would...