Grand Hotel Tettuccio — Restaurant in Montecatini Terme

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The " French "door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. |The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? |Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay.|There seems to be mention of a spa but this was shut and looked like it had been for a long time.|Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't...

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The " French "door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. |The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? |Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay.|There seems to be mention of a spa but this was shut and looked like it had been for a long time.|Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't...

+ve’s: cheap and cheerful changing menus daily great food generally -waiters are very friendly- can’t do enough for you and very attentive, even anticipating when we needed another bottle of Water before we did! Special thanks to our Waiter Paolo- what a wonderful gentleman, who took care of us for 4 days. -Special thanks to Asunta - lovely lady who cleaned our room. Wonderful cleaners - smiley, friendly, polite, they make up your rooms to a lovely standard each day. Rooms themselves are quite dated but the way the cleaners make them up with the fresh linen and towels lifts them up. -Lovely clean, modern bathrooms

-ve Rooms themselves are quite dated - Scuffed walls, shabby cupboards, and quite tired. My boyfriend said he didn’t want to put his clothes in the drawers as they felt dirty- I understand what he meant. Crumbs or hairs in the drawers is about as much as it got but still, it’s not ideal. mugs in the room are wrapped nicely in cellophane and tied with a ribbon, but no milk or teabags/coffee so we weren’t sure what the point of the elaborate wrapping was for. Same goes for the glasses. But again, there’s no water in the fridge so it’s a little perculiar. -My brothers room 202 was missing curtains but all cords and rails we’re there and old chords hanging down. -Reception staff were generally not the sunniest or most forthcoming of people. Spoke to the lady at reception on the telephone twice before our arrival and when we arrived it was as though we started from scratch. I had phoned to check we had 3 x double beds, which she had confirmed. On arrival we had 3 x twins, which they agreed to change for us the following day. -No iron on site- expect to pay per item for an external company to iron your clothes. -Reception staff a little drowsy and challenging to engage with (you kind of just avoid it ideally)

A few points to improve on, and I wouldn’t be confident that it is a 4 star standard overall, but It’s still a nice place to stay for a few days and enjoy a homely sort of feel. We were lucky to visit the beautiful town of Montecatini and we very much enjoyed our stay regardless. Thanks for having...